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See what reviewers are saying

Rated 5 out of 5 stars

Ordered a replacement cyclone assembly for our 'old' Dyson. Arrived next day. Competitively priced and saved us the cost of a new vacuum! Had some difficulty fitting the new cyclone and wondered if... See more

Company replied

Rated 5 out of 5 stars

Can’t speak highly enough of The Vacuum Wizard! Took my Dyson V8 to them as it wasn’t picking up properly, Jason had a quick look and suggested a couple of things it could be but to leave the machine... See more

Rated 5 out of 5 stars

Does what all customers would want from a Vacuum Repair Centre. Repair carried out to my complete satisfaction.

Rated 5 out of 5 stars

Dyson hairdryer cable wasn't working. Repair turnaround was about ten days and excellent customer service. Much cheaper than Dyson who only offered a difficult return and tried to get me to spend £3... See more

Company details

  1. Vacuum Cleaner Repair Shop

Written by the company

Independent Dyson Hand Held Vacuum Specialists. Sales, Servicing, Spares and Repairs. We are based in Temple Cloud in South Bristol.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
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Rated 5 out of 5 stars

Thank you Justin (The Vacuum Wizard) for your excellent Service!

Isn't it great when the level of service you expect is exceeded, Justin couldn't have been more helpful from the initial phone call to the point of collection.
The quality of his work, communication and timing was faultless and at a very reasonable cost for replacing the trigger switch on our V12 Dyson, all I can add is "thank you" Justin, I'll be back the next time we need a repair or spares.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Took my Dyson hair dryer to Vacuum Wizard as it kept cutting out. They fixed the problem in a couple of days and it is now working perfectly. Highly recommended.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent hairdryer repair

Excellent service for repairing my Dyson hairdryer, which was constantly overheating and cutting out. After 5 years, it cut out every time, which was so frustrating. It was professionally cleaned, returned swiftly, and is now perfect. Thank you. I would definitely recommend.

March 28, 2025
Unprompted review
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Rated 1 out of 5 stars

BE WARNED

Yes I do realise it's my own fault for not reading the fine print, but the description page for this battery uses the words "GENUINE DYSON" 7 times. Yes seven!

Of course it's not, it's a Chinese copy. But really seven times? I can't be the first to have been deceived into foolishly buying one of their parts under these circumstances.

Although possibly legal, this is blatantly cynical, crafty word-play with only one deliberate and devious aim, and I'm embarrassed to admit it worked. Shame on them.

order ref as requested 38118

December 12, 2024
Unprompted review
The Vacuum Wizard logo

Reply from The Vacuum Wizard

Hi sorry to hear you are not happy with the product supplied. Sorry may I ask for your order number so I can look into this for you.

Rest assured we do not aim to deceive our customers and will look into this.

Regards
James

Rated 5 out of 5 stars

What a fabulous experience ordered a…

What a fabulous experience ordered a Dyson replacement battery yesterday arrived today cleaner working fine now thank you.

December 10, 2024
Unprompted review
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Reply from The Vacuum Wizard

Hi Jeanette many thanks for your 5 star review its really appreciated.

Hope you have a great Christmas

Regards
Justin and The Vacuum Wizard Team

Rated 5 out of 5 stars

Fantastic Customer Service

My wife's Dyson hair dryer had an intermittent electrical fault.
Rang the vacuum wizard, they were very helpful on the telephone, sent off the hair dryer, it was back within the week.
My wife is so pleased, so am I as I was about to buy a new one!

November 19, 2024
Unprompted review
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Rated 5 out of 5 stars

The Vacuum Wizards helped restore my…

The Vacuum Wizards helped restore my Dyson V10 to fully working condition and they replaced a faulty trigger.

These guys make it worth purchasing a Dyson as Dyson's repair service is awful!!

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Needed replacement parts for Dyson V6 - found items on VacWiz site at very competitive prices, supported by positive customer reviews, so went ahead. Delivered FOC via DPD on time as promised.
Great service hence recommended without hesitation. Very many thanks!

March 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Can’t speak highly enough of The Vacuum…

Can’t speak highly enough of The Vacuum Wizard! Took my Dyson V8 to them as it wasn’t picking up properly, Jason had a quick look and suggested a couple of things it could be but to leave the machine with him and he would investigate further. The following day he rang with his diagnosis and talked through prices for the repair. We agreed on what needed to be done and the machine was ready for collection the following day. Such fantastic service, all done with a smile, so much better than the Dyson Help Desk. Would definitely recommend these Wizards.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Dyson hairdryer cable wasn't working

Dyson hairdryer cable wasn't working. Repair turnaround was about ten days and excellent customer service. Much cheaper than Dyson who only offered a difficult return and tried to get me to spend £320 on a new one. Thank you

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Dyson V11 Absolute Died

My Dyson motor died looking for new parts found The Vacuum Wizard, excellent customer service and delivery. All parts available and reasonable priced. Now have a new Dyson. If I require any more parts would definately use The Vacuum Wizard. Many Thanks

March 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Original parts at great prices. Excellent Service!

This has to be one of the easiest transactions I’ve ever made.

The website made it simple to find my Dyson spare part, and for clarity it’s an original part. On Dyson it was £50 more expensive than on Vacuum Wizard. With free next day delivery it was a bit of a win win.

The spare part arrived well packed, the next day as advertised.

This is how it should be, excellent service and price. If you need any spare parts or help check these guys out.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Justin completed the work before Christmas.

I rang a few days before Christmas and Justin listened carefully to my problem and suggested I bought my stick Dyson to the workshop. He switched the machine on and thought that the motor needed checking. Later he rang to explain what could be done and I agreed to a new motor being put in. Within a few days the vacuum was ready for collection. It had been thoroughly checked and cleaned. I now have it home before Christmas and can clean before family arrive. The cost was reasonable and far cheaper than buying a new machine. The work was done so quickly. The Dyson Wizard is highly recommended .

December 19, 2023
Unprompted review

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