Website really easy to use with a good range of products to choose from to suit all budgets. Lots of payment options at checkout. Was contacted the next day to advise the colour I’d ordered was out of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought two of these hooded gowns, one white and one beige-brown. They are large and made from good quality towelling material. They arrived within three days and I think they’re excellent value for... See more
The products I bought are both excellent and are very good quality. The fit is good and my wife and myself are very pleased with the robes. The price was very good considering the quality. Delivery wa... See more
The quality of the products I ordered was excellent and it arrived very quickly. I ordered 2 hooded bathrobes for my teenage sons. There was a slight issue with order but this was swiftly rectified wi... See more
Company details
About The Towel Shop
Written by the company
At The Towel Shop we are committed in providing you with the best customer service, we are now offering all our customers a 365 Day Returns Policy with FREE Shipping on all our products.
www.thetowelshop.co.uk
Written by the company
- 1 year money back guarantee
- We are committee in providing you with the best customer service therefore, we now offer all our customers a 365 Day Returns Policy with FREE UK Shipping on all our products.
- FREE UK Delivery
- We offer FREE Delivery on all our products throughout mainland UK - *Minimum purchase required
- Low prices for all
- Our customers come first and for that reason, we ensure that our low wholesale prices are passed on to all our customers so you make all the savings.
Contact info
Swan Lane Mill, Higher Swan Lane, BL3 3BJ, Bolton, United Kingdom
- 01204 455455
- sales@thetowelshop.co.uk
- thetowelshop.co.uk
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality at very reasonable…
Excellent quality at very reasonable cost Easy to order and prompt delivery I am a returning customer Thank you
September 10, 2026
Good quality products at great prices…
Good quality products at great prices and prompt delivery. Have bought from here many times and never had any issues.
September 9, 2026
Easy to use
Easy to use. Quick delivery and product just as stated and what I wanted.
September 7, 2026
The customer service was proffessional
The customer service was proffessional, friendly, and prompt. My delivery also arrived on time which was great and I love the towel gown. Thank you 😊👍🏽
September 14, 2026
First order
Very pleased with my order . Easy to use site. I will use again .Towels were better than I expected for the price.
September 7, 2026
Lovely quality
Lovely quality, soft and absorbent. Arrived securely packaged. Good value for money and competitive prices. Happy with purchase and customer service.
September 14, 2026
Great quality
Good quality and delivery was quick, definately good value for money, would buy again if needed
September 14, 2026
For the price
For the price, the robes are amazing, really heavy and soak up all the water when you get out of the hot tub, would definitely recommend.
September 14, 2026
Value for money
quick drying towels. good quality and value for money, great for sports club toilets
September 14, 2026
Great service and quality
Great service and quality. I will definitely be a repeat customer.
September 7, 2026
first time customer and had issues with…
first time customer and had issues with the delivery of my order, however credit to the customer services team at The Towel Shop, they were quick to reply to my complaint email and have promised to ship me a replacement order via a different delivery company.
September 24, 2026
great quality practical bath robes
great quality practical bath robes - agree with others that they are snug so size up!!
August 25, 2026
I will buy again
Sheets are good quality and well made. Fits perfectly. Competively priced and arrived quickly..
September 7, 2026
Almost perfect
The towelling robe i ordered arrived quickly and well packed ..and it’s lovely..was a bit disappointed the tab at back was hanging on by a thread and broke first time i hung it up ..and had to sew it ..guess just a small thing though
September 24, 2026
Unprompted review
Excellent value
These were cheap, but the quality is fantastic. Great fit, washes well. Will be buying more.
Delivery was a while, but worth the wait.
September 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.