Too pushy for feedback
I did receive 2 emails asking for feedback while my order haven't been posted yet.
Received another couple reminders before I received my actual items.
Order come from China but as far as I looked on the website all is based in the UK and registration address is UK as well.
Item itself was "cheap quality" but price weren't. Would not order again.
Not happy with quality and business is too pushy for feedback.
Reply from Theuniverselifestyle
Dear Arina,
Our sincere apologies for sending multiple feedbacks emails. It was our system issues and we didn’t realise until you told us that you received multiple emails before you received the product. Secondly we are UK based company but our warehouses and suppliers are based in different locations and dispatched from different locations. We do have items dispatched from UK and Europe and USA. It all depends on different items and different suppliers. due to this pandemic situation , our products delivery is being delayed and also we do have a shipping policy of 7-15 at the maximum. But your item was delivered much later due to this pandemic situation.
We will speak to our supplier for quality of the products and make sure the quality is not compromised. If my supplier don’t respond to us we will stop selling this product and remove it from our store.
We will take your feedback into serious consideration and will work on it.
Once again sorry for all the inconvenience caused by us.
Regards
Universelifestyle
