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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, with many expressing satisfaction with custom items like keychains, coins, and patches, noting their sharp design, strong stitching, and vibrant colors. Reviewers also praise the helpfulness and professionalism of the staff, who are described as courteous and attentive, making the ordering process smooth and instilling confidence. The efficiency of the design tools and the quick shipping are also often mentioned as positive aspects. However, some customers were dissatisfied with the order process and delivery services. Issues included significant delays in receiving orders, even after paying for expedited shipping, and receiving items past crucial deadlines. Some people also reported problems with communication, such as conflicting information from different agents, unaddressed concerns, and a lack of clarity regarding order status and delivery dates.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the great quality of patches, custom... See more

Order

Customers consistently note negative experiences with order. Many reviewers report significant delays, with... See more

Staff

Reviewers highlight ambiguous aspects of staff. While some customers praise the team as attentive, helpful,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the superb quality of items like... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Asides from starting the challenge coin back in Sept 2025, going thru 6 customer service representatives, nit picking on small cost and dealing with no contact from some incompetent design team for... See more

Rated 5 out of 5 stars

This is the fourth time I have had "challenge" coins made here. Every order was procured with the design team help using chat or phone. Each time I "talked" to a team member, they were very court... See more


Company details

  1. Souvenir Manufacturer
  2. Clothes and Fabric Manufacturer
  3. Corporate Gift Supplier
  4. Custom Label Printer
  5. Fashion Accessories Store
  6. Promotional Products Supplier

Written by the company

Since 2014, THE/STUDIO has been a trusted partner in the fashion industry, serving clients across North America and globally. Our expertise in custom manufacturing has forged strategic alliances with top-tier manufacturers, enabling us to create truly unique, one-of-a-kind products that go beyond fashion. We craft exceptional custom products for individuals, organizations, and enterprises, ensuring unparalleled quality and attention to detail. At THE/STUDIO, we guarantee the highest standards of quality control, offering a seamless experience from concept to creation.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great customer service

Great customer service. Team will work with you until you get the product you are looking for. Very happy with the products I have ordered.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

I am a very unhappy customer

I am a very unhappy customer ! I am incredibly disappointed with my experience. I ordered labels for my company, and I was very clear in my communication with their creative consultant: I specified that I wanted a cotton/matte finish. I even provided a photo to illustrate exactly what I was looking for. Despite this, I received shiny labels that look nothing like what we discussed.

When I reached out to customer service to address the mistake and referenced the email chain where I’d confirmed the correct fabric, I was essentially told that it was my fault. They offered a discount, but this didn’t address the core issue or make up for the time and money wasted.

A professional company should be able to handle simple client specifications accurately, especially when they’re clearly documented. This experience has made me question their ability to deliver on basic requests, let alone more complex orders. Very disappointing.

November 4, 2024
Unprompted review
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Reply from THE/STUDIO

At THE/STUDIO, customer satisfaction is something that we take very seriously and would never compromise under any circumstances.

We have acknowledged the error and a suitable resolution is in place due to this unfortunate matter. If there’s anything else, we can do to improve your experience with us - please don’t hesitate to reach out and we would love to help in any way we can!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

10 Star Service and Quality!

What is the primary reason for your score?
I have already spread the word to other colleagues in the retail industry of your phenomenal service! After going through too many vendors to count, trying to find the best patch vendor, I cannot be more thrilled to have found The Studio. Hands down the best quality, best customer service, reliable, fast, and easy and enjoyable process. Love that there is solid communication from start to finish. I made the mistake of entering the incorrect address and your team went above and beyond to help track down the package without any hesitation. Looking forward to many more orders with The Studio!

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely Splendid!

I ordered cstom hats for our pub team, and The/Studio absolutely nailed it. The embroidery work is top-notch, and the colour matching with our ale labels was spot on. Brillaint service, and the lads look sharp in these caps. Cheers to The/Studio!

October 16, 2024
Unprompted review
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Reply from THE/STUDIO

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We appreciate your business and your feedback helps to share the word about THE/STUDIO. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

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Rated 5 out of 5 stars

Very easy to work with

Very easy to work with. Excellent work! Love working with and their prices are amazing! This was the second time I worked with the Studio and they were helpful, quick to respond and very professional. I would highly recommend them!

October 16, 2024
Unprompted review
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Reply from THE/STUDIO

Thank you so much for this great 5-star review! We are thrilled that you enjoyed your experience. We’re here for you anytime to help create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Classy Memento

Had The/Studio craft some coins for a regimental reunion. Their work is spot on - crisp, detailed, and with a weight that speaks of quality. The enamel work captured our unit's colours perfectly. Every member was proud to receive one. Well done!

October 10, 2024
Unprompted review
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Reply from THE/STUDIO

We're happy to see that you had a 5-Star experience at THE/STUDIO. We look forward to helping you to create additional custom products in the future! Please do not hesitate to contact us at any time.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Brilliant Service

Can't fault The/Studio. My patches for our local football club were brilliant, especially those shiny metallic threads. They've got a knack for making things look posh.

October 3, 2024
Unprompted review
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Reply from THE/STUDIO

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to helping you to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Absolutely Spot On!

I've ordered custom pins from The/Studio for our company's 25th anniversary, and they've turned out smashing. The quality of the metal and the enamel work is absolutely top-notch. They've got a keen eye for detail, which we loved.

October 5, 2024
Unprompted review
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Reply from THE/STUDIO

We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at any time to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

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Rated 5 out of 5 stars

Customization at its Finest

Needed some branded stickers for a product launch. The/Studio was brilliant; they got my design spot on, and the stickers were delivered right on time. They even suggested a few tweaks that made them pop even more!

October 3, 2024
Unprompted review
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Reply from THE/STUDIO

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Event Essential

Used these lanyards for a music festival we organized. Not only did they look brilliant with our brilliant with our branding, but they also held up throughout they muddy, hectic weekend. Everyone was asking where we got them from. The/Studio, you're won a fan!

October 2, 2024
Unprompted review
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Reply from THE/STUDIO

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Working with The Studio was a great experience!

Working with The Studio was great for m project. They had reached out to me personally, and worked with me every step of the way. I gave them an idea to work with, and they nailed the design! My order arrived as promised, and quality is great!

July 12, 2024
Unprompted review
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Reply from THE/STUDIO

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Your feedback is incredibly valuable to us as we continually strive to improve our service. We look forward to helping you to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Excellent Quality and Design

The quality of the pins from The/Studio is exceptional. The design is exactly what we were looking for, and the colors are vibrant. We're very happy with our purchase.

October 3, 2024
Unprompted review
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Reply from THE/STUDIO

We value the positive review and your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

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Rated 5 out of 5 stars

Hit at Out Event

We ordered theses for a charity event where attendees could customise their own pair. The socks were a massive hit! The quality of the fabric, the vibrant custom design, and the comfort level were all top marks. The/Studio certainly knows how to make an impression!

October 2, 2024
Unprompted review
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Reply from THE/STUDIO

Thank you so much for this marvelous 5-star review. We really appreciate your business and helping to share the word about THE/STUDIO. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Great Value for Money

Considering the quality and customization options, The/Studio's socks are excellent value for money. I've been very impressed with the product and the service.

October 1, 2024
Unprompted review
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Reply from THE/STUDIO

We are thrilled that you enjoyed your experience and thank you for sharing! We value your partnership in bringing your unique ideas to life. Please let us know what we can do for you in the future.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Absolutely Spot On!

I ordered custom stickers for my Etsy shop, and they've turned out smashing. The quality is top-notch, and the holographic finish gives them such a premium look. They've really upped my product packaging game!

October 1, 2024
Unprompted review
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Reply from THE/STUDIO

We are incredibly grateful that you took the time out to leave us a 5-Star review. We are thrilled that you enjoyed your experience and thank you for sharing the positive rating. We look forward to helping you create more custom projects in the future.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Excellent Customer Service

The team at The/Studio was incredibly helpful and accommodating. They were patient with me as a tweaked the design, and they were always quick to respond to my questions. The overall experience was fantastic, and I'll definitely be returning for future projects.

September 30, 2024
Unprompted review
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Reply from THE/STUDIO

We value the positive review and your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Hope you'll return soon for more custom products!

Sincerely,

THE/STUDIO Team

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Rated 5 out of 5 stars

Custom Comfort at Its Finest

Ordering a batch for our sports team, and The/Studio delivered socks that not only look sharp but also perform excellently during matches. The extra padding in the heels and toes in a game-changer. Plus, the custom team logo on each sock gives a real professional feel. Fantastic service!

September 30, 2024
Unprompted review
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Reply from THE/STUDIO

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to to helping you to create additional custom products in the future!

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

A Cut Above

I was looking for something a bit special for our corporate event. The/Studio delivered beyond expectations. Their custom lanyards are the bees knees, study, stylish and the quality of print is spot one. Cheers for making our event memorable!

September 30, 2024
Unprompted review
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Reply from THE/STUDIO

Thank you so much for taking the time to leave us a 5 star rating. We can’t wait to have you back at THE/STUDIO. Please do not hesitate to contact us at any time.

Sincerely,

THE/STUDIO Team

Rated 5 out of 5 stars

Personal Touch

I was absolutely delighted with the custom coins I ordered from The/Studio. They captured the essence of our company's values perfectly, and the attention to detail was impeccable. The design process was seamless, and the team was incredibly helpful throughout. A fantastic investment for any business looking to create a lasting impression.

October 4, 2024
Unprompted review
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Reply from THE/STUDIO

On behalf us all of us at THE/STUDIO, we would like to thank you for sharing this great review! We are ecstatic that you enjoyed your experience. Please let us know what we can do for you in the future.

Sincerely,

THE/STUDIO Team

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