The Sporting Lodge Reviews 

Sadly, having been impressed as a new customer spending over £200 – at the initial experience in the 'front-end' you can really judge the quality of customer service, by how you are dealt with, when things go wrong.
I raised a query about possible manufacturing fault, on a product I had not used, had all original tags/leaflet, even the original plastic and outer postage packing, purchased August (yes I know, this is obsessive). The query was about a severe dye at the bottom of a Kanken backpack - more than a light 'bleed.' I explained it hadn't been stored anywhere this could have happened.
TSL immediately went on the defensive, rather than entering into a dialogue. Claiming not their product, been stored in a dirty place. I was shocked and stunned. I wanted to enter into a solution-focused dialogue, as I would as a professional, with statutory registration. So, not a frivolous but genuine desire to engage in a conversation.
I am left shocked and the inferences just wholly unacceptable. My advice is to make sure that everything is right. They only honour 7 days – will dispute anything beyond this, even though Consumer Law covers an item not being ‘fit for purpose.’ Whilst I can stand the £loss, even though painful. Right now seems that in the most challenging of times, any retailer/manufacturer is unwilling to converse in a solution-focused and adult-adult dialogue. I support those who have had difficulties post sale. Just, as with everything, buyer beware, particularly so in these very unprecedented times.
What I am seeking - an apology - as a minimum.
Having looked at the reply, not accurate, I never asked for a return. My inquiry was about finding out how, when a bag had not left the house, had a blue dye stain (not stored near anything blue) had appeared. If you look I never asked for a return - I wanted to see if anything could be explained, and so rectified. I didn't ask for a return or refund, it was a 'problem-solving' query. But auto-pilot kicked in and customer services, went on defence, not dialogue to help a customer, post sale.

Superb range at competitive pricing. Subscribe to their newsletter to get 10% discount on your first purchase - this made them by far the cheapest supplier of my new jacket - and they were at a competetive price beforehand! Very responsive staff, rapid delivery. I will use them again.

I purchased a Babour jacket from Japan. When the product arrived for the first time, it found it too big for me. In response to my request to replace it with smaller one, your professionals kindly understood and looked after quickly. Thanks!

Fast delivery. Superb quality.
Thank you

Very impressed with this online brand. Range. Pricing. Packaging and Delivery all top class. Will be returning.

Quick and easy service, Really impressed with the delivery slot as came within 2 days! 10/10

Always had a good experience at sporting lodge. Just wish they offered free returns. Id be more inclined to take a chance on something that way.

This is a fantastic shop. Nothing is too much trouble. The communication I had with the team is second to none. A five star company with 5* staff. I would recommend wholeheartedly. Thanks

Good offers, easy process and excellent service.
Thanks.

Superb products. Speedy delivery.
Had some unexpected issues regarding customs as an EU customer which were swiftly and correctly solved.
Happy customer!

The item was as discription told, normal delivery time and good communication, but the packaging itself was near to desaster, because of no straps and a special packaging layout like a amazon typed envelope, so the item stucks out of the closed pack by levy.

Good service

this is the first time I have used Sporting Lodge and it won't be the last. Excellent service from start to finish, well done to all the team

Very nice customer service and excellent prices for quality items

I’ve used this retailer previously and will use again had to return some shorts for a smaller size the customer service was good.

Next day delivery means maybe 2-3 days late "but no guarantees" according to customer service.

I ordered a backpack on Sunday that was needed for travel and chose next day delivery... I expected it to be dispatched on Monday and arrive on Tuesday

Today is Tuesday and Royal Mail tracking shows that they've not even received the package yet

I called customer service and they said it "might come tomorrow (Wednesday/3 days after order) but no guarantees"

I will be travelling soon and don't have the backpack, and also can't order from another company just incase this one does arrive, waste of time

I like The Sporting Lodge. It has some good bargains and a speedy delivery service. But, it's let down by its return service. As it tends to use Royal Mail/The Post Office, the opportunities for those of us who work to find, let alone attend, a Post Office are few. Most have closed down or are open odd temporary hours during the working day. Other delivery agents (Evrie, DPD, etc. ) have multiple, easily located parcelshops or drop-off points almost everywhere, even in rural areas such as the one in which I live, which makes returning a relatively simple process, and they provide easily printable return lables of QR code. An on-line retailer in the 21 Century needs a better return system than that currently employed by TSL.

Great communication. Really quick service and great price. Will shop with these guys again