The Student Energy Group Reviews 

Was very helpful in explaining the reconciliation payment and understanding at my frustration with this assumption from the company that we should be paying over 3 months extra electricity and gas.

It was easy to talk and ask as many queries. Nathan was very kind, a was very respectful. He explained the many questions I had, and answered them all. Now I understand what to do and how to approach.

Very helpful and sorted my issue quickly. Also very polite.

I spoke to two different people for two different queries, Nathan on the 30th of August and Carter on the 2nd of September, and both times my issues were dealt with quickly and effectively. Things were explained in a straightforward and concise manner, and I appreciated that Nathan also gave me a follow-up call to ensure that I was using the correct router and that I had no problems setting up the new router we had received.

Customer service from Nathan was smooth and useful, the website is easy to use and makes it incredibly easy to get support when needed. A good company for students to use.

I was offered a refund or credit to my account, I requested the refund option and told to wait 5-7 days. This has been ignored and put as credit on my account, with no confirmation of the latter option was done for me, as I've been checking my bank account everyday waiting for the money to come back to me. Not helpful or good service, NATHAN is the last contact.

I wanted to leave a positive review for Nathan who took time to sort an issue regarding transfer of gas provider. He was particularly friendly and helpful and that’s why I have given a 5 star rating.

However, my experience with the company was otherwise frustrating. We set up an account with Octopus the day of moving into our new flat, but kept being told that the previous provider (student energy company) had blocked the transfer of gas to Octopus. It then took ages to find out who our current provider was as there seemed to be a system error with the exact address on the account. Overall it just felt quite bureaucratic and made our initial move-in stressful as we couldn’t figure out what was happening with our gas bill. Thankfully the customer service experience was good.

I spoke to Nathan on the phone today who was the most helpful person I have spoken to, trying to sort this out. I have been contacting multiple different people across roughly a 2 week period and Nathan is the only person who has gotten me somewhere I feel reassured and relieved.

My experience was great, clear, precise, got some clarification on certain details regarding bills and payments and Aaron was a big help in clearing up some queries for me and helping me remove my debit card on my account.

Nathan was super helpful when discussing bills and broadband delivery… after several attempts to get In touch he reassured me and explained what’s been going on and quickly answered my questions leaving me feeling relived and ready to proceed. He also sent me a follow up email summarizing all we discussed.

I moved to a new property with gas and electric ran by this company, called up to switch to another company and Nathan was extremely helpful, walking me through the whole process and keeping in contact when necessary with new updates.

Nathan was very helpful and answered all my questions kindly and even made sure to write it all down in an email for me so I could remember it all.

Nathan, was an absolute help today. We co-operated clearly, and he exactly did what I explained, very much recommend Nathan.

Thank you

The customer service is so fast and good and they are solving the issue very quickly also and my assistant who solve my issue is Samuel is very nice help full through out the process.

Carter was helpful and quick to reply

Nathan was great at communicating and giving me answers to any questions I had

Good communication friendly staff especially Nathan :)

Quick, Well-spoken, Simple process.

Carter was very helpful when I was having issues

It took a long time for me to connect with somebody on live chat but once I did Carter was super helpful.