The Thinking Traveller Reviews 1,200

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and willingness to assist with various needs, often going above and beyond expectations. The villas themselves are frequently described as spectacular, beautiful, and well-equipped, often exceeding expectations with their design, amenities, and stunning locations. The overall service, from initial inquiry to on-site support, is highlighted as excellent, with many appreciating the efficient communication and personalized assistance. However, some customers also noted issues with certain villa amenities, such as a lack of air conditioning in living areas, outdated facilities, or problems with hot water and general maintenance. A few other people also felt that some villa locations were less than ideal, citing noisy neighbors, construction, or being in run-down areas that required extensive driving to reach desirable spots. There were also occasional complaints about feeling rushed during departure and a desire for more proactive communication regarding local recommendations.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Location

Customers had positive experiences with location, often praising beautiful views and ideal settings. Many... See more

Quality

Reviewers mention positive feedback about quality, with many customers finding villas, amenities, and food to... See more

Facilities

Users describe positive interactions with facilities, with many reviewers praising the beautiful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spent one week at Masseria Cisterna Rossa in the Salento area of Puglia in mid Sept 2025. Pictures of this villa do not do it justice. It is large, very beautifully furnished and in outstanding c... See more

Company replied

Rated 5 out of 5 stars

Thank you The Thinking traveller for fixing the perfect holiday for us on Paxos. The villa lived up to and beyond our expectations and you gave us all the options for transport well in advance which t... See more

Company replied

Rated 5 out of 5 stars

Antonia was so helpful in 2024 when we were securing our Villa and switching from Sicily to Puglia. Francesco, upon arrival came to meet our group of 14 to explain and take care of any necessities at... See more

Company replied

Rated 5 out of 5 stars

If I could offer you 10 stars, I would! I don’t even know where to begin. Annabelle was incredible helping me choose a location and Villa. The villa was absolutely spectacular and exceeded every exp... See more

Company replied


Company details

  1. Vacation Rental
  2. Group Accommodation
  3. Vacation Home Rental Agency

About The Thinking Traveller

Written by the company

Since 2002, The Thinking Traveller has offered unique access to the most desirable villas in the heart of the Mediterranean. The company’s success – including being voted Best Villa Rental Company nine times at the Condé Nast Traveller Readers’ Choice Awards - is based on three founding principles: exclusive villas, unrivalled local knowledge and thoughtful personal service. We invite clients to leave their feedback following their return from holiday to ensure it reflects their overall experience with us.

EXPLORE GREECE
EXPLORE SICILY
EXPLORE PUGLIA
EXPLORE CORSICA

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The process was very slick and well…

The process was very slick and well managed. The team were on hand and available if you needed them and the property was stunning.

September 24, 2025
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Reply from The Thinking Traveller

Thanks for the great review and its very pleasing to hear everything ran like clockwork.

The Thinking Traveller Team

Rated 5 out of 5 stars

excellent villa exceeding…

excellent villa exceeding expectations.. helpful local staff

September 16, 2025
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Reply from The Thinking Traveller

Exceeding expectations is what we strive for! Thanks for the review.

The Thinking Traveller Team

Rated 5 out of 5 stars

Recommended

Top of the line in all aspects, from villas to service.

September 23, 2025
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Reply from The Thinking Traveller

Thanks for the great review and the recommendation.

The Thinking Traveller Team

Rated 5 out of 5 stars

Antonia was so helpful in 2024 when we…

Antonia was so helpful in 2024 when we were securing our Villa and switching from Sicily to Puglia. Francesco, upon arrival came to meet our group of 14 to explain and take care of any necessities at L’Argentiera. We all feel very fortunate to have experienced your beautiful Villa. Thank you.

September 23, 2025
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Reply from The Thinking Traveller

Thanks for sharing your feedback and its great to hear everyone from the Villa Specialists through to the Local Team helped make your holiday special.

The Thinking Traveller Team

Rated 5 out of 5 stars

A company that can be trusted

We are elderly travellers and needed to know that certain things would be in place for our holiday and to have a contact in case anything went wrong. Everything went like clockwork and the accommodation was amazing. We did pay more than we usually would but considered it to be worth it

September 23, 2025
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Reply from The Thinking Traveller

Our local team and support behind the scenes are just one of the things that makes The Thinking Traveller a little different from most Villa companies.

Its very pleasing to hear you recognise that and even more so that everything worked as you needed it.

Thanks also for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Very nice house

Very nice house, lovely furniture and the outdoor area with pool and incredible view are nice

September 16, 2025
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Reply from The Thinking Traveller

Thank you for the review and very pleased you enjoyed your stay.

The Thinking Traveller Team

Rated 5 out of 5 stars

Casina Cinquepozzi

My stay at Casina Cinquepozzi was exceptional. The house is incredible, such a beautiful design and I loved that all the bedrooms were different. The chef Olivero was just phenomenal, he's worked in many Michelin restaurants around the world and the meals were restaurant quality, better than anything I have ever experienced in a villa and most of the produce is grown on site. We all loved the lounge bar in the evening and the pool was great and a lovely breeze while we were there.

May 22, 2025
Unprompted review
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Reply from The Thinking Traveller

Casina Cinquepozzi really is a special villa and its lovely to hear such positive feedback in its first season with us.

Also delighted to hear you enjoyed your meals at the villa and were looked after in style.

Thanks for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Good personalised customer service

Good personalised customer service. Reliable high quality villas. Local Thinking Traveller rep really helpful organising in the background

September 18, 2025
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Reply from The Thinking Traveller

Thank you for the review.

The local team do a lot of work in the background to make each stay special so its always lovely to hear the appreciation.

The Thinking Traveller Team

Rated 5 out of 5 stars

Villa Filoxenia

Our villa was lovely and had amazing views and everything we needed for a comfortable stay. The service from Faye and her team was exceptional.

September 9, 2025
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Reply from The Thinking Traveller

Delighted to hear you enjoyed your stay at Villa Filoxenia and the local team looked after you.

Thanks also for taking the time to review us

The Thinking Traveller Team

Rated 5 out of 5 stars

This Thinking Traveller is fantastic…

This Thinking Traveller is fantastic from start to finish. The booking experience, communication and assistance when away is amazing. The villa had breathtaking views and yet was in easy reach of everything we wanted. No wonder they win awards !

September 7, 2025
Unprompted review
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Reply from The Thinking Traveller

Its always great to hear everything lived up to expectations from start to finish.

Thanks also for taking the time to review us (and keep an eye out for another award announcement!)

The Thinking Traveller Team

Rated 5 out of 5 stars

Safe bet

Rented for the 4. time houses from the thinking traveller. Always a safe bet, most beautiful houses, stunning locations and top service!!

September 16, 2025
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Reply from The Thinking Traveller

Thanks for the great review and for your repeat booking!

Where to next?

The Thinking Traveller Team

Rated 5 out of 5 stars

Giovanna and Frederika were fantastic

Giovanna and Frederika were fantastic. We had a major problem with my wife’s health and they helped organise doctors, nurses etc. Villa was fantastic

September 8, 2025
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Reply from The Thinking Traveller

Thanks for reviewing us and we hope everything is OK with your wife. Unexpected issues are when the local team really come into their own and it great to hear they provided everything you needed.


The Thinking Traveller Team

Rated 5 out of 5 stars

Masseria Cisterna Rossa --Better than Advertised!

Spent one week at Masseria Cisterna Rossa in the Salento area of Puglia in mid Sept 2025.

Pictures of this villa do not do it justice. It is large, very beautifully furnished and in outstanding condition. Surrounding area has so much to do from seashore to hiking to interesting places like Lecce and Otranto.
The staff particularly Annalisa is beyond pleasant and excellent in every respect. Annalisa could not do enough for us --all with a great smile every day!! A great cook to boot.

September 13, 2025
Unprompted review
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Reply from The Thinking Traveller

Thank you for the lovely comments about the team at Masseria Cisterna Rossa.

Sounds like you made the most of the villa and the surrounding area!

Thanks for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Our experience was good by all account

Our experience was good by all acccounts : perfect service from the agency, in particular from the local representative who was always available, always had a nice place to go, managed our reservatations, just perfect. The house is perfectly situated, just one minute walk from the beach, even better than anticipated. Luca, the house owner, prepared us a very warm welcome and dealt with our request during our stay diligently and nicel. Big five to the whole team!

August 29, 2025
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Reply from The Thinking Traveller

Thanks for the lovely review. Really pleased to hear you were looked after so well by the local team and enjoyed your stay with us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent villa

Excellent villa, great service, not overbearing but you knew the team were there and available if needed. We stayed at the Villa Pigio Poggio, the views were unreal and the location very peaceful.

September 6, 2025
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Reply from The Thinking Traveller

Lovely to hear that you enjoyed your time at Villa Pigio Poggio, it really does have spectacular views.

Its also lovely to hear the local team looked after you so well. Thanks for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Amazing apartment in Cefalu

Amazing apartment in Cefalu. Close to shops and restaurants, beautifully furnished and super comfortable and well equipped. The gorgeous balcony overlooks the beach and faces the sunset, we must have taken hundreds of photos! The service from the company was wonderful from start to finish. Friendly and helpful communication beforehand and then, when we were in Cefalu, the local team lokked after us so well. They arranged luxurious transfers to and from the airport, gave us recommendations for where to eat and were always on the end of WhatsApp to answer any questions or help us out. The difficulty will be using any other company for our next holiday!

September 3, 2025
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Reply from The Thinking Traveller

What a lovely review to read. Thank you for the kind words. It always great to hear when everything works so well and very pleasing to hear your holiday was a success from start to finish.

And BTW - you don't need to use any other company as we are very happy to help arrange next years holiday!

The Thinking Traveller Team

Rated 4 out of 5 stars

The outdoor areas were really…

The outdoor areas were really wonderful.
Bedrooms very comfortable and spacious.
Staff were helpful however I found kitchen items a bit old. Knifes were very very unsharp, cutely they used for us was not nice even though there was better cutlery in another draw and kitchen drawers were messy and hard to find items. Kitchen could have been better organised and cleaner. Also, did pre shop but ordered enough fruit for 2 weeks and most was too soft after 3 days. A bit of a waste. A lesson for future but overall it was great. Just pointing out a few negatives.

September 3, 2025
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Reply from The Thinking Traveller

Thank you for taking the time to review us. Its always very helpful to hear feedback (both good and bad) and we will make sure the local team and the owner are made aware so we can improve the experience for the next guests.

Its great to hear that overall the holiday was great.

The Thinking Traveller Team

Rated 5 out of 5 stars

Top quality accommodation and customer service

The team at The Thinking Traveller were super helpful and sympathetic to our travel needs. We contacted them at short notice to help find us some holiday accommodation in Sicily. We stayed in Ortigia. The house exceeded our expectations and the communication before and during our stay was excellent. I would definitely recommend the team and company and hope to use them again soon.

August 23, 2025
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Reply from The Thinking Traveller

Thank you for the review and its great to hear everything worked out well for your stay in Sicily.

Thanks also for the recommendation.

The Thinking Traveller Team

Rated 4 out of 5 stars

Hosts were charming and went out of…

Hosts were charming and went out of their way to please us. Anastasia was very helpful.

September 3, 2025
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Reply from The Thinking Traveller

Thanks for the review and great to hear the hosts looked after you so well.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent service

Excellent service. They made the whole process really easy from start to finish. Both the UK and Italy teams were very knowledgeable about the villa and the area and provided great recommendations.

September 1, 2025
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Reply from The Thinking Traveller

Its lovely to hear everything went well from start to finish and you enjoyed your holiday.

Thanks also for taking the time to review us.

The Thinking Traveller Team

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