Thevapecity Reviews 

Hafiz shah,from,Thevapecity.co.uk.
A very rude condescending and arrogant man,from this company.
I have been buying items very regularly for years,no problem,
Then received faulty vape battery, i contacted by email was told by HAFIZ SHAH to send back for a replacement, i did that received 2nd faulty not working battery?
Received a refund,
Then was told when I enquired as to refund request for postage of faulty item,that they would refund me on my next order, i put in a new order immediately, no discount or postage refund,as promised?now 3 emails later I am still awaiting my postage refund?
And Hafiz has been quite blunt/ rude, in his response,really bad customer service from him,
Arrogant.

Very dissapointed and still waiting for postage refund??

Absolutely USELESS customer service! It's NON-EXISTENT!!
Don't bother using this store!!
They send the incorrect stuff. Then completey ignore you, when you try to contact them about it. And you also ripped off by them charging you for something that you did not order and don't want!!
And it's IMPOSSIBLE to get in touch with them as they IGNORE EVERY EMAIL ! Also IGNORE every website contact form ! And the phone numbers, well one is cut off and the other is ALWAYS switched off?!?
Absolutely terrible.
DO NOT USE!!

been chasing for months for a £30 delivery that never arrived. Absolutely ZERO response from trying to chase them up via email, chat on website, facebook, phone. Their website looks like they are still taking orders. Terrible.

Poor customer service. Probably one of the most useless company's I have ever dealt with. They refuse to respond to emails so I have been forced to contact my bank to reverse the charge. All they had to do is refund my carriage as I paid £8 for a guaranteed next day delivery, I ordered it at 5am Monday morning and didn't get it till 3 days later. Now they've lost the money for the whole order lol dummies. Avoid these cowboys at all costs its not worth your time.

If I could give no stars that would be too many. Quick to take your money but if there is a problem forget it. Vape stopped working after a few weeks, sent email requesting next step and replacement. After a week...nothing!! no communications at all, rang 20 times cut off every time. Sent another two emails and yes you've guessed it completely ignored. Avoid this company complete scammers!!! Better places to spend your hard earned cash with.

been nearly a month and order not arrived. online chat is always offline, no reply to messages left there, phone is never answered, trying to get a refund for nearly £30 worth of vape coils

Can't give zero so ... 23/02 order placed waited days no item,Royal mail tracking advised delivery 03/03 never arrived, Sent 3 emails all ignored rang twice still ignored! I've put in a claim on my credit card now ,So if its customer service your after go elsewhere, DONT WASTE YOUR MONEY

A terrible online vape shop. I got part of my order and emailed them to say that part was missing.. not even as much as a email back... Use a good online shop lie ecigone or legion of capers .. absolute cowboys 😠

Terrible 'company' - do not use.

Wrong product sent. Didn't reply to emails. Not getting my money back. Avoid at all costs. They don't care about customers once they have their money.

There are plenty of other trustworthy and professional companies out there to use instead. This isn't one of them.

Absolutely terrible service. Ordered over £25 worth of vape products, via next day delivery, it has now been 5 days since ordering and products still not here. Have emailed them 4 times, only one reply, tried blaming Royal Mail strikes, my husband is a postman and stated to them there has been no strikes since before Christmas so there was no need for delays in the next day delivery, in which they have not responded. Have tried calling their number over 6 times since Saturday, no answers whatsoever. When I finally get a response we will be requesting a refund.

Wrong item delivered and they told me to return it so they could send out correct item. After about 15 emails back and forth they claimed they had never received the returned item and stopped replying to further emails. Steer clear of thevapecity

Item came next day, everything was great besides one item was not in stock but a refund is still pending…11/10/2022

Placed order was to be 3-5 days delivery been waiting 4 days received no tracking details so contacted seller to be told they’re now off until after 5 June which was never stated placing order which means 3-5 days turns into 10 days have requested refund with no reply