Spent one week at Masseria Cisterna Rossa in the Salento area of Puglia in mid Sept 2025. Pictures of this villa do not do it justice. It is large, very beautifully furnished and in outstanding c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company

The Old Truman Brewery, 91 - 95 Brick Lane,, E1 6QR, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Birthday Trip of Dreams – Thanks to The Thinking Traveller
For my 40th birthday, my husband surprised me with the most unforgettable trip – a week of pure magic in Lefkada, all organised through The Thinking Traveller. From the very beginning, their team was exceptional. They offered thoughtful advice, tailored recommendations, and unwavering support throughout the entire booking process. My husband admitted he couldn’t have planned something so seamless and special without their help.
The villa itself was absolute perfection – beautifully appointed, immaculately maintained, and the perfect setting for a truly memorable escape. What stood out even more, though, was the level of care we received. When a couple of minor issues arose (completely outside of their control), the team went above and beyond to ensure our experience remained flawless. Nothing was ever too much trouble.
We honestly can’t speak more highly of The Thinking Traveller. Their service, attention to detail, and warm hospitality exceeded all expectations. Part of me wants to keep them a secret so we can still snag our dream villa next year! But truly – book with confidence. You won’t be disappointed.

Reply from The Thinking Traveller
We loved every minute in our Villa, fabulous staff, the house worked well for our 15 family members. Thank you all.

Reply from The Thinking Traveller
We had a great experience and I cannot rave enough about our Thinking Traveker rep, Io. She was on top of everything from the moment I started speaking with her. I was able to call her when we were in Parros and ask questions and she was always so eager and helpful. Truly cannot say enough about her and we adored the house as well. Thank you for another great trip thinking traveler.

Reply from The Thinking Traveller
Beautiful tranquil property with exemplary professional service

Reply from The Thinking Traveller
Awesome assistance from the local team at Salento and the team at the property

Reply from The Thinking Traveller
The Villa was spectacular. The view was amazing, waking up with a view of mount Etna was quite a treat. The staff was very helpful and pleasant. Gina And Mr. T kept the Villa immaculate and made us two amazing meals. My favorite was the eggplant Parmesan and the Campanada. Also, they made pasta à la Norma, which is a favorite in Sicily. The kitchen was well equipped with everything we needed to make meals. We enjoyed the pool and the ping-pong table each day. There was plenty of room around the grounds for the kids to run around. The grounds were beautifully landscaped. I would highly recommend a stay at Villa Saracina.

Reply from The Thinking Traveller
It was a seamless experience dealing with The Thinking Traveller, All arrangements were executed with ease. The villa Jasmine at Kalami Bay was simply superb for our two week stay. It is so hard to find a true Corfiot villa with the bedrooms and bathrooms required for an adult family with partners but Jasmine exceeded expectation. Aircon in all bedrooms, plenty of outdoor and covered space and an infinity edged pool with the most wonderful views. All round exceptional.

Reply from The Thinking Traveller
Incredibly responsive, attentive and professional. Consistent check-ins and available for any needs or concerns. Highly appreciated the twice weekly house cleaning. Will definitely use this agency again as they are trustworthy and live up to expectations.

Reply from The Thinking Traveller
The villa I rented in Pazzallo was fun and well organized. It’s quirky because the seaside is for views as it’s a rocky beach but the pool is on the other side and provides a peaceful quiet atmosphere. The owner left basics like coffee, some fruit and other snacks. It was a blissful 10 days.

Reply from The Thinking Traveller
The next time I travel to Italy I will definitely be using The Thinking Traveler. It was like having your own personal concierge from start to finish. My initial booking with Grace was amazing. She was so helpful in choosing the right location in Sicily and then the right villa for our large group. Melissa was awesome helping us plan all our excursions, car rentals, daily chef service, and honestly anything we needed. During our stay both Melissa and Annalisa were in touch daily helping us with last minute details. They helped with last minute dinner reservations, beach reservations, massages, transfers etc. The service was flawless and I honestly cannot say enough about their team. They made you feel like family. I am grateful to The Thinking Traveler for making my mom's 80th birthday so special. And of course I have to give a shout out to our amazing chef Francesco who prepared 4 lovely meals during our stay. And to Davide who manages the gorgeous La Favorita villa and was so helpful with every little extra detail during our stay. You won't be disappointed. It's a special place with a top notch team managing your experience.

Reply from The Thinking Traveller
Villa was even better than photos and description. Artemis the local agent was incredibly helpful with restaurant and activity reservations. Booking staff was also great with villa selection and made the process seamless.

Reply from The Thinking Traveller
Everything worked perfectly, the transfers were easy and it was lovely to arrive on (and leave) the island in a RIB. The villa was beautiful with fantastic views. The islanders were so friendly and helpful and the food and wine was consistently of a high standard. Christiana, the island host, was faultless and made sure everything was exactly as we wanted it.

Reply from The Thinking Traveller
We booked our trip to Sicily through The Thinking Traveler and had an amazing experience from start to finish. Our initial contact, Jonathan, was outstanding and set the tone for the whole trip. Barbara, Giovanna, and Federica — our local contacts in East Sicily — were equally fantastic. They helped with dinner reservations, beach trips, winery tours, and any questions we had along the way. The whole team made everything seamless and stress-free. The Thinking Traveler truly goes above and beyond. Highly recommend!N

Reply from The Thinking Traveller
Customer service outstanding; staff friendly and helpful; the villa was amazing!

Reply from The Thinking Traveller
Grace helped me select the villa to rent based on our needs. Once booked the local team worked with me on experiences, airport transfers, car rentals and dinner reservations. Everyone was supportive, knowledgeable and kind. The property was exceptional and we had a fabulous week.

Reply from The Thinking Traveller
nothing was too much trouble, communications were seamless, & the quality & personal attention were second to none. our holiday meant just as much to TTT as it did to us. we would wholeheartedly recommend & engage again.

Reply from The Thinking Traveller

Reply from The Thinking Traveller
The house was great but the best part was the staff and the advice and help we received. They were so helpful and responsive. It made a huge difference.

Reply from The Thinking Traveller
Great selection of top notch properties, excellent booking administration, and superb on location service from local villa reps.

Reply from The Thinking Traveller
Booking agent was very efficient during process and local agents were excellent when I arrived at the rental house. good local advice and dealt with every issue quickly. only negative was slight misrepresentation of the property which was very near the airport (even if the planes did not fly directly overhead).

Reply from The Thinking Traveller
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.