While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very poor. Coins track but I have been waiting over 4 months for a £250 pay out. Customer service completely unresponsive - have emailed both Suprene King and Spotlight Pro direct and neither reply. V... See more

Rated 1 out of 5 stars

4 Steps to report, quick and easy Step 1: Search below keyword on Google -- play console Report a policy violation Click the 1st result (starts with support.google) Step 2: agree terms... See more

Rated 3 out of 5 stars

Works mostly okay, some tasks don't track but can't tell if that is the third-party's fault or The Spotlight's. Payout to Paypal doesn't work, but payout to Amazon gift cards does.

Rated 1 out of 5 stars

No stars... won't reply to emails.. won't send me what's earned .. no customer service at all and sent all messages and screen shots from winnings etc to ombudsman

Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor

Very poor. Coins track but I have been waiting over 4 months for a £250 pay out. Customer service completely unresponsive - have emailed both Suprene King and Spotlight Pro direct and neither reply. Very disappointing and most of the awards were Cashback related so very unhappy that this has actually cost me money. :(

May 26, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

No stars..

No stars... won't reply to emails.. won't send me what's earned .. no customer service at all and sent all messages and screen shots from winnings etc to ombudsman

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

No payouts

This company should honor the offers made for partipating. Otherwise it should acknowledge that they can not or will not and be accountable for misleading consumers. This company is one of the reasons that regulations to protect consumers will become an top issue and slow down to company being able to gain privilege to offer rewards for game play.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Bait and switch

Bait and switch. Company payed out at first but now everything is processing. Customer support is just a smoke screen to comply with Google Play store. I am reporting them to Canadian anti fraud site. Not holding much hope that I will get my missing rewards. Also flagged them in Play store.

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Yet another scam

Yet another scam. Their app said my incentive would be delivered within 24 hours and it's now been over a week. Seeing so many negative reviews just makes it clear it is indeed a scam. Wish I didn't bother now.

February 18, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Trash app obviously putting fake…

Trash app obviously putting fake reviews on the play store. They don't pay after you make a certain amount. After you get to that amount all your future cashouts will say processing and never process and they also have no customer service. The whole app is ran by A.I.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

scam

This app was great in the beginning and paid out smaller rewards but then I was supposed to get $500 and it never happened. I spent 4 months logging in to the game and completing the challenge for no reason!

May 22, 2024
Unprompted review
Rated 1 out of 5 stars

This app is a con

This app is a con. They do pay out small amounts. However, they are offering £500 for 120 days play and this is a lie. I have completed three of these goals on different games and not one paid.

On top of this they change the offers half way through the challenge. They used to offer £ when you get to certain levels on games. Now they offer a few points (which convert to a few pence in money).

I honestly believe that this app is a scam and I can't understand why it is still running.

If you have been scammed like me contact the games directly (like King for candy crush etc). It probably won't work, but I don't think they should pay these scammers.

May 17, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Reported to Action Fraud

This company is a scam. They have now shut down their original website, and have the fake PLAYTIME app as their landing page.

I am owed earnings of around £160 in PayPal, Google and Amazon gift cards, and I spent a considerable amount of money to reach goals for coins.

My bank won't retrieve my money, and Google Play seem completely unbothered by the whole thing.

I have reported Spotlight to Action Fraud, with whom I am cooperating with in their investigation.

Do NOT download the PLAYTIME app. They promise rewards for playing games and then do not fulfil that promise.

February 20, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Doesn't pay out

I earned enough for a $50 Amazon GC. I put in the order on Jan 4. A month later, I still have not received it. All contacts to support go unanswered. I think there is some max threshold that they are willing to pay because I cashed out a $1 Amazon gift card a few days and that paid out within an hour, but I'm still waiting on the $50.

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

Spotlight do not payout

Spotlight do not payout! I been owed 20$ to PayPal since 12/31 and 5.50 1/27 . They don't respond just gives a generic response. No real person to even shed some light on the situation. Google needs to remove fake apps that use consumer to view their ads and don't pay.

January 27, 2024
Unprompted review
Rated 1 out of 5 stars

Like everyone else on this page I to am…

Like everyone else on this page I to am owed $55 in Google Credits and $27 in Amazon credits. It has been 2weeks and they keep sending generic responses through email stating it can take a few days but generally you get your payout requested cards in an hour. I think it is time for Google to step in because even though PLAYTIME is a third party, it's Google's PLAYSTORE they are using to scam consumers. I have contacted GOOGLE and the first thing they tell you is that Google is not responsible, go the PLAYTIME customer service which we all know seems to be some form of a DUMMY CORPORATION. Makes you wonder who are the big gaming companies behind this PLAYTIME APP!! Google is quick to throw the rock and hide it's hand but we can all still see the remnants of dirt left on their hands from holding the filthy rock. It's time for GOOGLE to wash it's hands, stop being dishonest and come clean because there is no way a big company like Google didn't research the background of this PLAYTIME APP before taking their business!! That's the reason Google is so quick to say they use our PLAYSTORE but we have nothing else to do with it. Really GOOGLE? YOU GET THEIR DIRTY MONEY RIGHT? So how could you not know? Make it make sense!! Hypothetically speaking, it's like a salesman selling poison to a murderer knowing he was going to use it to take lives and because the salesman didn't actually put the poison in anyone's mouth, his hands are clean! REALLY!! SMH!!

Maybe it's time to start filing civil lawsuits and petitions against this PLAYTIME APP company and give them as much headache as they have given us the consumers. NO ONE IS ABOVE THE LAW!! So I think we should start this ASAP!! Lets get PLAYTIME and their FAKE CUSTOM SERVICE
thespotlight.pro some headlines on every possible NEWS NETWORK!! If we know nothing else about the Media is that they love a good exposure story and to investigate. We need a SHAME ON YOU SEGMENT ASAP!! So let's dig them up and find out who is behind this PLAYTIME APP and hit them where it hurts, IN THEIR POCKETS!!

January 19, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Report to Federal Trade Commission

Avoid like the plague .No support or contact information and all requests for help in app are intentionally ignored. Playtime by The Spotlight Pro is a money grab scam app .The first few weeks they payout small amounts in Google Play cards but if you complete any of the offers over $25 to $50 you will never see your gift cards because they simply don't process your redeemed points. This is how they profit .

They have owed me $190 in Google Play cards and Amazon cards since November 2023. Iwill never receive those cards and I have no way to even report the issue to because Playtime doesn't make any customer service information public. This is 100% a scam.

November 18, 2023
Unprompted review
Rated 1 out of 5 stars

Ripoff by spotlight

I spent a good few days playing and obviously WATCHING Ads that make you your money and you can't pay me my £40. If you play cashout in £ 5 /£10,because they can't or WON'T pay out
Its SAD SAD Company that rips offf people for a few £££s

August 8, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look