Website really easy to use with a good range of products to choose from to suit all budgets. Lots of payment options at checkout. Was contacted the next day to advise the colour I’d ordered was out of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought two of these hooded gowns, one white and one beige-brown. They are large and made from good quality towelling material. They arrived within three days and I think they’re excellent value for... See more
The products I bought are both excellent and are very good quality. The fit is good and my wife and myself are very pleased with the robes. The price was very good considering the quality. Delivery wa... See more
The quality of the products I ordered was excellent and it arrived very quickly. I ordered 2 hooded bathrobes for my teenage sons. There was a slight issue with order but this was swiftly rectified wi... See more
Company details
About The Towel Shop
Written by the company
At The Towel Shop we are committed in providing you with the best customer service, we are now offering all our customers a 365 Day Returns Policy with FREE Shipping on all our products.
www.thetowelshop.co.uk
Written by the company
- 1 year money back guarantee
- We are committee in providing you with the best customer service therefore, we now offer all our customers a 365 Day Returns Policy with FREE UK Shipping on all our products.
- FREE UK Delivery
- We offer FREE Delivery on all our products throughout mainland UK - *Minimum purchase required
- Low prices for all
- Our customers come first and for that reason, we ensure that our low wholesale prices are passed on to all our customers so you make all the savings.
Contact info
Swan Lane Mill, Higher Swan Lane, BL3 3BJ, Bolton, United Kingdom
- 01204 455455
- sales@thetowelshop.co.uk
- thetowelshop.co.uk
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely towels & facecloths
Lovely towels & facecloths - as promised, little or no lint off them, just a few bits of unwanted thread (easily sorted). Thank you!
September 1, 2026
Brought a pack of 4 bath towels
Brought a pack of 4 bath towels, great value and lovely soft towels.
September 2, 2026
Delivery and quality
August 25, 2026
Easy to order
Easy to order. Clear items description.
Price was excellent and reasonable. The delivery was quick and efficient. Tracking available for delivery.
September 1, 2026
Excellent towels and service
Excellent towels and service. I bought 500gsm white institutional/hotel towels 4 years ago from The Towel Shop for my holiday let. They wash well and are still performing excellently. Still thick and fluffy. I needed to buy some replacements only because of accidental damage, and had no hesitation in buying more of the same from this company
August 25, 2026
Good quality pack of towels
Good quality pack of towels, in a nice colour and at a reasonable price. Delivered quickly
August 30, 2026
JUST GOOD AND VALUE
September 1, 2026
Good quality product
Good quality product, good delivery service , value for money, very easy transaction, would recommend 😁
August 25, 2026
Perfect fluffy and a pleasure to order…
Perfect fluffy and a pleasure to order from this company ,will definitely order again
August 24, 2026
Robe…
Towel robe came quick and without any problem. The quality is very good , just what I needed.
August 30, 2026
Good quality with reasonable price
Good quality with reasonable price. Packs and parcel is fully intact.
Nice business with thetowelshop!
August 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.