thevolte.com Reviews 

Never using this website again. My dress arrived late at the fault of AusPost for sending it to the wrong depot. I immediately let Volte know and they kept saying I will get a refund. After almost a month I realised I was talking to AI which had not actioned my request. I still have not received my refund.

I cannot adequately express how appalling my experience with The Volte has been. What should have been a straightforward sale of a rare designer dress has turned into a four-month ordeal involving a missing $1,300 dress, no payment, an astonishing lack of accountability, consistently inadequate communication and complete disregard for the financial consequences of their mishandling of this transaction.

I have now had three separate enquiries from people interested in purchasing this rare designer dress, all of which I have been unable to pursue because The Volte has failed to return my property or provide payment. This is not simply a matter of an outstanding $1,300 transaction. Their handling of the situation has actively prevented me from pursuing other genuine opportunities to sell my dress.

What makes the experience even more infuriating is the lack of communication. My correspondence is being ignored by members of their team, and there appears to be absolutely no internal coordination or accountability. I have repeatedly had to chase updates and explain the same situation, with no apparent ownership of the issue or meaningful attempt to resolve it.

Here is the timeline of my experience:

June 2026 – The original transaction
I arranged to sell my rare designer dress, valued at $1,300, through The Volte. I followed their instructions and sent the dress to the buyer in good faith, trusting that a platform specialising in expensive designer clothing would have appropriate protections and procedures to ensure a secure transaction.

Had I known that sending my dress through The Volte could leave me without either my property or payment for months, I would never have proceeded.

July 2026 – No dress, no payment and no meaningful resolution

Despite complying with The Volte's instructions, I had received no payment.

Rather than taking responsibility for resolving the transaction, I was left to pursue the matter myself. At this point, The Volte had effectively left me in a position where I had neither my valuable property nor the proceeds from its sale.

16 August 2026 – Almost two months without resolution

I formally requested either the immediate payment of my outstanding $1,300 or the return of my dress. I also requested written confirmation of the steps being taken to recover my money or property and a firm timeframe for resolution within five business days.

Despite the seriousness of the situation, I continued to experience delays and inadequate communication.

3 September 2026 – The Volte proposes a seven-month payment arrangement

More than two months after the original transaction, I received correspondence from Jeff at The Volte advising that the buyer, had proposed paying the outstanding $1,300 in instalments of $200 per month due to his personal financial circumstances.

I was genuinely astonished that this was being presented as a reasonable solution.

I had not agreed to provide a stranger with an interest-free loan. I had not agreed to sell my dress on a seven-month payment plan. I had not agreed to assume the financial risk of a buyer's personal circumstances.
I had sold my dress through The Volte, following their instructions, precisely because I expected the platform to offer a degree of security and professionalism.
The suggestion that I should wait approximately another seven months to receive payment, assuming the buyer actually honoured the arrangement, was completely unacceptable.
I rejected the proposal and again demanded that The Volte pay the $1,300 within five business days. Any subsequent arrangement between The Volte and the buyer should be their responsibility, not mine.

October 2026 – Four months later, the situation remains unresolved
As at 19 October, more than four months after this ordeal began, I am still dealing with the consequences of The Volte's failure to resolve the transaction.
During this period, I have received three separate enquiries from prospective buyers interested in purchasing my rare designer dress.
These were three opportunities to sell an item for which there is a limited market and genuine interest. I have been unable to proceed with any of them because my dress remains out of my possession.
The Volte's continued failure to resolve this matter has therefore not only deprived me of the original sale proceeds but has also interfered with my ability to recover the situation by selling the dress elsewhere.

Terrible experience. Do not shop here. My return date was a Sunday and given Australia Post isnt open on a sunday, i returned it 8:22am Monday. They are chasing me for a late fee!!! Absolute joke!!!!

Extremely disappointing experience with Volte. I ordered a dress more than two weeks before my event specifically to make sure I had enough time to receive it, yet the dress still did not arrive in time.

What made the situation even more frustrating was the lack of helpful support from Volte when I reached out. I expected them to take the situation seriously and help resolve the issue, especially considering I had ordered well in advance, but unfortunately I did not feel supported or given a satisfactory solution.

I was left without the dress I had planned for my event, despite ordering more than two weeks beforehand. This was incredibly stressful and disappointing, and based on my experience, I would not recommend relying on Volte when you have an important event coming up.

I booked my dress 2 months ago only to receive an email 3 days before my event that it was unavailable. I also only received this email because I reached out first asking if the dress had been shipped. Left with no dress and no remedy I now have to scramble to find a dress which I was meant to have rented from The Volte. This is shocking and i will never hire from The Volte ever again.

The dress was falsely advertised, with photos of a much more expensive dress used on the website. Once it arrived I could tell something was wrong because the dress was crumpled, smelled of perfume, had makeup stains around the neck and just appeared to be different from the advertisement. I figured out it was the wrong dress and sent it back the next day, but the lender and the help team didn’t seem to care much and I’m still waiting on my refund

My dress was ruined and when I complained about it (after paying for additional insurance) I was asked for the most ridiculous evidence - like I was in the wrong not the person who rented my dress.

Terrible customer service.

I earn $500 a month on The Volte. The team is always helpful especially since I became a super lender. I rent too and have always had a great service.

I hired a dress onto the volte which was successfully hired many times with no issues. My last hire was from a person who completely ruined the dress. I started the formal complaint and review process, sent evidence and never heard back in regards to compensation for the damage to the dress the hirer made. Absolutely disappointing. I would not recommend this platform to anyone.

Love The Volte! I’ve always had such a fantastic experience hiring through the platform. The support team is incredibly helpful and always quick to respond whenever I’ve needed assistance.

I also lend out multiple dresses on the site, and it has been a great experience from that side as well. The platform works really well for both hirers and lenders. If you’re a lender looking for a place to list your dresses, I would definitely recommend The Volte.

Booked a dress well in advance for a Year 12 formal, with delivery scheduled just days before the event. The day before it was due to arrive, The Volte cancelled the order, claiming the dress had a stain and wouldn’t be ready in time.

This left no realistic opportunity to find a replacement, causing enormous stress right before a major milestone event. Quality control issues like this should be caught weeks earlier, not at the last possible moment.

A refund is the bare minimum and does not make up for cancelling at such a critical time. A discount voucher for future use is meaningless when the service has completely broken trust.

This experience was utterly unacceptable. I would never recommend The Volte, especially for time-critical events like formals or weddings. If you’re reading this review, check the others — the same poor service is reflected there as well.

I booked a dress in early December for my formal on 31 January. Volte accepted the hire within days. The day before the dress was due to arrive, Volte emailed me and cancelled the hire with no warning and no real explanation.
This left me with zero time to find another dress. I had to rush out and spend 600 dollars on a new dress the day before my formal. The stress and panic this caused was unreal.
This business shows no care for customers or important events. Accepting bookings and cancelling them at the last minute is careless and unprofessional. Do not trust Volte if you need a dress for a special occasion. They will drop you without notice and leave you stranded.

DO NOT buy their vouchers. The website was already glitchy with errors, every time you use the voucher you need to email them again to ask for a new code. A complete waste of time and money.

I've been a lender on The Volte for several months & think anyone using it for borrowing or lending deserves transparency.
I pointed out that the 'shipping' fee they advisertise to customers doesn't cover express shipping outside of any city in Australia. I also pointed out that the advice to use express shipping isn't given on order confirmations only noted in their lender handbook which you won't know about unless you go looking for it.

I was given direct advice from their support staff to simply hike my fees, overcharge for hire costs under the guise its a hire fee the client is paying, while actually absorbing costs for shipping?
That isn't only ethically wrong to not provide customers with a clear idea on what they are paying for, but also doens't align with the legal requirments of ACL. You can't tell a customer their paying $14.95 in shipping, then take $20+ from the booking & advise lenders to abdorb shipping costs.

I asked was it an option to provide correct shipping costs to The Volte so my ads were honest to our borrowers, and was told thats not an option.
They insist on lying that shipping is only $14.95 to always appeal to clients.

For my exmaple, I asked for $100 hire fee to be paid, they charged the customer $136, after booking fees I was left with $83, after paying express shipping to & from the customer I am left with $27. Thats $27 for a $500+ designer dress, that was off my shelf for 3 weeks while it was being used unable to be booked by others. They want me to tell the client the hire would be $200+, without explaining $60 of that is express shipping cost ALONE.

Its such a shame as the idea of promoting sustainable fashion, supporrting women to have their own side hustles/income is awesome.
Whats not so awesome is blatantly robbing the lenders, lying to the borrower & expecting the lenders to also be okay with lying to customers on your behalf. I'm totally fine to pay for express shipping, what I'm not okay with is being told to lie to my clientel & over charge them in hire fees becasue The Volte thinks its better business to not be honest on shipping costs so it seems like a bargain on the surface.

No star!!! Item came too late!

I have a had a terrible experience, I booked my dress months ago for my year 12 formal and less than a week out my hire cancelled on me. I then went with a “super lender” with 5 star reviews and they have cancelled on me four days out. It caused so much stress and I would not recommend. If someone asks for advice I will not be directing them to this company.

There is a reason they don’t have google reviews!!! Terrible service, we booked a formal dress months in advance, it was cancelled a week before formal with no communication from hirer. The only positive was that we got the refund! Do not use this dress hire company.

Very dodgy website and some of their lenders. No proper sizing on their website ordered a dress and wasn’t accurately described. I didn’t wear it and went return but they didn’t refund me. Very disappointed with their customer service or should I say lack there off. I won’t be hiring any clothing from this website!

Scam. Do not use this company. No responsibility- the dresses are unwearable, torn and not worthy of donating to charity yet no refund or compensation is provided. Just AI responses and hiding behind unethical practices.