The TCM Group Reviews 322

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and supportive approach, highlighting the exceptional quality of the trainers and facilitators. People frequently mention the courses are well-structured, balancing theory with practical application, and providing valuable skills that can be immediately applied. The overall service and user experience are often described as excellent, with many appreciating the engaging and interactive learning environment. However, some customers noted that the pre-course information could be confusing and not always relevant, suggesting that improving initial communication would enhance the overall learner experience. A few other people also felt that more case studies and role-playing scenarios would be beneficial, and that those new to certain topics might benefit from pre-course reading due to the fast-paced nature of some programs.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the trainers and staff for their... See more

User experience

Consumers generally express high satisfaction with the user experience, highlighting well-structured... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the training, describing it as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Based on these reviews

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied

Rated 5 out of 5 stars

I recently completed a Mediation course run by TCM. The course was run very well, with there being lots of course handout and a very well written workbook. The Lecturers on the course were extremely... See more

Company replied

Rated 5 out of 5 stars

Andi and the group were so supportive of eachother. The course is structured in a very clear way. The mix of theory for your understanding, and practical role playing to put this into practice w... See more

Company replied

Rated 5 out of 5 stars

The content of the course was very well put together. The facilitation was excellent. The course does really need you to commit to it as it is fast paced and covers a range of theories and practical w... See more

Company replied


Company details

  1. Business Management Consultant
  2. Coaching Center
  3. Education Center
  4. Human Resource Consulting
  5. Mediation Service
  6. Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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Rated 5 out of 5 stars

Really fantastic virtual training…

Really fantastic virtual training experience. Deeply knowledgeable and experienced teacher, fantastic course content and a real focus on making the learning actually stick. I'll definitely be seeking out further learning opportunities with TCM.

December 5, 2024
Unprompted review
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Reply from The TCM Group

Hi Alice, thank you for your kind review! We are so pleased to hear that you had a positive experience with us and we look forward to seeing you again in the future. Kind regards, The TCM Group.

Rated 4 out of 5 stars

I want to thank TCM for the outstanding…

I want to thank TCM for the outstanding Reassure and Refresh One-Day Investigations Course. The experience was truly exceptional, thanks to the ease of interaction and the open environment that encouraged asking as many questions as needed. What stood out most was the company’s excellent choice of well-experienced instructors who delivered highly valuable and engaging content. I left the course feeling more confident and better equipped, and I highly recommend it to anyone looking to enhance their skills.

November 20, 2024
Unprompted review
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Reply from The TCM Group

Hi Sattar, thank you for your kind review! We are so pleased to hear that you found the refresher useful and that you felt more confident on completion. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Very good training

December 4, 2024
Unprompted review
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Reply from The TCM Group

Hi Charlotte, thank you for your kind review! We are very grateful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Engaging knowledgeable trainer

Engaging knowledgeable trainer . An excellent 3 day course where I felt I learned a lot without it feeling a slog.

November 29, 2024
Unprompted review
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Reply from The TCM Group

Hi Anne, thank you for your kind review! We are so pleased to hear that you found the course worthwhile. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great training material

Great training material, very thorough. Great training method.

November 15, 2024
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Reply from The TCM Group

Hi Vicky, thank you for your kind review! We are very grateful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent course in workplace mediation

All aspects of the course were well organised and delivered, from initial contact and preparation, through to the course itself and post-course follow up. The course itself was challenging and enjoyable, with a good balance of trainer input and group work. I now feel very well equipped to begin carrying out workplace mediation.

November 11, 2024
Unprompted review
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Reply from The TCM Group

Hi Andrew, thank you for your kind review! We are so pleased that you found course enjoyable and you now feel confident in conducting mediations. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Investigation traing

Really excellent and I learned a lot

November 18, 2024
Unprompted review
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Reply from The TCM Group

Hi James, thank you for your kind review! We are so pleased that you learned a lot on the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Elizabeth was fabulous in her delivery…

Elizabeth was fabulous in her delivery style and knowledge. it was engaging and thought provoking.

November 15, 2024
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Reply from The TCM Group

Hi Jo, thank you for your kind review! We are so pleased that you found the training useful and thought provoking. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great courses

Great courses, always informative and worth it.

November 12, 2024
Unprompted review
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Reply from The TCM Group

Hi Alex, thank you for your kind review! Kind regards, The TCM Group.

Rated 4 out of 5 stars

Clear and concise training

Clear and I like real life scenarios that are relevant

November 7, 2024
Unprompted review
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Reply from The TCM Group

Hi Roz, thank you for your review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

All round fantastic Training

All round fantastic Training, delivered exceptionally well by Throlf.

October 11, 2024
Unprompted review
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Reply from The TCM Group

Hi Katy, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great trainer and super interesting…

Great trainer and super interesting course, which was well structured and timed. Would recommend!

October 3, 2024
Unprompted review
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Reply from The TCM Group

Hi Cecilia, thank you for your review! We are so pleased to hear that you had a positive experience and that you would recommend us. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Very informative training from an…

Very informative training from an instructor that knew what he was talking about, highly recommended

October 1, 2024
Unprompted review
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Reply from The TCM Group

Hi Rob, thank you for your review! We are so pleased to hear that you had a positive experience with us. Kind regards, The TCM Group.

Rated 4 out of 5 stars

Wonderful supportive group

Wonderful supportive group.
Excellent facilitators.

October 1, 2024
Unprompted review
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Reply from The TCM Group

Hi Adele, thank you for your review! We are so pleased to hear that you had a wonderful group with great facilitators. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Thoralf is an amazing trainer

September 26, 2024
Unprompted review
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Reply from The TCM Group

Hi Alfie, thank you for your review! We are so pleased to hear that you enjoyed the course taught by Thoralf. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great course full of information I’ll…

Great course full of information I’ll be bringing into my role on a daily basis going forward

September 2, 2024
Unprompted review
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Reply from The TCM Group

Hi Becky, thank you for your review! We are so pleased to hear that you found the course useful. Kind regards, The TCM Group.

Rated 4 out of 5 stars

Knowledgeable tutor with lots of…

Knowledgeable tutor with lots of experience. Great participants to work with on the course.

Only down side were the facilities, the training room was a bit small and break out spaces weren't ideal, but quality of training and support was great.

July 26, 2024
The TCM Group logo

Reply from The TCM Group

Hi Karin, thank you for your review! We are sorry to hear that you did not find the facilities ideal - this kind of feedback it vital to us and I will ensure that it is fed in to the team. We are however please to hear that you enjoyed the course. Kind regards, The TCM Group.

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