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See what reviewers are saying

Rated 1 out of 5 stars

Several orders in the past 2 years received in a timely manner. My recent order has been delayed 12 days after notification of delivery date via UPS. 5 attempts to communicate with customer service v... See more

Rated 5 out of 5 stars

I've been purchasing juice/kits from The Vape Mall for years. I've never had an issue with any of their products. The Vape Mall has always been very reliable, and their customer service is impeccable.... See more

Rated 1 out of 5 stars

Supply customers with their orders!! I ordered on the 18th November from this company!! 137 pound they ripped me off for no communication no nothing!! After countless emails I've sent no response what... See more

Rated 1 out of 5 stars

Order from this company on 20th August. Items ment to arrive within 2-4 working days. A week later I was told delivery would be the following week due to delivery issues. Email for delivery confirmat... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Information provided by various external sources

The Vape Mall, your source for USA made premium E-Liquid and vaping supplies with-out having to pay a premium price. We sell authentic Aspire, Innokin and Kanger.


Contact info

2.0

Poor

TrustScore 2 out of 5

52 reviews

5-star
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Rated 1 out of 5 stars

HORRIBLE

So I only smoke freebase juice. The shipping was fast, but the vape malls site didn’t specify whether or not the vape juice was salt nic. Anything under 25 mg is freebase, but not for the vape mall. I ordered one mg of skittles and it said on the bottle it was salt nic. I also input my email wrong when I ordered it. After the order was complete, it said I should receive an email which I didn’t. After 3 days of calling and calling and emailing, they finally responded and gave me my tracking info and were very passive aggressive. I would not recommend this company at all. Go to Vapor vapes.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service!

Have been ordering from VapeMall for a few years now. I love the guava juice! Please never discontinue! Fast, fast, fast delivery. I ordered a vape kit 2 days ago and it was delivered today...From MO to TN...great service Thanks!

January 26, 2023
Unprompted review
Rated 5 out of 5 stars

Good vape store!

I was scared of trying a vape store online as some can be sketchy. But I have had two orders with them and everything was fine - quick shipping even if I didn't pay for the express one, the order was here in maybe 3 days.
I still use disposable cards when purchasing through smaller websites, as some people had issues with similar stores (not sure if with vape mall at all). But so far so good.

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

I experienced Myle Vape for the first…

I experienced Myle Vape for the first time and it tastes great he doesn't leave a bad odor in my house or my clothes and it doesn't have a strong pull to it will you feel like you're choking to death. It's actually a great smoke and the price is reasonable great job guys. Ms King

March 22, 2022
Unprompted review
Rated 1 out of 5 stars

Worst place

I ordered strawberry ice it taste like spearmint no strawberry flavor so I wrote them this is what they wrote this back: Hello Paula,

We do apologize that you did not enjoy your flavors. I do see that your package was delivered on the 21st. This is not normally enough time for your bottles to steep to allow that flavor to come out. With our e juices being made when ordered per your specifications, it can require extra time for steeping for those flavors to be more flavorful. Instructions on how to steep I have included here:

What is steeping and Airing out eJuice?
Steeping is similar to ageing. Often times a liquid needs to steep or age in order for the flavor to blend fully with ingredients. We recommend steeping our liquids for 7-10 days in a dark, room temperature environment such as a drawer or closet, shaking thoroughly every two days. Some of our liquids such as tobacco and coffees may need additional steep time. Some eLiquids require little to no steeping. Airing out the ejuice is taking the cap and/or tip off and letting it breathe a little. The breathing helps the flavor mature and any additives in the flavoring evaporate. 

We hope that this helps and brings the flavors out in the bottle for you!

Why should I have to store it for 7 days it's a joke

August 24, 2021
Unprompted review
Rated 1 out of 5 stars

Nasty ejuice, horrible shipping details, and deplorable customer service

Their ejuice destroys my coils like burning rubber, and it tastes about the same.

The people that run the company are too stupid and incompetent to post on their website what states they cannot ship to. Instead, the customer is forced to find out after already placing their order. It would be so easy to just add a disclaimer on their product pages, or even just add it to their shipping info, but they're too dumb and lazy to do even that.

Their customer service is legitimately the worst I've ever dealt with. Not only did they blame the shipping thing on me, but they insulted me while doing it. This company hires the least intelligent customer service reps and website editors. Just trash people who should never be allowed to deal with customers.

I feel relieved to never have to deal with these pieces of garbage ever again.

August 15, 2021
Unprompted review
Rated 1 out of 5 stars

Shipping Time is Horrible

Juice is okay, but shipping times are horrible. My last two orders took 7-14 days to arrive even though I paid for express 2-4 day shipping. Moving on to someone that ships timely.

November 23, 2020
Unprompted review
Rated 5 out of 5 stars

I love The Vape Mall

I love The Vape Mall. You are able to basically 'build' your own ejuice/nic salts how you want it. Don't forget to steep your juice! Great prices, fair shipping price, and fast shipping. For me, I always get my package a day earlier than they say to expect it. Go on and give them a try and you should be quite happy!

June 28, 2019
Unprompted review

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