Veeno Reviews 

129
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We had an amazing time at Veeno Wine Bar in Chester, enjoying a perfect view of The Duke of Westminster’s wedding at Chester Cathedral. The bar offers an unbeatable spot to admire the cathedral's fron... See more

Company replied

Rated 5 out of 5 stars

My son gifted me a wine tasting experience voucher for Christmas. When I attempted to book, I received a rather abrupt response stating that vouchers aren't valid for Saturday nights and that we shoul... See more

Company replied

Rated 5 out of 5 stars

We had a voucher for the Taste of Sicily experience at Veeno Edinburgh (Rose Street). We absolutely loved it! Staff could not have been more friendly or helpful. The sharing platter and matching wines... See more

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Rated 1 out of 5 stars

Was bought a voucher for Christmas by my son for a wine tasting experience. On trying to book have been told (fairly curtly) that they don’t allow vouchers on a Saturday night and we should have read... See more

Company replied

Company details

  1. Wine Bar
  2. Alcohol Store
  3. Cold Cut Store
  4. Italian Restaurant
  5. Wine Store

Written by the company

We are authentic Italian wine bars boasting quality wines and tempting Italian food, across the UK. Veeno was born in 2013 with two friends who shared a love for Italian Aperitivo, the ritual of drinking, nibbling and relaxing after work. A daily occasion to share moments of happiness with friends and family. Our wines come from Caruso & Minini, our family vineyard in Sicily where Great-Grandfather Francesco planted the first vines in the XIX century. We also carry other wines from Italy's regions. We cater for food experiences as well, bringing quality products to your door, pairings meats and cheeses with your wines. All these products are available online and from our family to yours, we hope you enjoy our authentic Italian experience.


Contact info

4.0

Great

TrustScore 4 out of 5

129 reviews

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4.0

All reviews

(129)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Outstanding value

Outstanding value, products and service. All I’d say is that it’s not easy - or I haven’t found it easy - to negotiate the website for what I’ve wanted.

March 8, 2021
Veeno logo

Reply from Veeno

Ciao Fionna,

Thank you for your feedback and we take your comment on board.
We try to make our website easy to navigate as we do have a lot of products and experiences, hopefully you'll reorder again! :)

Kind regards,

VEENO

Rated 5 out of 5 stars

Fantastic!

Veeno were easy to use with great customer service. Very good value for money - generous portions of ham and cheese alongside the wine. Everything was really tasty, we’ve already recommended them to some family and friends!

March 8, 2021
Rated 5 out of 5 stars

Gorgeous!

Gorgeous wines and the wine tasting kit was just amazing! So fresh and just like being in our favourite Veeno! Delivered promptly and safely, just perfect! Can’t wait to order again.

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Great value and service

Enjoyed the wines, very good value at the top end of the range. No complaints on service and delivery came ahead of time. Will be ordering again.

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Second time of ordering the Wine…

Second time of ordering the Wine Tasting. Great value and something different to do during lockdown. Ordered for a specific date for a birthday treat and arrived as expected. Can’t wait to visit my local Veeno once we get out of lockdown

February 25, 2021
Rated 5 out of 5 stars

Virtual Wine Tasting

Great Wine Tasting done virtually! Really enjoyed the informal approach given and mostly Wines which tasted amazing. Would recommend 100% for working socials, birthday present...or just to enjoy an amazing experience.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Interesting and tasty

We chose a Veeno wine tasting for a Valentines treat. We were delighted with it - interesting wines with a good description and plenty of very tasty cheese, meats and snacks to make an accompanying meal (we added our own fresh bread)

February 18, 2021
Rated 5 out of 5 stars

From store to door in times of lockdown.

Having been unable to use a wine tasting experience purchased as a gift due to lockdown restrictions, the fabulous people at Veeno converted it to a wine purchase from their excellent online store, kindly waived the small shortfall, and delivered promptly for free. Having enjoyed sampling the wines at Veeno in the past I am sure they will be as good as the service from this excellent company. I recommend anyone missing out on their favourite tipple to get online and order and support a great business at the same time

January 26, 2021
Unprompted review
Rated 1 out of 5 stars

what a disappointment booked and paid…

what a disappointment booked and paid for Wine tasting experience with Veeno Bars, not an easy process however after too much time wasted on line, phone and email I got a delivery date Dec 5th the delivery did not arrive, I was able to contact the Seller who advise they do not deliver on the weekend nor did they offer any apologies. I then received an email the next working day putting the blame on delivery company (parcel force). I was told (not offered) a refund via the booking agent will be coming (will wait and see) Very disappointing experience overall and I will advise potential customers to be aware before spending their money with Veenobars directly or via 3rd party.
It was supposed to be a birthday treat for my wife in place of a trip to Italy which we had to cancel due to Covid-19.

December 7, 2020
Unprompted review
Veeno logo

Reply from Veeno

Dear Erez,

We are very sorry about your experience, there were several problems that cumulated which unfortunately led to your order missing the delivery date and we take full responsibility.
We did proceed with a refund to you and we hope you'll try directly our service next time, not through a third party. Rest assured, we prime ourselves in giving best service but in this exceptional instance, we failed and we sincerely apologise.

Keep safe,

VEENO


Rated 5 out of 5 stars

Veeno - Great customer service

Great customer service. Had a voucher for wine tasting, Veeno extended the expiry date twice for me because of the covid situation. Phone calls from very helpful staff to discuss. They offered wine to the value of the voucher if I preferred - did this, wasn't charged for postage. Expected wine this week, not arrived, just had a phone call from Veeno Manchester - wine broken in transit, many apologies sending out another shipment. In these days where everything seems that little bit more of a hurdle, Veeno have been absolutely fantastic. They've called and emailed to keep me informed. Well done Veeno - their wines, food and tasting experience are fab too.

October 2, 2020
Unprompted review

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