Satisfied customer ✅ Would highly recommend✅ I reached out to Theunlockingcompany seeking to Network unlock my Samsung S24 ultra locked to T-Mobile and surely, they didn't disappoint: Exelle... See more
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Review summary
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TUC team was very attentive through the whole process of unlocking my 2 devices. each with a separate reason and cost to unlock. i especially liked that I was NOT charged until the unlocks were perfor... See more
Company replied
Buena atención, tenía muchos nervios por tratarse de una página web, hice el pago por la noche y al mediodía me ayudaron. Tuvieron paciencia porque tenía que traducir las instrucciones y hubo pasos... See more
Company replied
This company did exactly as they stated. They made sure I understood each step going forward. Even though the company gave them a difficult time they kept on it until they get the phone unlocked. Wou... See more
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Company details
- #7 of 7 best companies in Cell Phone Recycling and Unlocking Service
- #2 of 4 best companies in Cell Phone Unlocking Service
Written by the company
The Unlocking Company (TUC) is a trusted, family-owned business based in the United States, specializing in providing fast, reliable, and affordable mobile phone unlocking services. For over a decade, TUC has been at the forefront of the phone unlocking industry, offering solutions for consumers and businesses alike. We have worked hard to build a strong reputation through our commitment to quality, efficiency, and exceptional customer service, helping over a million customers unlock their devices safely and securely. One of the key features that set The Unlocking Company apart from its competitors is its secure and streamlined unlocking process. We use a variety of safe, approved methods to unlock phones, ensuring that customers’ devices remain intact and fully functional after the service. The unlocking process can be completed remotely, meaning customers don’t have to visit a physical store or wait for long periods. The Unlocking Company supports a wide variety of phone brands and models, including popular ones such as Apple (iPhone), Samsung, Google Pixel, OnePlus, Motorola, and Revvl. Whether a customer has a device locked to a specific carrier or needs an unlock code for a forgotten password, TUC’s expert team provides personalized and effective solutions. With a commitment to unlocking phones of any make or model. We pride our self on catering to every type of customer, whether they are individual users or business clients looking to unlock multiple devices. As a business, we place a strong emphasis on transparency, reliability, and integrity. we ensure that all services are fully compliant with legal and carrier regulations, With a focus on customer satisfaction and a reputation for trustworthiness, Whether customers need help with the unlocking process, need additional information about specific phones or carriers, or require troubleshooting assistance, our friendly and knowledgeable team is there to provide assistance and ensure a smooth experience. TUC has built a loyal customer base and continues to grow as a go-to provider for unlocking solutions in the United States and beyond. Overall, The Unlocking Company is more than just a mobile unlocking service – it’s a business built on trust, efficiency, and customer-first values. Whether you are unlocking your phone for personal or professional reasons, we make the process straightforward and hassle-free, offering quality services that meet the needs of a diverse clientele.
Contact info
89448, Zephy Cove, United States
- 1 (800) 986-6731
- sales@theunlockingcompany.com
- theunlockingcompany.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for all your efforts and long…
Thank you for all your efforts and long lasting support.
March 11, 2026
Reply from Theunlockingcompany
Thank you for your patience and happy we could help get the phone unlocked after all the issues. If you need anything else please do not hesitate to contact us
Reply from Theunlockingcompany
We appreciate the kind words. If you need anything please do not hesitate to message us at sales@theunlockingcompany.com
Very helpful good customer service
Very helpful good customer service. Couldnt unlock my s 25 but gave my credit and unlocked my moto
March 12, 2026
Reply from Theunlockingcompany
Thank you for trusting us and giving us another opportunity to unlock another device. We are always here is you need us!
I wouldn't give THIS company even 1 star!
I would give THIS company, Zero stars if that was possible!!!!
They are a scam!!!
Telling me and promising me that they were working on getting my phone unlocked, but they weren't doing a thing other than taking My Money and making me wait, to Only ask for More Money!!
It's a scam!! They never reached out on their own, I had to continue to email them as they do not have or provide a customer service phone. What kind of Legitimate business doesn't have a working phone!!!
RED FLAG!!!! A phone company with no working phone. Guess I should have saw the signs.
Then to have the Audacity to ask for more money to because apparently their own 'techs' couldn't figure it out.....an now pay 3 Times MORE $$$ than what I paid the first time. But somehow again, promising results this time.
Umm, maybe put your words where I put my money, and solve the problem!!
But NOPE, just an email... requesting more $$$.
That's what there customer service is.
Expecting them to do the job I originally paid for, was not enough.
They wanted to see if they could extort even more money from me!
DO NOT USE OR TRUST THIS COMPANY!!!!!
ANYONE!!
Gabriel S.
November 10, 2025
Unprompted review
Reply from Theunlockingcompany
****Email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI so we can to see if we can unlock BEFORE you order****
Good morning Gabriel, thank you for your feedback. We take every customer concern seriously and want to clarify a few points about how our service works.
First, no one at The Unlocking Company ever asks for additional payment unless a separate premium unlock method becomes available through the carrier or database providers. These optional services are clearly explained before purchase and are never required for us to continue working on the original order. Many customers choose to continue waiting for the standard service at no additional cost.
Regarding communication as this is the first response we have received in regards to your order since November 10th (which we sent that email and never heard back), we provide support through email and live chat, WhatsApp, and text; which allows our technicians to keep written records of IMEI details, device status, and instructions. This is common in technical services where troubleshooting steps and carrier responses must be documented. While we do not operate a call center,we do have a 800 number which you can leave a voicemail (all numbers for communication is on website), Our support team responds to messages as well as voicemails and provides updates throughout the process.
The 1–72 hour time frame shown at checkout is an average estimate, not a guaranteed completion window. Some devices take longer due to carrier restrictions, database availability, or internal audits. This information is explained on our product pages, FAQs, Terms & Conditions, and refund policy so customers can make an informed decision before ordering.
If the unlock ultimately cannot be completed after all available options have been exhausted, we provide a full refund as outlined on the order receipt and our website policies.
We understand that waiting can be frustrating, and our team works with thousands of unlock requests each month. Our goal is always to complete the unlock whenever possible while keeping customers informed along the way.
If you would like us to review your order again, please contact sales@theunlockingcompany.com with your order number and/or IMEI, and we will be happy to assist further.
The Unlockingcompany unlocked my iPhone…
The Unlockingcompany unlocked my iPhone 13 Pro Max. I was skeptical at first but they quickly turned me into a believer. If I could give them a thousand stars I would. This is an excellent company and I would recommend them to anyone I love them
March 7, 2026
Unprompted review
Reply from Theunlockingcompany
We understand that trying an online unlocking service for the first time can feel a bit uncertain, so it means a lot to hear that we were able to earn your trust and successfully unlock your iPhone 13 Pro Max.
Our team works hard behind the scenes to make the process as smooth and reliable as possible, and feedback like yours reminds us why we do what we do.
Thank you again for your support and recommendation. If you ever need another device unlocked in the future, we’ll be happy to help!
What a great experience here
What a great experience here. From timely and honest communication to getting my phone ready for use. Thanks so so much.
March 7, 2026
Reply from Theunlockingcompany
What a great experience here. From timely and honest communication to getting my phone ready for use. Thanks so so much.
Excellent service very quick an made…
Excellent service very quick an made sure my phone work properly..iphone 14 unlocked.
March 5, 2026
Unprompted review
Reply from Theunlockingcompany
We’re glad to hear your iPhone 14 was unlocked quickly and that everything is working properly. We always aim to provide fast service and make sure each device is functioning exactly as it should. We appreciate you choosing us!
Fast and reliable
March 6, 2026
Unprompted review
Reply from Theunlockingcompany
Thank you for giving us the opportunity to help unlock your device. If you need anything else please do not hesitate to contact us
This website is a scam don’t fall for…
This website is a scam don’t fall for it.. They’ll keep sending trash messages to keep your hope alive but they’ll never unlock your phone and also not give you a refund
March 6, 2026
Unprompted review
Reply from Theunlockingcompany
*** We are always willing to check to see if we can unlock before any purchase is made. Just send us an email, sales@theunlockingcompany.com and we will be happy to give you the options before any money changes hands***
Thank you for your feedback Mary. We’re sorry to hear that this has been your impression. If an unlock ultimately cannot be completed once all available methods have been exhausted, we do issue refunds according to the policy agreed to at checkout which can also be referenced on your receipt. We never intend to mislead customers or keep anyone waiting unnecessarily.
Our team works to unlock devices using legitimate carrier and manufacturer channels, and while many unlocks complete quickly, some devices take longer due to carrier restrictions or eligibility requirements that are outside of any third party’s control. These possibilities, along with the refund terms, are explained on our product pages, FAQs, receipt, and Terms & Conditions so customers can make an informed decision before ordering.
We would be happy to review your order directly and help resolve the situation. Please contact our support team with your order number so we can look into it further as there is no order under Mary Fox.
Amazing work. Reasonable price. Very recommended.
Brought my phone in the US, I did not realized I had my phone locked to the US T-Mobile service, when I moved to my homeland Indonesia, the phone rejected all the local SIM even tho I have paid for the tax etc.
Contacted this guys by email, they always reply ASAP and give solution for all my problems. I had my phone unlocked just 30 minutes after I paid the price. Amazing.
Buat semua temen temen WNI, saya saranin kalo mau unlock ip disini aja, harga bersaing tapi service oke banget tapi pastiin dulu ip kalian bukan blacklist atau barang curian oke. Jujur puas banget disini.
Thank you TUC
March 6, 2026
Unprompted review
Reply from Theunlockingcompany
We’re glad we could help get your phone unlocked so you could use it back home in Indonesia. It’s great to hear the process was quick and that our team was able to respond to your questions and guide you through everything. We appreciate your trust in us and are always here if you need help again in the future!
Reply from Theunlockingcompany
Thank you Otis, please do not hesitate to contact us if you need anything else
Scam wrong info on website you not…
Scam wrong info on website you not gonna get any refund or any unlock code weste of time
March 1, 2026
Unprompted review
Reply from Theunlockingcompany
****We are willing to check any unlock eligibility before any purchase is made: potential customers can email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI so we can review it in advance.****
Hello Jaspal, the phone came back as reported lost/stolen meaning you are in possession of stolen property.
When we processed your IMEI through the carrier system, it came back as Lost/Stolen (blacklisted). Devices with this status cannot be unlocked by any legitimate service provider, as they are restricted at the carrier and GSMA database level.
We do not control or assign blacklist status, that designation comes directly from the carrier on behalf of the rightful owner of the phone. If you believe this status is incorrect, you would need to contact the original carrier and be the account holder to resolve it.
We understand this is frustrating, but we cannot unlock devices that are reported lost or stolen under carrier policy. If eligibility conditions are met in the future and the blacklist is removed, we would be happy to reassess.
We always aim to provide clear information based on official carrier and manufacturer responses. If you would like to discuss further our refund policy as well as what you deem as incorrect information on our website please contact sales@theunlockingcompany.com
This company is fantastic
This company is fantastic. They kept their word. Didn't charge lots of money. They kept in constant contact with me.
February 26, 2026
Reply from Theunlockingcompany
Keeping our word, maintaining fair pricing, and staying in communication are core values for us. We truly appreciate your trust and support of our family-owned business.
Reply from Theunlockingcompany
We’re here anytime you need us again!
The only company the could actually…
The only company the could actually Unlock your phone!
February 25, 2026
Reply from Theunlockingcompany
Happy we could help, please let us know if you need anything else
Great customer service and unlock was…
Great customer service and unlock was fast.
February 20, 2026
Unprompted review
Reply from Theunlockingcompany
We’re glad to hear the unlock was fast and that you had a positive experience with our customer service. We truly appreciate your support!
They are all amazing!
The entire process took several months. My phone was a pain - but these folks stuck through it!! They kept on it until they finally got it unlocked. They were helpful, pleasant and all around amazing people!
I am pleased with the entire experience and would recommend them to anyone in need of having their phone unlocked!!
February 17, 2026
Reply from Theunlockingcompany
Thank you so much for your patience and for sticking with us! Some devices can definitely be more stubborn than others, and we truly appreciate customers like you who understand the process. We’re glad we were able to see it through and get your phone unlocked in the end.
Honest advice given
After being scammed by another company I hesitantly contacted The Unlocking Company for advice via email, and although they couldn't help with my situation, they gave me honest advice and didn't try to sell me something they knew wouldn't work. I appreciate their honesty and time, and if I'm in need of a phone unlocked in the future I will definitely contact them.
February 15, 2026
Unprompted review
Reply from Theunlockingcompany
We truly believe honesty comes first, even if that means telling someone we can’t help in a particular situation. We’re glad we could provide clear guidance and save you from another bad experience. If you ever need assistance in the future please do not hesitate to contact sales@theunlockingcompany.com
0 out of 3 devices unlocked
None of my devices were ever unlocked. I submitted the first device and waited the 72 hours as advertised. Initially they said it would take a little extra time, so i continued to wait. After about a week, i asked for an update and was told they couldn't unlock it. So i submitted a 2nd device. Same thing, after a week or so, no unlock. So i submitted a 3rd device and again, no unlock code.
Then i received the following message that the time frame is actually 20 business days (1 month) instead of 72 hours:
"While the average turnaround is about 72 hours, please allow an additional 5–20 business days as we work through additional solutions. During this time, we often put in extra effort and even cover some additional costs ourselves to push these through. That’s why we emphasize: you will hear from us the very minute your unlock is ready."
Ultimately they stopped responding the way the were responding initially. I'm not sure if this is a legitimate company or not, but they couldn't unlock any of the three devices i submitted to them.
Response Update: initially you were responding very quickly to my messages, but that only lasted a couple weeks. Eventually, the responses were delayed and very short.
I never received the unlock information for any of the devices and find it very strange that this information is now being provided to me in this public forum.
I submitted the initial request at the beginning of December 2025. After 4 or 5 weeks, i still hadn't received any unlock codes for the devices submitted and i noted that the responses i was receiving were delayed and very short.
December 4, 2025
Unprompted review
Reply from Theunlockingcompany
****We are willing to check any unlock eligibility before any purchase is made: potential customers can email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI so we can review it in advance.****
We’re sorry to read this and would like to clarify a few important points.
First, we did not stop responding. In fact, for the IMEI you requested to exchange on the order, we successfully provided an unlock on January 3rd, with the network code closing out the order. We also sent a follow-up email to confirm that the unlock worked and to see if you needed any further assistance. Since we did not receive a reply, we assumed everything was resolved. Below is that unlock
IMEI: 0160XXXXX074356
Network Code: 72192216
Regarding the other two devices, they encountered carrier-side restrictions that prevented immediate completion. Since the exchanged IMEI was completed and order closed out we stopped working on the other devices but we are happy to continue working on the remaining devices and can invoice upon successful completion if you would like to proceed.
We remain fully willing to resolve this directly. Please contact us at sales@theunlockingcompany.com so we can review everything with you and ensure this is handled properly. Unfortunately public forum seems to be the only way to respond as we have sent an email today with no response. Happy to provide screenshot of date it was sent with our communication attempts via email. We will await your response to sales@theunlockingcompany.com
This is absolutely the worst service
This is absolutely the worst service. I can’t believe it.
February 14, 2026
Unprompted review
Reply from Theunlockingcompany
Happy Valentines Day Bel! We’re sorry to hear you feel this way. That’s never the experience we aim to provide. If something went wrong or didn’t meet your expectations, we’d truly like the opportunity to review your order and make it right. Please contact us at sales@theunlockingcompany.com
with your order details so a senior team member can assist you directly.
****We are willing to check any unlock eligibility before any purchase is made: potential customers can email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI so we can review it in advance.****
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