I have been using this very professional courteous service for many years now. This vault is run very efficiently and I am always met by very friendly staff whenever I visit. If you have precious or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an excellent experience with Reading Vaults. Their service truly stands out, especially when it comes to security. The facility is equipped with what I believe is one of the best and most ad... See more
Company replied
Alex provided an exemplary service from the initial telephone enquiry to the completion of signing up. All questions were clearly answered and I was very impressed with the facilities and satisfied I... See more
Company replied
Both James and Mark were very professional, very courteous in assisting me to secure a safety deposit box for my items. The information and process was clear to follow, today and for any future visit... See more
Company replied
Company details
Written by the company
The Vaults Group is the largest provider of Safe Deposit Boxes in the UK, Spain and Ireland. The group now consists of fifteen Safe Deposit Box facilities located in Dublin, West Dublin, Cork, Belfast, Glasgow, Newcastle, Liverpool, Nottingham, Edinburgh, Manchester (Oldham), Bristol, Southampton, Reading, Barcelona & Madrid. The business adopts the latest cutting-edge biometric security systems to ensure your valuables are secure at all times. Complimentary insurance is available to all new Safe Deposit Box customers. Our facilities have discrete privacy rooms. Employees are security vetted to BS7858 standards. We are regulated by the Financial Conduct Authority. In addition, we buy and sell physical Gold & Silver Bullion at all our facilities. We plan on expanding further in the UK, Ireland and Spain in 2026.
Written by the company
Follow our socials & download our app
Click below!
Contact info
United Kingdom
- info@thevaultsgroup.com
- thevaultsgroup.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!👌
January 24, 2026
Reply from The Vaults Group
Thank you, Darren, for your 5-star review.
We appreciate you taking the time to do this and are pleased that you rate our service as 'Great! We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your kind review, Shahzad.
We are thrilled that you rate our service as 'brilliant. We appreciate this and look forward to seeing you again.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review.
We are pleased that our staff are friendly and efficient. This is great to hear! We look forward to seeing you again.
Many thanks,
The Vaults Group.
I get all my information in emails and…
I get all my information in emails and the easy access to my box.My box is at very comfortable position and I don’t have to strain my back (I have very severe backache due to an injury).The courtesy and the warmth of the staff and people around make my experience very comfortable.
January 22, 2026
Reply from The Vaults Group
Thank you for your kind, feedback, Saima.
We are pleased that you are happy with the service you receive and your box position is just right for your needs. If you were to ever need any help, just ask a member of staff and they would be happy to provide this.
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your kind, 5-star review, Steven.
We are pleased that the staff are friendly and helpful. This is great to hear!
We appreciate your positive feedback and look forward to seeing you soon.
Kind regards,
The Vaults group.
Misty & Reece at Nottingham really…
Misty & Reece at Nottingham really helpful and patient, enquired about Silver and ended up buying Gold! Thanks for your service
January 23, 2026
Reply from The Vaults Group
This is a great review. Thank you, Liam.
We are thrilled that Misty & Reece were helpful and patient whilst you enquired about bullion. We are pleased that you were happy with your purchase, and look forward to seeing you again.
Kind regards,
The Vaults Group.
Fast and easy to renew and super…
Fast and easy to renew and super friendly and efficient!
January 20, 2026
Reply from The Vaults Group
Thank you for your 5-star review, Helen.
We are pleased that you are happy with the service we provide, and the staff are friendly and efficient. This is great to hear.
We look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Smooth process
Really helpful staff who made my first time access quite easy and smooth
January 12, 2026
Reply from The Vaults Group
Thank you for your 5-star review, Shweta.
We appreciate your positive feedback, and we are pleased that our staff are helpful and made your experience easy and smooth.
Kind regards,
The Vaults Group.
I Was very impressed with the set up
Was very impressed with the set up , as an industry security expert for 44 years i could tell the security of this site was excellent , the staff where polite and professional and it all felt like a good experience .
January 12, 2026
Reply from The Vaults Group
This is a fantastic review. Thank you, Colin.
We are delighted to hear that you, as a security expert, are very impressed with our high-spec security. This is paramount to the service we provide and our utmost priority.
We are thrilled the staff were polite, professional and that your experience was good.
We look forward to seeing you soon.
Many thanks,
The Vaults Group.
Perfect services and support.
Perfect service and support. I'm satisfied and recommend this company.
August 28, 2025
Reply from The Vaults Group
This is a brilliant review. Thank you, Ilona.
We are delighted that the service you receive has been perfect, and you feel supported by our staff. This is great to hear!
We appreciate your kind feedback. We hope to see you again soon.
Many thanks,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review, Ashi.
We appreciate your positive feedback, and hope to see you again soon.
Kind regards,
The Vaults Group.
excellent service
January 8, 2026
Reply from The Vaults Group
Thank you for your 5-star rating, Mr Mallick.
We are thrilled with your positive feedback, and look forward to seeing you again soon.
Many thanks,
The Vaults Group.
Find that the staff are very helpful …
Find that the staff are very helpful have no problem what so ever
December 27, 2025
Reply from The Vaults Group
Thank you for your kind, 5-star review, Mr & Mrs T Scott.
We are thrilled that you are happy with our customer service and staff, and had no issues. This is great!
Kind regards,
The Vaults Group.
Reply from The Vaults Group
Thank you for your 5-star review.
We appreciate your positive feedback, and we hope to see you again soon.
Best wishes,
The Vaults Group.
Nice and easy process when opening a…
Nice and easy process when opening a box , fill in like 7 details, get a photo, scan eyes, pick a box !
The lady then showed the process of going through the few doors aswell. Nothing better than a straight forward signing up !
Thanks
December 30, 2025
Reply from The Vaults Group
This is a great review. Thank you, Craig.
We are pleased that the process of signing up to open an account with us was straight forward and easy. We are glad that you were happy with this and we look forward to seeing you again soon.
Kind regards,
The Vaults Group.
Staff great help with explaining…
Staff great help with explaining services give them a pay rise
December 29, 2025
Reply from The Vaults Group
Thank you for your 5-star review.
We are thrilled that you are happy with our staff and their explanations of our service. They will be delighted with this feedback, and we look forward to seeing you soon.
Kind regards,
The Vaults Group
Excellent service above and beyond by…
Excellent service above and beyond by misty
Highly recommend
December 29, 2025
Reply from The Vaults Group
This is a great review, Thank you.
We are thrilled you received excellent service from Misty. She will be delighted with this feedback. We look forward to seeing you soon.
Kind regards,
The Vaults Group
Reply from The Vaults Group
Thank you, for your 5-star review.
We appreciate your feedback.
Best wishes,
The Vaults Group
Excellent service
Excellent service
Very happy the way staff deals with customers
Always available appointments are the best part
December 29, 2025
Reply from The Vaults Group
Thank you for your 5-star rating.
We appreciate this great feedback and are delighted you received excellent service. We look forward to seeing you again soon.
Best wishes,
The Vaults Group
Misty at Nottingham was great
Misty at Nottingham was great, very friendly and efficient. Would definitely use them again.
December 29, 2025
Unprompted review
Reply from The Vaults Group
This is a great review. Thank you, Linda.
We are delighted that Misty was very friendly and efficient. She will be thrilled with your kind review.
Many thanks,
The Vaults Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.