The products are quality, doing what the company says they will. Order arrived promptly.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to navigate the site, quick dispatch once the order was placed. Quick freight time. Great experience.
Easy to order and prompt delivery of ordered item only complaint is that they are out of stock in a lot of items for seperation toilets.
I received my parcel from the local post office but it appeared to be partly open. On investigating further at home some of my items had obviously fallen out in the transit. One phone call to Thetford... See more
Company details
Written by the company
Thetford is a world market leader in mobile sanitation, refrigeration, cooking appliances, external doors and toilet care and maintenance products designed for the camping, caravan and RV market. At Thetford we have a passion for all things involving leisure, camping, travel and adventure. Our high quality, innovative products provide our customers the ability to enjoy the comforts of home on the road. Because your journey is our journey.
Contact info
130-132 Freight Drive, 3062, Somerton, Australia
- 03 9358 0700
- infoaus@thetford.com.au
- thetford.com.au
4.5
Excellent
551 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waiting time for spare parts is…
Waiting time for spare parts is absolutely ridiculous!!
Holidays postponed for the sake of a resistor for a cooktop
UPDATE - Finally spoke to a representative who said after waiting 7 days they had not even posted it!!!!!!!’
May 16, 2024
Unprompted review
Advertisement
Good communication and pricing direct…
Good communication and pricing direct form the supplier.
Thanks!
May 8, 2024
Delayed but received in good order
Despite a delay in receiving the order, I was informed of the delay and once the goods were shipped they were received in a timely fashion.
May 8, 2024
Delay in delivery
I ordered the items on 29th April, received an email on the 4th May explaining there was a delay, it's now the 10th May, still haven't received the goods.
May 8, 2024
Advertisement
These guys are great to deal with and…
These guys are great to deal with and have an extremely 'user-friendly' website for placing orders. We've had 3 experiences so far and each time they include a 'freebie' product to try out. A great marketing strategy from what seems like decades ago but still works ;-). Quick responses and delivery is really prompt as well. A win-win all round. Cheers, Andrew& Jacqui
May 8, 2024
Thetford tracking info
Every thing is very good, only problem is the Tracking number provided gave no way of knowing how to look this up.
The email from Thetford said use the link below, tracking number was provided but "NO LINK"
April 23, 2024
Good info about the products and an…
Good info about the products and an easy buying experience
April 22, 2024
Not all that positive
Unfortunately I defaulted to purchasing directly through the supplier, as I was to be informed the exact same product was significantly cheaper through suppliers...
Thetford was then extremely difficult to contact via phone & email.
On a positive, the product was delivered within a few days.
April 9, 2024
Advertisement
Great price and quick delivery
April 8, 2024
Very friendly and helpful staff
April 8, 2024
Advertisement
Thetford service good
Thetford service good. Unfortunately auspost has once again failed. Delivery has been delayed for the last 4 days with no idea of when purchase will arrive. Ordered 8/4 now 18/4
April 8, 2024
Once on the website purchasing products…
Once on the website purchasing products was easy and straightforward.
April 8, 2024
Order was easy with quick delivery
Order was easy with quick delivery, well packaged, good communication. I've not used the product yet.
March 26, 2024
Advertisement
I purchased 1 and got 1 free
I purchased 1 and got 1 free. This is a great product, we use in the van all the time. Highly recommend thetford products. Will be buying more as needed. Thankyou Thetford for really good products that are easy to use.
April 2, 2024
Easy to order with prompt delivery.
March 12, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.