THESWAF JEWELRY Reviews 

123
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often noting the intricate details and craftsmanship. Many people are very satisfied with their purchases, finding the items to be well-made and exceeding their expectations. The customer service is frequently highlighted as excellent, with quick and helpful responses to inquiries and issues. However, some customers experienced significant delays with delivery, with items being held up or tracking information being unclear. There were also instances where the product received did not match the advertised picture or was perceived as lower quality than expected. A few other people also felt that customer service was unhelpful or dismissive when issues arose, particularly regarding product discrepancies or shipping problems.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many expressing satisfaction with... See more

Quality

Reviewers mention positive feedback about quality, with many praising the outstanding material, excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising fast shipping and timely... See more

Order

Consumers find order to be ambiguous, with some reporting painless ordering processes and timely arrivals,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered cuff links for a wedding. Through no fault of Theswaf, the items were held up in Germany and not going to arrive in time. The cufflinks themselves were beautiful. To initiate a return you must... See more

Rated 5 out of 5 stars

Beautiful ring with beautiful carnelian. The engravings on the shoulders of the ring are handmade. The size is perfect. All the staff at Theswaf are very kind and respond immediately if you ask... See more

Rated 5 out of 5 stars

Initially I was apprehensive about ordering a necklace from overseas, but the artwork was so beautiful I had to take a chance. Wow! I’m so glad I did. I bought a vermeil snake necklace. Stunning! It w... See more

Rated 5 out of 5 stars

Such great pieces!! I absolutely love the devil/angel in sterling silver. I get so many compliments when I wear them. Definitely worth the price and the details are incredible. I look forward to my ne... See more


Company details

  1. #124 of 148 best companies in Jewelry Store
  2. #19 of 21 best companies in Art Handcraft

Written by the company

THESWAF is an international jewelry brand specializing in handcrafted pieces inspired by art, history, mythology, spirituality, and symbolism. We believe jewelry should be more than an accessory it should tell a story, represent individuality, and carry personal meaning. Most of our pieces are crafted from premium 925 sterling silver and carefully produced by skilled artisans with a strong focus on detail and quality. Our collections feature unique designs inspired by Saint Michael, the Tetragrammaton, the Vitruvian Man, mythological figures, gothic symbolism, and historical motifs. Each piece is created to stand out while remaining timeless and meaningful. At THESWAF, we are committed to quality craftsmanship, customer satisfaction, and original design. We proudly serve customers worldwide and strive to provide responsive support and a seamless shopping experience. Over the years, we have built a growing community of customers who appreciate distinctive jewelry with character, symbolism, and artistic value. Our mission is to combine craftsmanship, storytelling, and symbolism to create jewelry that helps people express their identity and wear something truly meaningful every day.


Contact info

3.7

Average

TrustScore 3.5 out of 5

123 reviews

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3.7

All reviews

(123)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

WONDERFUL RING

Beautiful ring with beautiful carnelian.
The engravings on the shoulders of the ring are handmade.
The size is perfect.
All the staff at Theswaf are very kind and respond immediately if you ask them for any explanations.
This is not the first time I have purchased from them: once again, I am very satisfied.
A very positive experience: I recommend them.
Best regards.

September 22, 2025
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Rated 1 out of 5 stars

Terrible customer service

There was no option to customize. Did the chat box and someone assured me it would be inscribed it correctly. They never asked me the font I wanted. It came with a crappy looking font and when I asked if anything could be done, their answers were short, I had to repeat things I already said and they were overall completely dismissive and unhelpful.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Well i received my necklace in the…

Well i received my necklace in the mail. It was all tangled up in a ball in a lil bag. There is a small kink in the chain now bc of that. I sent an email about this over a week ago and have still not received a response. Do not recommend.

September 18, 2025
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Rated 5 out of 5 stars

highly recommend

they have a great catalogue and plenty of options. the shipping was in a timely fashion, even coming from across the world. the charms are awesome and very well crafted. my only issue is that the loops connecting the clasp to the necklace were not soldered completely shut, leaving room for them to open and fall off.

September 11, 2025
Rated 5 out of 5 stars

Initially I was apprehensive about…

Initially I was apprehensive about ordering a necklace from overseas, but the artwork was so beautiful I had to take a chance. Wow! I’m so glad I did. I bought a vermeil snake necklace. Stunning! It was a birthday gift for my daughter. It was delivered in time. The transaction was so easy. Great selection and great seller.

September 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Fast shipping

Fast shipping, and great quality. Would definitely order from here again

September 15, 2025
Unprompted review
THESWAF JEWELRY logo

Reply from THESWAF JEWELRY

Thank you Emily

Rated 3 out of 5 stars

Presented as US merchant with goods sourced internationally

We purchased a compass necklace as a gift for my niece. She loved it...when it finally arrived!

Buyer beware of shipping time. Despite our due diligence to determine if this was a US based company and set reasonable expectations for delivery time, this item turned out to not be coming from within the US. ITEMS ARE SHIPPED INTERNATIONALLY which caused delays for our order. We ordered on Aug. 24th and delivery was not completed until Sept. 10. Despite allowing for the noted 3 - 8 business days for the package "to arrive", after 10 business days the package tracking sat idle for 5 days when I reached out to get an update. All I got was "If the package doesn’t arrive shortly, we’ll be happy to open a case with the carrier." My inquiry was clear that I was asking for some type of investigation to occur as the quoted time to deliver had passed. It was only at this time that I was told the delay could be due to customs clearance which was a complete surprise as I was under the impression this was a US company with goods sourced inside the US. Telling me the package was "within the promised delivery timeframe," which it was not, was not helpful and unappreciated.

August 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Such great pieces!

Such great pieces!! I absolutely love the devil/angel in sterling silver. I get so many compliments when I wear them. Definitely worth the price and the details are incredible. I look forward to my next purchase!!

August 12, 2025
Rated 4 out of 5 stars

Use support email for returns if needed

Ordered cuff links for a wedding. Through no fault of Theswaf, the items were held up in Germany and not going to arrive in time. The cufflinks themselves were beautiful. To initiate a return you must go through email, but I received quick and prompt replies and was able to return the item to a location in the US (where I am located).

August 25, 2025
Unprompted review

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