The Trip Makers Reviews 

93
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Terrible customer service on the phone just now with an agent called Nick, pressure tactics to pay straight away (without them providing accurate hotel costs). Will be reporting further

Rated 1 out of 5 stars

Mr Syan and Harris making fool to the innocent people, and getting Credit card details. They are getting all personal information and after that they will refuse to book your ticket. So be aware pleas... See more

Rated 1 out of 5 stars

shocking service,scammed me out of over £3000.00 and never replied to me,nor issued E-ticket after taking my money,do not ever book with this scamming company,worst experience ive ever had,you should... See more

Company replied

Rated 1 out of 5 stars

Such a fraud company, they told us 1 day before that our flights have been cancelled providing no reason. They absolutely sold our tickets to someone for more money and this can not be possible cancel... See more

Company details

  1. Airline Ticket Agency
  2. Flights Search Site
  3. Travel Agency

Written by the company

The Trip Makers had been fulfilling the travel dream of thousands of customers for more than a decade. Our success mantra has been the customer’s satisfaction which earned us a special place in their memories. Our customers spread across the globe from the UK, USA, Australia, India, Dubai, and so on. Our dedicated team works round the clock to make sure that you have the best experience.


Contact info

1.9

Poor

TrustScore 2 out of 5

93 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(93)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Oniel

Great service from Oniel. Very polite and friendly, even when we talked his ear off squabbling amongst ourselves!

August 16, 2023
Unprompted review
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Reply from The Trip Makers

Dear Chaudry

Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.

Regards,
ThetripMakers.co.uk

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Rated 1 out of 5 stars

Avoid this company and others like it, at all costs.

So, like many have all ready commented, the Tripmakers advertise prices that don't exist. However, they did find me a flight for a few hundred more than was advertised which I was happy to pay for, as it at least it had a good flight duration

So I paid, they sent me the tickets, my seat was confirmed on the airlines website and everything looked hunky-dory.

No - A couple of days later the TripMakers contacted me to say the airline had cancelled my booking and that I needed to negotiate a new flight booking with them. Or in other words, they sold my seat to another customer for more money.

Look, the nonsense they gave me to why my seat was cancelled is laughable, but what isn't funny is that they have refused to refund a large portion of the money after my booking was cancelled.

You cannot trust these guys, they can cancel your booking at any time - do yourselves a favour and pay that little extra and book through Expedia or the airlines themselves, it will save you a lotta time, money and misery.

July 7, 2023
Unprompted review
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Rated 1 out of 5 stars

Booked via skyscanners

Booked via skyscanners. Got a call later saying that the flights I booked were no longer available. They tried to get me to buy alternative flights that were more expensive. Person on the line was rude & dismissive. Told me that I had to pay a cancellation fee, which I did not pay. Checked other websites & the flights they said were no longer available were there. Do not book with this company.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

David Assistance

I am absolutely delighted to share my incredible experience with the assistance I received in booking the best ticket on time and effortlessly. Without a doubt, I owe my heartfelt gratitude to David for his exceptional support and dedication throughout the process.

July 21, 2023
Unprompted review
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Rated 4 out of 5 stars

A very detailed and observant view when…

A very detailed and observant view when trying to find me a package that suited my expectations. I’m glad I finally get to go on holiday again.

Taking the hassle out of trying to coordinate it all by myself. With the help of Uzair my worries were taken away.

A really great and patient help.

Looking forward to my trip and booking more in the future.

Cassandra

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely helpful travel agency

Lovely helpful travel agent, Uzair, got a good deal on return flight from Canada. First time used travel agency, usually book direct, but now definitely use them again.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Received a really good service from…

Received a really good service from Uzair my travel agent at The Trip Makers travel agency. Such due diligence done to endure I was satisfied with what I had purchased. I felt reassured that he was going to get me the best that he could, much appreciated. Would certainly recommend them to others.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

The Trip Makers is great! Kudos to Ahmed and David!

I've been searching for a return flight to Toronto - Canada next week for two adults and two kids. I was directed to The Trip Makers from another site pricenfly. I was really worried after reading some of the negative reviews. However, I went ahead and booked the flights, and received the e-ticket as promised within 24 hours. The payment was taken in two parts (The Trip Makers and Air Canada) as explained to me and provided them with my card details. The price was 800£ cheaper than the price I could find on the internet for 4 tickets. I would certainly recommend it. Special thanks to Ahmed, David, Jessica, and the team.

One of the negative reads, their ticket got canceled by The Trip Makers, and were told by the airline that the booking was a scam, if so you can easily make a charge back to their bank/card provider. Another one wrote they are scammers and your card details are stolen, these days, you would have to authorize through the app or via OTP code, if you have been scammed, of course, you can get your money back from the bank.

I would certainly recommend The Trip Makers.

Updated on 19/07/2023
We (4 adults) completed the return trip with Air Canada. No issues at all.

July 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Great help!

Ahmed was extremely helpful in accommodating our flights and ensured that the details were exchanged with us throughout the booking process. I would definitely recommend Ahmed to all if you are considering to book any flights in the future!

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

I dealt with Harris at The Trip Makers…

I dealt with Harris at The Trip Makers and I had a very positive experience. Payment was taken in 2 parts as per their company policy as I was told by Harris and Yes it did take almost 24 hours for the e-ticket to come through but it definitely came through and I successfully travelled on that e-ticket. Overall a good experience.
Many Thanks.

June 8, 2023
Unprompted review
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Rated 5 out of 5 stars

perfect service

david has been really helpful through last minute hasle of booking a flight, cant ask for a better service, 100% recommend

June 12, 2023
Unprompted review
Rated 4 out of 5 stars

First time using trip makers

First time using trip makers, so was anxious about it.
However everything was fine. Uzair found very good price for flights uk to canada. Even gave discount. Flights paid for and confirmed in same day. Thank you very much Uzair

June 9, 2023
Unprompted review

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