The Thinking Traveller Reviews 1,200

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and willingness to assist with various needs, often going above and beyond expectations. The villas themselves are frequently described as spectacular, beautiful, and well-equipped, often exceeding expectations with their design, amenities, and stunning locations. The overall service, from initial inquiry to on-site support, is highlighted as excellent, with many appreciating the efficient communication and personalized assistance. However, some customers also noted issues with certain villa amenities, such as a lack of air conditioning in living areas, outdated facilities, or problems with hot water and general maintenance. A few other people also felt that some villa locations were less than ideal, citing noisy neighbors, construction, or being in run-down areas that required extensive driving to reach desirable spots. There were also occasional complaints about feeling rushed during departure and a desire for more proactive communication regarding local recommendations.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Location

Customers had positive experiences with location, often praising beautiful views and ideal settings. Many... See more

Quality

Reviewers mention positive feedback about quality, with many customers finding villas, amenities, and food to... See more

Facilities

Users describe positive interactions with facilities, with many reviewers praising the beautiful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spent one week at Masseria Cisterna Rossa in the Salento area of Puglia in mid Sept 2025. Pictures of this villa do not do it justice. It is large, very beautifully furnished and in outstanding c... See more

Company replied

Rated 5 out of 5 stars

Thank you The Thinking traveller for fixing the perfect holiday for us on Paxos. The villa lived up to and beyond our expectations and you gave us all the options for transport well in advance which t... See more

Company replied

Rated 5 out of 5 stars

Antonia was so helpful in 2024 when we were securing our Villa and switching from Sicily to Puglia. Francesco, upon arrival came to meet our group of 14 to explain and take care of any necessities at... See more

Company replied

Rated 5 out of 5 stars

If I could offer you 10 stars, I would! I don’t even know where to begin. Annabelle was incredible helping me choose a location and Villa. The villa was absolutely spectacular and exceeded every exp... See more

Company replied


Company details

  1. Vacation Rental
  2. Group Accommodation
  3. Vacation Home Rental Agency

About The Thinking Traveller

Written by the company

Since 2002, The Thinking Traveller has offered unique access to the most desirable villas in the heart of the Mediterranean. The company’s success – including being voted Best Villa Rental Company nine times at the Condé Nast Traveller Readers’ Choice Awards - is based on three founding principles: exclusive villas, unrivalled local knowledge and thoughtful personal service. We invite clients to leave their feedback following their return from holiday to ensure it reflects their overall experience with us.

EXPLORE GREECE
EXPLORE SICILY
EXPLORE PUGLIA
EXPLORE CORSICA

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A Birthday Trip of Dreams

A Birthday Trip of Dreams – Thanks to The Thinking Traveller

For my 40th birthday, my husband surprised me with the most unforgettable trip – a week of pure magic in Lefkada, all organised through The Thinking Traveller. From the very beginning, their team was exceptional. They offered thoughtful advice, tailored recommendations, and unwavering support throughout the entire booking process. My husband admitted he couldn’t have planned something so seamless and special without their help.

The villa itself was absolute perfection – beautifully appointed, immaculately maintained, and the perfect setting for a truly memorable escape. What stood out even more, though, was the level of care we received. When a couple of minor issues arose (completely outside of their control), the team went above and beyond to ensure our experience remained flawless. Nothing was ever too much trouble.

We honestly can’t speak more highly of The Thinking Traveller. Their service, attention to detail, and warm hospitality exceeded all expectations. Part of me wants to keep them a secret so we can still snag our dream villa next year! But truly – book with confidence. You won’t be disappointed.

June 22, 2025
Unprompted review
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Reply from The Thinking Traveller

What a lovely review - thank you!

It sounds like all the plans went off without a hitch and we are delighted you and your family enjoyed the celebrations for your big birthday.

And thanks also for such a wonderful recommendation, its very much appreciated

The Thinking Traveller Team

Rated 5 out of 5 stars

We loved every minute in our Villa

We loved every minute in our Villa, fabulous staff, the house worked well for our 15 family members. Thank you all.

July 22, 2025
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Reply from The Thinking Traveller

Great to hear your large group all enjoyed the trip and thanks for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

We had a great experience and I cannot…

We had a great experience and I cannot rave enough about our Thinking Traveker rep, Io. She was on top of everything from the moment I started speaking with her. I was able to call her when we were in Parros and ask questions and she was always so eager and helpful. Truly cannot say enough about her and we adored the house as well. Thank you for another great trip thinking traveler.

July 22, 2025
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Reply from The Thinking Traveller

Lovely to hear that you were looked after so well in Paros. The local team work so hard to make our guests holidays special so thanks very much for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Beautiful tranquil property with…

Beautiful tranquil property with exemplary professional service

July 22, 2025
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Reply from The Thinking Traveller

Great to hear you enjoyed the tranquility of your stay and thanks for the review.

The Thinking Traveller Team

Rated 5 out of 5 stars

Awesome assistance from the local team…

Awesome assistance from the local team at Salento and the team at the property

July 15, 2025
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Reply from The Thinking Traveller

Thanks for the review and pleased to hear the local team looked after you so well.

The Thinking Traveller Team

Rated 5 out of 5 stars

The Villa was spectacular

The Villa was spectacular. The view was amazing, waking up with a view of mount Etna was quite a treat. The staff was very helpful and pleasant. Gina And Mr. T kept the Villa immaculate and made us two amazing meals. My favorite was the eggplant Parmesan and the Campanada. Also, they made pasta à la Norma, which is a favorite in Sicily. The kitchen was well equipped with everything we needed to make meals. We enjoyed the pool and the ping-pong table each day. There was plenty of room around the grounds for the kids to run around. The grounds were beautifully landscaped. I would highly recommend a stay at Villa Saracina.

July 15, 2025
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Reply from The Thinking Traveller

Sounds like you had a great stay at Villa Saracina and the local team looked after you well. The food in Sicily is always a highlight!

Thanks for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

Simply superb Jasmine…

It was a seamless experience dealing with The Thinking Traveller, All arrangements were executed with ease. The villa Jasmine at Kalami Bay was simply superb for our two week stay. It is so hard to find a true Corfiot villa with the bedrooms and bathrooms required for an adult family with partners but Jasmine exceeded expectation. Aircon in all bedrooms, plenty of outdoor and covered space and an infinity edged pool with the most wonderful views. All round exceptional.

July 15, 2025
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Reply from The Thinking Traveller

Very pleased to hear you enjoyed your stay at Jasmine - its a lovely villa.

Thanks also for taking the time to write such a lovely review.

The Thinking Traveller Team

Rated 5 out of 5 stars

A cut above other agencies

Incredibly responsive, attentive and professional. Consistent check-ins and available for any needs or concerns. Highly appreciated the twice weekly house cleaning. Will definitely use this agency again as they are trustworthy and live up to expectations.

July 15, 2025
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Reply from The Thinking Traveller

Thanks for the lovely review and very pleased to hear you enjoyed your stay with us.

Looking forward to helping with your next trip!

The Thinking Traveller Team

Rated 5 out of 5 stars

The villa I rented in Pazzallo was fun and well run.

The villa I rented in Pazzallo was fun and well organized. It’s quirky because the seaside is for views as it’s a rocky beach but the pool is on the other side and provides a peaceful quiet atmosphere. The owner left basics like coffee, some fruit and other snacks. It was a blissful 10 days.

June 25, 2025
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Reply from The Thinking Traveller

Thank you for taking the time to review your stay and very pleased to hear everything worked out for your 10 days.

The Thinking Traveller Team

Rated 5 out of 5 stars

amazing service from start to finish

The next time I travel to Italy I will definitely be using The Thinking Traveler. It was like having your own personal concierge from start to finish. My initial booking with Grace was amazing. She was so helpful in choosing the right location in Sicily and then the right villa for our large group. Melissa was awesome helping us plan all our excursions, car rentals, daily chef service, and honestly anything we needed. During our stay both Melissa and Annalisa were in touch daily helping us with last minute details. They helped with last minute dinner reservations, beach reservations, massages, transfers etc. The service was flawless and I honestly cannot say enough about their team. They made you feel like family. I am grateful to The Thinking Traveler for making my mom's 80th birthday so special. And of course I have to give a shout out to our amazing chef Francesco who prepared 4 lovely meals during our stay. And to Davide who manages the gorgeous La Favorita villa and was so helpful with every little extra detail during our stay. You won't be disappointed. It's a special place with a top notch team managing your experience.

July 9, 2025
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Reply from The Thinking Traveller

What a lovely review to read. Everyone involved is delighted to hear the 80th birthday trip went so well and all the arrangements went to plan.

The local team work very hard to make sure everything is flawless but its always a delight to receive such a positive review - thank you.

The Thinking Traveller Team

Rated 5 out of 5 stars

Paros Villa

Villa was even better than photos and description. Artemis the local agent was incredibly helpful with restaurant and activity reservations. Booking staff was also great with villa selection and made the process seamless.

July 1, 2025
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Reply from The Thinking Traveller

Always wonderful to hear the villa and local team exceeded expectations.

Thanks for the review.

The Thinking Traveller Team

Rated 5 out of 5 stars

A perfect holiday

Everything worked perfectly, the transfers were easy and it was lovely to arrive on (and leave) the island in a RIB. The villa was beautiful with fantastic views. The islanders were so friendly and helpful and the food and wine was consistently of a high standard. Christiana, the island host, was faultless and made sure everything was exactly as we wanted it.

July 17, 2025
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Reply from The Thinking Traveller

Sounds like you had a wonderful holiday and great to hear all the arrangements worked so well for your group.

Thanks very much for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

East Sicily vacation

We booked our trip to Sicily through The Thinking Traveler and had an amazing experience from start to finish. Our initial contact, Jonathan, was outstanding and set the tone for the whole trip. Barbara, Giovanna, and Federica — our local contacts in East Sicily — were equally fantastic. They helped with dinner reservations, beach trips, winery tours, and any questions we had along the way. The whole team made everything seamless and stress-free. The Thinking Traveler truly goes above and beyond. Highly recommend!N

July 16, 2025
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Reply from The Thinking Traveller

Thank you for taking the time to review us.

Always great to hear that the arrangements and recommendations all worked well for your group - stress free is always the goal!

The Thinking Traveller Team

Rated 5 out of 5 stars

Customer service outstanding

Customer service outstanding; staff friendly and helpful; the villa was amazing!

July 16, 2025
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Reply from The Thinking Traveller

Thanks for the review and very pleasing to hear you enjoyed your stay.

The Thinking Traveller Team

Rated 5 out of 5 stars

An exceptional experience

Grace helped me select the villa to rent based on our needs. Once booked the local team worked with me on experiences, airport transfers, car rentals and dinner reservations. Everyone was supportive, knowledgeable and kind. The property was exceptional and we had a fabulous week.

July 16, 2025
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Reply from The Thinking Traveller

Very pleased to hear all of the arrangements worked perfectly and you enjoyed your time at the villa.

Thanks also for taking the time to review us.

The Thinking Traveller Team

Rated 5 out of 5 stars

your stay, curated & catered

nothing was too much trouble, communications were seamless, & the quality & personal attention were second to none. our holiday meant just as much to TTT as it did to us. we would wholeheartedly recommend & engage again.

July 16, 2025
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Reply from The Thinking Traveller

Delighted to hear that everything worked so well. Thank you for reviewing us and for the recommendation.

The Thinking Traveller Team

Rated 3 out of 5 stars

I have spoken to Kerry Berry

I have spoken to Kerry Berry

July 9, 2025
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Reply from The Thinking Traveller

Thanks Ms Quon- Kerry has passed on your feedback. We were delighted to hear that you had a wonderful trip overall, and thank you for your positive comments on the local team. We will certainly be reviewing your feedback about the journey to and from the port.

The Thinking Traveller Team

Rated 5 out of 5 stars

The house was great but the best part…

The house was great but the best part was the staff and the advice and help we received. They were so helpful and responsive. It made a huge difference.

July 7, 2025
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Reply from The Thinking Traveller

Thank you for the review and the kind words about the local team.

The Thinking Traveller Team

Rated 5 out of 5 stars

Excellent experience

Great selection of top notch properties, excellent booking administration, and superb on location service from local villa reps.

June 7, 2025
Unprompted review
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Reply from The Thinking Traveller

Thanks for the review and glad your holiday all worked so well.

The Thinking Traveller Team

Rated 4 out of 5 stars

great service

Booking agent was very efficient during process and local agents were excellent when I arrived at the rental house. good local advice and dealt with every issue quickly. only negative was slight misrepresentation of the property which was very near the airport (even if the planes did not fly directly overhead).

July 15, 2025
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Reply from The Thinking Traveller

Thanks for the positive review of your villa stay Mark! I'm really sorry you felt misled about the location, as we list the airport distance in the villa area details. Please do reach out to us to discuss any changes you feel are required in our representation.

The Thinking Traveller Team

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