I can not give this shop a higher recommendation! They are so welcoming and friendly. I knew nothing about vaping but wanted to give up smoking...and with their help I have. I've occasionally fou... See more
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See what reviewers are saying
I had no idea about using a vape and called this company in complete ignorance. Being a heavy smoker this is a new venture for me. I was given the most helpful advice with what device to choose, ho... See more
Excellent, I had a problem with a vape kit that I had purchased through them, I returned to them and they where happy to help solve my problem, always have been helpful and knowledgeable, superb... See more
Hi everyone, I ordered an xl pod and I was confused as to why I had to track my order through an app called “Shop” so I was worried my item wouldn’t arrive after 4 days I emailed and it came after I e... See more
Company details
Written by the company
E-Cigarette and Juice supplier.
Contact info
Unit 24, Glanvilles Mill, PL21 9PS, Ivybridge, United Kingdom
- 07446465406
- info@thevapeloungeuk.com
- thevapeloungeuk.com
Thank you for a fast delivery 🚚 highly…
Thank you for a fast delivery 🚚 highly recommended
August 6, 2025
Great service.
Great service.
Excellent product and really quick delivery. Would definately recomend.
July 14, 2025
Sloppy stock control wastes my time and hangs up my money.
I ordered an item and paid for it. Soon after I received emails that the item was not in stock and that I would be refunded within 10 days. No apology though. There is no excuse for poor stock-level control these days. And why do I have to wait "up to 10 days" for a refund when it took them just a moment to take my money? Then to cap it all, they ask for an appraisal. Well, here's your appraisal!
May 18, 2024
Ordered No Frills caramel and vanilla…
Ordered No Frills caramel and vanilla flavour vape juice. Order arrived a couple of days later. Not tried as yet.
March 7, 2024
Just an easy straightforward order
Just an easy straightforward order, delivered on time, no fuss...Will order again...
June 28, 2023
I never received my order
April 13, 2023
Reply from Thevapeloungeuk
Hi Alex
Your parcel was sent out via 1st class delivery with Royal Mail, unfortunately sometimes items do go missing, which is why we asked you to log this with Royal Mail, you did not confirm with us that you have logged a complaint with RM, however as a gesture of goodwill we have refunded for the items. I am not sure what else I could do for you, this certainly did not deserve a 1 star review.
Have a good day.
Scott.
Excellent, knowledgable
Excellent, I had a problem with a vape kit that I had purchased through them, I returned to them and they where happy to help solve my problem, always have been helpful and knowledgeable, superb customer service, and friendly to boot.
Great range of items
Thank you for your support and help
James cattell
April 7, 2023
Unprompted review
I had no idea about using a vape and…
I had no idea about using a vape and called this company in complete ignorance. Being a heavy smoker this is a new venture for me. I was given the most helpful advice with what device to choose, how to use it, how to order it etc. It arrived yesterday and, although I haven't started using it, it came with the wonderfully handwritten instructions from the sender. I will follow them very soon. Just so grateful for all the help I was given.
Alice
March 20, 2023
Brandon Hubbard
Hi everyone, I ordered an xl pod and I was confused as to why I had to track my order through an app called “Shop” so I was worried my item wouldn’t arrive after 4 days I emailed and it came after I emailed 🤦🏼♂️, so I sent one back to let the guys know I received it! They contacted me back not long after. GREAT customer service and will be recommending. It’s hard to get items these guys sell (xl pods, tanks etc) and it does in fact arrive at your door. Thank you vape lounge.
March 18, 2023
Unprompted review
Coils
Once ordered, they were sent out the next working day. Arrived 2 days later, great service
March 15, 2023
I ordered something
I ordered something, then they refunded me the cost (minus the postage)
I asked why and they said they didn’t have it stock, why is it on the website?
So I’m 3 quid down…
February 5, 2023
Reply from Thevapeloungeuk
Hi Ric
As I mentioned in reply to your email I apologised for the item not being in stock, unfortunately this happens from time to time. I also apologised for the mistake with the refund, and I will address it as soon as possible, due to me being away for a few days I don't have access to the system. Again I am sorry that you might have to be patient and bear with us to sort your £3 out, it will be repaid, I am not in business to steal money from people.
Regards
An annoyed hard working shop keeper trying his best. 😊
Chubbi Chodez Disposable
Great price, excellent dispate and receipt times. Will definitely be using again
January 9, 2023
Great Service!
Easy to use website
Good communication via email
Reasonable postage costs
Thanks for great service!
September 29, 2022
Alway a great service and happy to help…
Alway a great service and happy to help advise. Thank you
September 21, 2022
Great service
August 22, 2022
Faulty products and when contacting…
Faulty products and when contacting them they say there is nothing they can do. Dont waste your money! Pod leaks! Very bad/slow customer service!
August 17, 2022
Unprompted review
Reply from Thevapeloungeuk
Hi Clyde
Could you give me some details about this please? You can email me at info@thevapeloungeuk.com
Regards
Scott.
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