The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As someone extremely skeptical of ticket resale companies I am glad to be able to recommend ticket merchant. I received my tickets the next day via an official email and it was a super smooth process.... See more
The ease of getting through the front gates, purchasing drinks and the amazingly helpful staff who showed us to our seats was perfect. The arena has amazing sound and seating, making it great from any... See more
Booking was very easy, All staff at the event were fantastic. Guy sabastian concert was absolutely amazing. Margaret court arena
Company details
Written by the company
Ticket Merchant is a secondary ticket marketplace dedicated to delivering the ultimate fan experience for music, sports, and live events. With over 15 years of experience as a premier secondary marketplace, we specialise in connecting fans with memorable experiences. From exhilarating sporting events like the AFL and the Australian Open to electrifying concerts featuring iconic artists such as Taylor Swift and Billie Eilish, we provide access to a diverse range of events both in Australia and globally. Our tickets are sourced exclusively from reputable Australian resellers, guaranteeing authenticity and security. We stand by our commitment to customer satisfaction with a 100% guarantee, ensuring you always receive the tickets you purchase. At Ticket Merchant, we are dedicated to creating lasting memories and enhancing the fan experience. Our mission is simple: Connecting More Fans to Live Events.
Contact info
PO Box 154 Flinders Lane, 3000, Melbourne, Australia
- (03) 9498 1554
- info@theticketmerchant.com.au
- theticketmerchant.com.au
4.8
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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The atmosphere was amazing
The atmosphere was amazing, the artists A.R.T and Josh Tatofi were so good we didn’t want it to end. The staff were amazing and were very helpful, A great night that we will definitely remember thank you for a great night.
May 3, 2026
Unprompted review
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Was sceptical but glad I used them
Was sceptical but glad I used them. Couldn’t get tickets to something and so used Ticket Merchant and got front row seats. No problems with the tickets annd received them before the show. Easy to use website. Had to contact customer service by email and got a reply that answered perfectly. Have now bought again for another sold out show I missed getting tickets too
May 2, 2026
Unprompted review
Mumford & Sons were brilliant
Mumford & Sons were brilliant, great acoustics also at Rod Laver Arena
April 25, 2026
Unprompted review
Very fast and easy,amazing…
Very fast and easy,amazing performance,I will definitely be back good feed back
May 2, 2026
Unprompted review
Easy to buy and save seats,and seats…
Easy to buy and save seats,and seats were amazing which made the whole experience bettet
May 1, 2026
Unprompted review
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Scam tickets
Purchased tickets for a concert in Hobart (The Darkness). Barcodes never arrived and wasn't allowed entry to the concert. Door staff said several other groups had the same issue that night. Contacted for an explanation and got a brush off, no apology and no refund. A scam.
March 1, 2026
Unprompted review
Reply from Ticket Merchant
Hi Laura, thank you for taking the time to reach out to us.
We’re really sorry to hear about what happened on the night, and understand how disappointing it would have been to miss out on the event. After reviewing your order, we can confirm that your tickets, including the barcodes required for entry, were successfully sent to your email on 3 February 2026. As noted in the order confirmation, this email cannot be used for entry.
It appears the ticket email may have been missed at the time, which is why entry wasn’t permitted. We can also see that our team has since reached out to gather more information and assist further. We’d really appreciate you getting back to us so we can look into this with you and work towards a resolution. You’re also welcome to contact us directly on 03 9498 1554 or info@theticketmerchant.com.au.
Recieved tickets in a timely manner.
April 30, 2026
Unprompted review
We got allocated front row seats!
I bought tickets to an MCG game and selected a section of a ticket. I ended up getting allocated front row seats (literally the front row) and it was such a surprise!
April 30, 2026
Unprompted review
Great show but pushy staff.
Show was fantastic with incredible sound and lighting. Ushers were pushy from arrival until leaving. Treating me like I’ve never been to a stadium before to barking at me that I can’t take a can in when I was nowhere near ready to enter the hall. Drinks expensive. Nice short lines though.
April 28, 2026
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Great concert experience and fantastic…
Great concert experience and fantastic venue for live events. The atmosphere was excellent and the show itself outstanding. The venue was well organised though having a few more staff on the floor to help guide queues to less crowded bars and toilets would help improve the flow. The team could also engage a bit more with patrons. More seating options would also be appreciated. As BEC is quite far from the city, many people arrive early to make a full evening of it, so improving comfort during that time would make a big difference and improve sales for the venue!
April 28, 2026
Unprompted review
Any Teletech event is easily one of my…
Any Teletech event is easily one of my favourite experiences of the year! PICA is always a great venue with amazing staff
April 25, 2026
Unprompted review
Was a great event experience
Was a great event experience.
Everything ran smoothly from parking, helpful staff showing us where seats were located.
Ease & amount of food/bar stalls.
Well setup & easy to navigate our way entire time.
Jimmy Carr is amazing we so luv him.
Will purchase tickets thru again x
April 27, 2026
Unprompted review
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Wonderful experience
Had no trouble getting our tickets, had no trouble getting to our seats for the show on time even though the show we were at was over 4000 people. We had a great night and a wonderful experience!
April 26, 2026
Unprompted review
Absolutely brilliant!
Absolutely brilliant!
How one man can remember all the punch lines and be so witty at the same time.
What a brilliant show.
April 26, 2026
Unprompted review
Jimmy Carr Cairns
The ease of electronic tickets, and regular text and email updates of show changes made attending Jimmy Carr easy. The location was excellent given the small town of Cairns and staff were helpful. The only thing that could be improved would be the long wait times for food and drinks prior to the show starting.
April 26, 2026
Unprompted review
Great experience at Jimmy Carr!
Got the tickets I wanted for Jimmy Carr in Cairns. Loved the show and ticket merchant made it possible to get the section I wanted when it was sold out by Ticketek. I’m so glad I went with ticket merchant! No hassle, no problems….could just relax and enjoy the show!
April 26, 2026
Unprompted review
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Easy to use platform.
April 26, 2026
Unprompted review
best time!
from when i walked in till when i left the vibes were high the whole time had the best experience ever and can honestly say its been the best teletek event i have been to and i have been to many. also getting my tickets from ticket merchant was easy and stress free as i got my ticket a day before the event and was so much fun thankyou!!!
April 25, 2026
Unprompted review
The venue was Aweosme
The venue was Aweosme . It was open air , plenty of space to spread out and dance - plenty of places to sit down. The food trucks were great - toilets are an issue at every venue but there was enough while the time we were there I don’t think we waited too long. I love this venue
March 14, 2026
Unprompted review
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