The Stash Shack Reviews 182

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This is my first time ordering from this company. They had a product that was out of stock at all the other online stores. So I went for it and was very impressed with the shipping. I live in Californ... See more

Rated 5 out of 5 stars

I originally ordered a piece. Waited a week and it showed up broken. So i sent an email to stash shack an they immediately responded. I showed them pictures of the break and they immediately started p... See more

Rated 5 out of 5 stars

I’ve ordered more than a few times from stash shack and always great product at the right price. Today was first time I had an order arrive broken. I don’t even know how because it was packaged good b... See more

Rated 5 out of 5 stars

Extremely grateful to have found the Stash Shack. Their excellent policies and staff are really nice. Click on the "about us" tab to meet the owners. It helps make the positive experience that much b... See more

Company details

  1. Vaporizer Store
  2. Tobacco Shop

Information provided by various external sources

Your one stop Headshop!!!!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

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Rated 4 out of 5 stars

Well executed

Delivery was prompt. Products were intact and exactly what I purchased. What a concept on time and not broken. Others need to learn. I Will continue to utilize a company that delivers exactly what is advertised. Thank you.

November 4, 2020
The Stash Shack logo

Reply from The Stash Shack

We are happy that you liked your product. Thanks for your business!!! The Stash Shack

Rated 5 out of 5 stars

Love this set

Love this set. No more broken pipes for me. Fast shipping. And loved my free gift. This is a must have set for any conisuar.

October 29, 2020
The Stash Shack logo

Reply from The Stash Shack

We are happy that you liked your product. Thanks for your business!!! The Stash Shack

Rated 4 out of 5 stars

Fair deal

Good price, Shipped on time, arrived unmanaged and was exactly what I ordered...I’ll be back

October 26, 2020
Rated 1 out of 5 stars

Sent me wrong stuff twice not happy…

Sent me wrong stuff twice not happy with this company

October 10, 2020
Unprompted review
The Stash Shack logo

Reply from The Stash Shack

Hi Maynard. We are sorry about the wrong item sent to you. We provided a full refund to your credit card and did not ask for the wrong item to be shipped back to us.

Rated 4 out of 5 stars

Would have given 5 stars but I placed…

Would have given 5 stars but I placed my order for an item showing in stock but it apparently was not and it was the only item on the order that prompted the order being placed. They did offer something at same price but it was not to my liking and didn't offer another item after the first was rejected, I ended up choosing other items to equal the price instead of canceling my order to be easy. I may order again, not totally disappointed they did ok working with me.

September 11, 2020
Unprompted review
Rated 4 out of 5 stars

Stash order

Had an inconvenience with the order, but thestashshack sent a replacement in place of the wrong order. Recommend this to everyone who wants vape accessories and a shack for the stash ! Cheers

August 30, 2020
Unprompted review
Rated 1 out of 5 stars

Lied about when my package was shipped…

Lied about when my package was shipped out....just be honest and there wouldn’t have been any problem. Never returned my calls and they never answer when you call, you get a voice mail that you can’t even understand! Customer service is so unprofessional, will not do business with again.

July 4, 2020
Unprompted review
The Stash Shack logo

Reply from The Stash Shack

Hello Josh,

We are not guaranteeing shipping times at the moment. We understand that no Stash Shack employee guaranteed that your product would arrive in any particular date. When you first contacted us our employee saw that a shipping label was created and assumed your order was ready to be shipped.

Heavy volume in orders may have combined with our limited staff (due to COVID our warehouses are working with 1/2 the workforce) and your package may have been left for second round of pickups. This happens from time to time when order volume is high.

When you contacted us for the second time we answered (always in less than 24 hours) and gave you a very accurate estimate of the delivery of your package after we were aware of the situation.

Delays in shipping happen from time to time and we are always here for our clients to update them with the status of their orders.

Our shipping times are stated very clearly in our Terms of Service and below every item on our website. We have also placed a notice in the header of the site warning our clients of delays to our usual shipping times.

You are receiving your item in 6 business days. Our usual delivery time is 2-5 business days depending on location.

We understand a 1 day delay in your shipping time is not acceptable, and we have no problem in issuing a full refund and accepting the return you requested.

We also suggest reading the shipping terms carefully before ordering from any website.

Once again we are very sorry for your inconvenience.

Rated 5 out of 5 stars

excellent company

I excellent company. Placed my order and received the product in less than a week. Kept me up to date the entire time. Great customer service and quality products!

June 27, 2020
Unprompted review
Rated 5 out of 5 stars

STEEZY

Bought this G Pen for my buddy who was an avid cart smoker to help him transition into the dab game. Great quality build with a good price and serves it's purpose with flavorful dry dabs. I recommend to anyone trying to get into dabbing but is hesitant about making the switch or is on a budget.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Good Service, Partially Broken Product

The engagement between customer and vendor was effective and frequent and any problems were solved easily, even under the circumstances of COVID-19. Any inquiry was answered quickly through either text or email. An issue occurred when receiving the product, which may not be attributed solely to the vendor. An atomizer's glass base was broken, effectively making it unusable. The battery ordered and the other atomizer work as intended. There were no other issues and the glass atomizer may have been broken in transit, which is disappointing given it was one of three items ordered. Regardless, given the situation I appreciated the thorough process. I am unsure of the vendor's policy on this manner and so I contacted their generally responsive support. I received a replacement shortly after. Thanks!

June 3, 2020
Unprompted review
Rated 5 out of 5 stars

Mad decent

Great product. One of the best travel collector out there. I the best bled of duribilty and pack ability. Recommend getting the quartz nail for her. Shipped quick and on time. Prefect for those dabs on the go.

May 22, 2020
Unprompted review
Rated 5 out of 5 stars

Good Service

Good site selection and customer service. During the pandemic a lot of sites in the vaping world haven't done a good job of communicating with customers kudos to stashshack for being one of the companies doing business the right way. During these times people expect delays but they also expect quality service.

May 17, 2020
Unprompted review

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