Thetravelbookings Reviews 

1,051
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, patient, and professional throughout the entire booking process. Travelers consistently note that advisors go above and beyond to secure the best flight options and accommodate special requests. Consumers also warmly emphasize the incredible prices and smooth, stress-free communication that make planning upcoming vacations remarkably easy. Though some reviewers experienced noticeable challenges regarding service details or flight adjustments, most customer interactions remain very positive overall. A few individuals noted occasional hurdles concerning booking modifications, refund requests, or follow-up communication with agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting agents who are exceptionally helpful,... See more

Service

Reviewers highlight positive aspects of service, frequently praising agents for being courteous, extremely... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents who go above and... See more

Booking process

Consumers find booking process to be positive and note that agents go above and beyond to secure flights.... See more

Price

People report positive experiences with price, often noting that agents work hard to find affordable deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making a stupid mistake and missing our flight home. We are a family of six with three young children. We contacted the Travel bookings and through sheer persitence and patience of their part, t... See more

Company replied

Rated 5 out of 5 stars

My agent (Eric) was fantastic from start to finish. He provided me with multiple options, really working hard to find not only the best price but the best flight times, stop over times and seating opt... See more

Rated 5 out of 5 stars

The service we got from Ron throughout our booking process for a long-haul flight was great, he gave us different options and didn't hard-sell one option over others. We ended up getting a better pric... See more

Company replied

Rated 5 out of 5 stars

Thanks Eric, what an experience I have had... Such attention to details, shows he knows his business and guide you all the way, showing prices to match the dates provided. He kept in touch thro... See more


Company details

  1. Travel Agency
  2. Tour Operator

Written by the company

The Travel Bookings is a long-haul tailor-made specialist. We offer flights, accommodation, car hire, tours, cruises and holidays. We are fully tailor-make all trips, so you get your holiday, your way! We answer all calls live and are open from 0800-23.00 daily. Call Now: 0203 307 5098


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,051)

309 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you to Max Williams for a…

Thank you to Max Williams for a brilliant service,keep up the good service

April 7, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Valued client,

Thank you for your fabulous review.

We’re pleased to hear that Max assisted you well. Providing a smooth and hassle-free experience is always our priority, so your feedback is greatly appreciated.

We look forward to assisting you again in the future.


Best regards,
Team @Thetravelbookings.co.uk 🙂

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Rated 5 out of 5 stars

Quick and Painless

Eric Pearson helped us find the best deal on urgent return flights to Antigua.
We had very little time to sort things out and extremely limited flexibility with our departure and return dates.
Eric was very thorough in checking the available offers and explaining the differences between them.
Once a decision had been made, the ticketing process was very quick.
Making payment was also speedy and secure.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Prefer the human touch

I called up Travel Bookings and they took my travel details and found a great price for me. This is the 3rd time I have used them and it is so much easier than doing it online yourself. Max was helpful in a sewing my quotes about cheaper fares elsewhere where and there was no pressure.

They give you payment certification so your payment is protected and you have a direct line to your travel consultant.

There is something to be said about the human touch in the day of AI.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Eric Pearson was extremely helpful…

Mr Eric Pearson was extremely helpful and patient. I had a great experience with him. Such a humble and professional gentleman. I highly recommend him to anybody without any doubt. He is a great asset for the company.

April 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I have used Thetravelbookings.co.uk for…

I have used Thetravelbookings.co.uk for numerous trips and have been particularly impressed with their attention to detail and ability to come up with various price options which are always very competitive.
I would definitely recommend them.
Yvonne Wood

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service and polite

I spent so much time looking for a ticket to Gambia but I couldn’t make up my mind, but when I spoke to Renee she was so helpful and got me a ticket at a good price.

April 1, 2026
Unprompted review
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Rated 4 out of 5 stars

Middle east crisis.i booked with full…

Middle east crisis.i booked with full confidence.
I booked before crisis with airlines,
Airway cancelled my flights. Full trip
Family reunion tasmania 35 years apart I have no argument with original bookings and prices are great..but this is circumstances beyond my control. I await through Jane who has been looking after my situation since airway cancelled flights, Mddle east . . She is working on my case .together with company to refund. I look forward . I also rrecomnended to orhers ..who booked trips aswell. As I was very pleased with prices. And personal touch offered. Being retired teachers we like to travel.

Awaiting clarity for full refund un used tickets . ? Reply .
All I want is my payments made secure Atol , cca .my money back as arranged with Qatar airways after,, I also spoke to them yesterday answer. Phone me asap.
To give date of full refund..need no fuss no quibble .as very upsetting not been able to go away. Awaiting call back asap to rebook .and to stop holding usback with hopes holiday plans. Again.
Resolve is impetative to resolve ..

Its now 2 to 3 weeks .!!!!!

March 23, 2026
Unprompted review
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Rated 4 out of 5 stars

Helped in a short space of time

I received help when at a very short notice due to some circumstances beyond my control.Very professional. They really tried there best to get me a suitable flight for me and i really appreciate. I give credit to Marvin.Thanks for all the effort

March 16, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Tafadzwa,

Thank you for your review !

We're pleased to hear that Marvin provided you with prompt and excellent service, at a short notice.

It's great to know that you're appreciating our team's efforts.
We look forward to assisting you with future travels.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 5 out of 5 stars

Booking my flight was so easy.👌

Booking my flight was so easy, I was booking my flight with the help of Paul Wilson, very polite and professional.
I would recommend Paul and the team if you want a no problem booking.

February 20, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Nigel,

Thank you for your fabulous feedback.

We’re so pleased to hear you had a brilliant experience with Paul. His politeness and professionalism throughout truly reflect the service we aim to provide.

He will be delighted to know you would recommend him — that means a great deal.

We look forward to assisting you again in the future.


Best regards,
Team @Thetravelbookings.co.uk 🙂

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Rated 5 out of 5 stars

Jane Rose is super efficient and made…

Jane Rose is super efficient and made life so much easier with her promptness and response to requests.

March 16, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Gemini,

Thank you for taking the time to write your positive review about your recent flight booking interaction with Jane.

This feedback means a lot to us as customer satisfaction is at the forefront of our priorities.

We gladly look forward to see you again in future.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 5 out of 5 stars

Have dealt with Ron on numerous…

Fantastic service from start to finish. Have deal with Ron on numerous occasions.
Super helpful, very knowledgeable, very patient and gets the job done.
Thanks Ron I can highly recommend him.
Glynnis

March 4, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Glynnis,

Thank you for your amazing review.

It is of immense pleasure to see happy returning customers like you booking with us.
We're delighted to hear about your positive experiences with Ron and that he has consistently provided you with excellent service.

See you soon again !!


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 5 out of 5 stars

Had a really good experience booking…

Had a really good experience booking with them. My advisor was Max and he was extremely helpful and kept me in the loop 24/7. Made the ease of booking a breeze.
He made sure to get me the best price and helped me out with everything every step of the way. Explained everything clearly and in writing.
I’d definitely book with them again.
Thanks again Max for all your help

March 11, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Miss F B,

Thank you so much for taking the time to share your lovely feedback.

We’re delighted to hear that Max made the entire experience easy and stress-free for you. His patience and dedication — especially keeping the client updated — truly reflect the level of service we aim to provide.

It’s wonderful to know he was able to secure a great deal for you as well. He'll be so pleased to hear your kind words.

We truly appreciate your trust in us and look forward to assisting you again in the future.


Best regards,
Team @Thetravelbookings.co.uk 🙂

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