Took a watch in to Watford Watch Hospital today, excellent service, polite, helpful and well priced. thank you Andy. Would recommend. Diane Norris
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See what reviewers are saying
Rude sales assistant! Wouldn’t use again prefer to use more popular chain store 2 doors down almost felt like I was an inconvenience being there disturbing her . Bought a watch , watch strap and batt... See more
Company replied
Absolutely awful customer experience - my partner and I paid a lot of money for them to order a part for his watch. Within a week, the store closed (without any notice). I have tried emailing them 5 t... See more
Company replied
Rude and unhelpful staff member, the only person working in the shop 7 days a week. Faulty product with receipt but not even an exchange offered, staff member simply said look online. Dismissive and u... See more
Company replied
Company details
Contact info
12 Bond Street, WF12QP, Wakefield, United Kingdom
- enquiries@thewatchhospital.co.uk
- thewatchhospital.co.uk
3.2
Average
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Took a watch in to Watford Watch…
Took a watch in to Watford Watch Hospital today, excellent service, polite, helpful and well priced. thank you Andy. Would recommend. Diane Norris
December 31, 2025
Unprompted review
Reply from The Watch Hospital Ltd
Thank you for your wonderful feedback, Diane. We’re delighted to hear that Andy provided polite, helpful, and well-priced service at our Watford Watch Hospital. We’ll be sure to pass your kind words on!
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Rude sales assistant
Rude sales assistant! Wouldn’t use again prefer to use more popular chain store 2 doors down almost felt like I was an inconvenience being there disturbing her .
Bought a watch , watch strap and battery put in watch .Doncaster branch
September 8, 2025
Unprompted review
Reply from The Watch Hospital Ltd
We’re very sorry to hear about your experience at our Doncaster branch. This is not the standard of service we aim to provide. Please contact our customer support so we can address your concerns and improve our service.
Great friendly service as always
Great friendly service as always , very helpful and knowledgeable. Great prices too.
Would thoroughly recommend.
July 24, 2025
Unprompted review
Reply from The Watch Hospital Ltd
Thank you so much for your wonderful feedback! We’re delighted to hear you consistently enjoy our friendly and knowledgeable service, along with great prices. Your recommendation means a lot to us!
visited this place this morning
visited this place this morning. Very rude🤮🤮 person, there was a woman , she didn't even say "good morning", while I was waiting for it to be fixed a man came and was very nice to him and fixed his bracelet for free. She did the same thing to him as she did to me and I paid £20 to have a smaller bracelet made. Definitely won't be going back there
May 24, 2025
Unprompted review
Reply from The Watch Hospital Ltd
Hi,
We’re really sorry to hear about your experience at our store. This is not the kind of service we want anyone to receive.
We appreciate you letting us know, and we’ll be looking into this with the team to make sure everyone is treated with kindness and respect.
If you’d like to discuss this further, please contact us at customer.support@timpson.com.
Faulty Products, No Warranty
Rude and unhelpful staff member, the only person working in the shop 7 days a week. Faulty product with receipt but not even an exchange offered, staff member simply said look online. Dismissive and unprofessional. Definitely would not recommend purchasing from here, products potentially faulty.
April 5, 2025
Unprompted review
Reply from The Watch Hospital Ltd
Thank you for sharing your feedback, and we’re very sorry to hear about your recent experience. We truly appreciate our customers and it’s disappointing to know that you didn’t receive the level of service we strive to provide.
We apologize for any frustration caused by the staff member’s response. This is certainly not the experience we want to offer. We’ll look into this matter and take appropriate steps to ensure better service in the future.
If you would like to discuss the issue further, please reach out to us at customer.support@timpson.com. We value your input and would like the chance to make things right.
Thanks again for bringing this to our attention.
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Naughty naughty!!
Naughty naughty! Just tried pulling a fast one with the mother charging her £65 for a battery change!
Just done at home for the less than a quid and 10 minutes!
AVOID!
February 1, 2024
Unprompted review
Reply from The Watch Hospital Ltd
Hi Joe,
Thank you for your feedback. We're sorry to hear about your experience. We always strive to provide fair pricing and quality service, and we regret if there was any confusion regarding the battery change.
Our pricing includes not just the parts but also the expertise and service provided by our trained technicians. However, we value your input and will review this matter to ensure better clarity for all customers in the future.
If you have any further concerns, please don’t hesitate to reach out to us directly.
Treasured jewellery
I have a treasured piece of jewellery given to my Mum by my Dad. However, the watch was not working. On my visit to the Watch Hospital I was informed it was. It is a wind up watch and now it keeps time perfectly. Thank you ☺️
January 3, 2025
Reply from The Watch Hospital Ltd
Hi Elaine,
Thank you so much for your lovely feedback! We’re thrilled to hear that your treasured watch is now keeping time perfectly. It’s wonderful to know we could help restore such a special piece of jewellery. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future!
steve is a top man and always a first…
steve is a top man and always a first class friendly service!nothing is too much trouble,i definately would not think of ever going anywhere else.first class service!
December 21, 2024
Unprompted review
Reply from The Watch Hospital Ltd
Thank you for the positive feedback, I will be sure to pass your comments onto Steve :)
Luton branch employee was very…
Luton branch employee was very unhelpful and uninterested, had my G-Shock for a battery replacement, since had it back the front bezel has fallen off. Rang up and spoke to a very helpful lad that asked if I could bring it down for him to have a Quick Look at how ever the gentleman in the shop was not interested at all, not helpful and and very arrogant. Will not be using again
November 9, 2024
Unprompted review
Reply from The Watch Hospital Ltd
Thank you for you review.
I am really sorry to hear you weren't satisfied with our recent service. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with us.
If you would like to share your experience with us at customer.support@timpson.com and we will be happy to help.
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The Frenchgate
The Frenchgate, Doncaster store. Zero customer service given from the lady, no manners. No greeting no nothing. Not a good attitude for someone working to serve the public
August 7, 2024
Unprompted review
Reply from The Watch Hospital Ltd
Thank you for you review.
I am very sorry to hear you are not satisfied with our service.
If you would like to share your experience with us at customer.support@timpson.com and we will be happy to help.
very helpful and been coming here years…
very helpful and been coming here years very welcoming
July 23, 2024
Unprompted review
Reply from The Watch Hospital Ltd
Thank you for the feedback :)
Reply from The Watch Hospital Ltd
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you feel our prices are expensive. We understand that price is an important factor when choosing a service and we always strive to offer competitive pricing while maintaining the highest level of quality. We value your business and hope that you will consider giving us another chance in the future.
Older seiko kinetic watch…
I have an older seiko kinetic watch which wasn't retaining a charge. I took it to the Watch Hospital in White Rose and received great advice and service and the watch was fixed within an hour.
I have had to return as I got water in the watch whilst on holiday, and this was also dealt with quickly by an extremely friendly member of staff. Highly recommend
July 6, 2024
Unprompted review
Reply from The Watch Hospital Ltd
Thank you so much for your kind words and for taking the time to write a review! It means a lot to us to hear that you had a great experience and that our service met your expectations. I will be sure to pass on your comments :)
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👍🏻👍🏻👍🏻👍🏻
I went to the WR branch yesterday hoping my broken strap on an expensive sentimental watch could be fixed. Thankfully Ahmed was determined to find the right bit to fix it which he did, so I’m a happy customer.
July 3, 2024
Unprompted review
Reply from The Watch Hospital Ltd
Thank you for the positive feedback, this is lovely to hear. I will be sure to pass on your comments :)
Very Unhappy.
Having taken my watch in back in August and being told it would take 6 to 8 weeks I finally received a phone call today 19th Dec saying " a full service with band and case polished plus the repair " would be over £800 !!!. As all the watch needed was a replacement 'pusher' fitting to say I was surprised would be an understatement. I asked for a price just to supply and fit the new pusher and was told they couldn't do it unless I had the full works. If this is typical of how this company works it won't be long before the receivers are back!.
December 19, 2023
Unprompted review
Reply from The Watch Hospital Ltd
Hi Colin,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you feel our prices are expensive. We understand that price is an important factor when choosing a service and we always strive to offer competitive pricing while maintaining the highest level of quality. We value your business and hope that you will consider giving us another chance in the future.
If you would like to share your experience with us at customer.support@timpson.com and we will be happy to help.
Very good service ste was very helpful…
Very good service ste was very helpful afficent and i was very happy with the job would definitely recommend to others
November 2, 2023
Unprompted review
Reply from The Watch Hospital Ltd
Thank you for the positive review, I will be sure to pass on your comments :)
Caught out trying to Overcharge
Went to a branch of the watch hospital that I have always used. And always paid circa £16 for a new battery. Today without any understanding of the type of battery needed just looked at the name of the watch through the glass "swiss army" got a glossy book out and announced £50 . For a watch that in 1993 cost not much more clearly trying to charge over inflated prices.
Went to an alternative supplier and paid £7.50 with guarantee.
Watch Hospital - you have been caught out trying to over charge. No more custom for you !!!
Luton Branch
November 15, 2023
Unprompted review
Reply from The Watch Hospital Ltd
Hi there,
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you feel our prices are expensive. We understand that price is an important factor when choosing a service and we always strive to offer competitive pricing while maintaining the highest level of quality. We value your business and hope that you will consider giving us another chance in the future.
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Avoid the White Rose Branch
I took my watch to the White Rose, Leeds branch for a replacement battery and replacement pin for a link.
I paid for the service on collection but when I put the watch on it was smaller and tight. I immediately went back and confronted the man asking if he had removed a link. He denied it so I'm left with a watch that is too small. I've had the watch for 15 years bought by my father who recently passed away so to say that I am devastated is an understatement. DO NOT TRUST THIS BRANCH
November 3, 2023
Unprompted review
Reply from The Watch Hospital Ltd
Hi there,
Thank you for your review, although I was sorry to read about your experience when you have recently visited. Please send an email to us on @customer.support@timpson.com so we can discuss this matter further.
Excellent Customer Service
Excellent Customer Service - excellent knowledge - Excellent Value for money ! I have used these guys for a number of years - they always provide me with a very friendly and totally professional service ! These guys are Watch Technicians as they can fix / repair and find a solution to a problem ! They are really nice people to deal with !!
October 27, 2023
Unprompted review
Reply from The Watch Hospital Ltd
Hi Jason,
Thank you for your review and your kind words.
We aim to deliver the best services in all areas of the business and I am pleased that we have managed to reach your expectations.
I am sure our colleagues will be most thrilled to hear this and I will be sure to pass this over to their area management team for the recognition they deserve.
Best wishes and have a great day.
A Company You Can Trust
I cannot think of better service and knowledge of this company. I took a probably 30 year old Omega watch to be repaired. They are a company I absolutely trust and knew it would be repaired correctly and with care. It was sent away for repair and they kept in touch throughout. I picked up a as good as new perfect watch. They proved I was right. Thank you so very much.
October 13, 2023
Unprompted review
Reply from The Watch Hospital Ltd
Hi Christine,
Thank you for your review and your kind words.
We aim to deliver the best services in all areas of the business and I am pleased that we have managed to reach your expectations.
I will be sure to pass on your comments :)
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