Refund request ignored despite stated policy
I was charged $100 after a trial for a Starter Plan and add-on that I did not intend to continue. I contacted support immediately and followed up the next day, requesting cancellation and a full refund because I believe the charge qualifies under the company’s published refund policy.
Eleven days later, I have received neither a meaningful response nor an acknowledgment of my request. Ignoring a time-sensitive billing issue is deeply disappointing and unacceptable customer service. A company should honor its stated refund policy and communicate promptly when holding a customer’s money.
I urge the company to address my request, cancel the subscription, and issue the refund without further delay. Until this is resolved, I cannot recommend this service.