The Watch Protect Company Reviews 229

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the quality of the product, noting that it effectively protects their watches and often appears invisible once applied. People also frequently mention the prompt delivery and good communication from the company, with some highlighting the helpfulness of the included tools and clear instructions for application. However, some people were dissatisfied with the product itself, finding that it did not always fit correctly or started to peel after a short period. There were also instances where orders arrived late, were incomplete, or never reached the customer, leading to frustration with the delivery service and a lack of functional tracking information.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers praise the quality and effectiveness of the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the brilliant and... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast and prompt... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praised the excellent customer service... See more

Order

Consumers find order experiences to be ambiguous. Some reviewers report issues with orders not arriving,... See more

Based on these reviews

Rated 3 out of 5 stars

What happened to your packaging? This was my second purchase from the watch protect co. The first purchase last year, all items were neatly packaged inside a precut holder. Tweezers had a rubber cap t... See more

Company replied

Rated 3 out of 5 stars

The idea of this product is great. But I found it too difficult fiddly to apply. Customer service and support were good and replies were received in a reasonable time. I ended up getting a p... See more

Rated 3 out of 5 stars

I paced an order at 6.30am and paid for Express Evri next day delivery, order did not arrive next day so I contacted Watch Project whom tried to say that next day delivery with Evri means 2 days. I... See more

Rated 3 out of 5 stars

A good product, ive used many times and does protect the watch but doesnt last long and starts to get dirty at edges. I probably get 4-6 months out of a set until it looks dirty. But I would always... See more


Company details

  1. Watch Store

Written by the company

A revolutionary, precision cut and proven watch protection film, that protects and maintains your watch from everyday scratches and scuffs.


Contact info

3.6

Average

TrustScore 3.5 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

The Protect oil should for all…

The Protect oil should for all automatic Watches and the you selling the same product for Rolex Watches should have Rolex watches photos and person like me think you selling fake watches in the photos therefore this my first and last shopping from you company

April 9, 2026
Rated 1 out of 5 stars

I have no idea where this package is…

I have no idea where this package is at. Tracking order just says “can’t find package”. Supposed to be delivered last week. Yet here I am, paying $100 for a cleaning kit that appears to be lost. My bad for ordering from a foreign company. Should have stayed within the US.

March 25, 2026
Rated 1 out of 5 stars

Sent in snail mail not received it yet

Sent in snail mail not received it yet
Ordered on the 30th of March
I want a refund today is the 6th of April.
They took 2 days to sent it off ( sent on the 1st of April)
Tracking says it’s in London since the 3rd of April.
The timeframe is today and not arrived yet. Your reply is no good to me

March 30, 2026
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Reply from The Watch Protect Company

Hi Ahmed, thank you for taking the time to leave us a review, we are sorry to hear that your order has not yet arrived, although please note in-line with our shipping timeframes, international orders once dispatched can take between 5-7 working days to arrive with you. We are still within the timeframe of delivery and expect it to be with you within the coming days. We do have a express shipping option for quicker delivery times.

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Rated 5 out of 5 stars

Tier 2 kit

Protection came in good time very well boxed. Put on the buckle protection only at the movement but for first time doing it came out well. Slight damage caused by myself on the central larger buckle one, would suggest getting the second set for offered at discounted price. Happy to keep mine like it is, still doing the job intended.

March 9, 2026
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Rated 5 out of 5 stars

Excellent!

I dealt with this business just before Christmas. Buying a new Daytona at retail, i wanted to protect the watch to ensure maximum retail value when i come to sell. having seen many videos on social media, and looking at the reviews, it was an interesting option to use TWPC but i decided to see how it went.

I must say, the quality of the product is brilliant. Especially using their scratch cream for my other rolex. really high quality!

the protection looks invisible thus far, hasn't dulled the gold, and 2 weeks in with daily wear, seems to be holding up nicely.

i also had some queries with one of the links and Chloe in customer services couldn't have been more accommodating. Responsive, friendly, helpful. Everything you want with after care. thank you, Chloe, you have secured my future custom.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

I just don’t think this is fit for…

I just don’t think this is fit for purpose.

After ordering, I emailed in to make sure the Rolex 124300 kit was suitable for the newer 134300 model and I was told it was. Probably 20% of the stickers for the bracelet were not correct in size and far too small, the bezel sticker was too big and the stickers for the curved edges simply don’t stick down well enough. I wasted two hours of my time and £99 on this and want a refund as it just isn’t fit for purpose. I love the idea, the product just doesn’t do what it says on the tin to a satisfactory level. The clasp and case stickers are perfect and barely noticeable, but the rest of it doesn’t work.

December 30, 2025
Rated 3 out of 5 stars

What happened to your packaging

What happened to your packaging? This was my second purchase from the watch protect co. The first purchase last year, all items were neatly packaged inside a precut holder. Tweezers had a rubber cap to protect ends. This last purchase had everything throw in the box with a bunch of confetti. It looked very unprofessional. My biggest regret was I referred your product to a friend based on my first purchase. Just making you aware of an observation as a customer.

November 29, 2025
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Reply from The Watch Protect Company

Thank you for taking the time to share your feedback and for being a returning customer — we truly appreciate your continued support.

We’d like to clarify that the change you noticed was a deliberate move toward a more ethical and environmentally responsible packaging experience, not a reduction in quality. As part of this transition, we have adopted recyclable, low-impact packaging materials and carbon-neutral shipping practices, allowing us to reduce single-use plastics and unnecessary waste while maintaining the same high standards for our products.

Our focus has been to ensure that every order is shipped securely and responsibly, while also contributing to wider sustainability efforts — including verified carbon removal initiatives that offset the footprint of each delivery. This is an important step in how we continue to evolve as a brand and operate more responsibly.

We genuinely value your feedback and your recommendation of our products to others. Customer observations like yours help us ensure that our sustainability efforts continue to align with the premium experience our customers expect.

Thank you again for your support.

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Rated 1 out of 5 stars

Empty order!

Never received shipping details, it came after the quoted timescales with an excuse of small print reasons.
Turned up (eventually) however the pack was empty! No actual protective film.
Joke of a company. Will not use again.

December 6, 2025
Unprompted review
The Watch Protect Company logo

Reply from The Watch Protect Company

Hi James, thank you for taking the time to share your feedback. During busy times like Black Friday our dispatch times can vary from same day, which we have outlined on our shipping page. All orders are packed, sealed, and checked before dispatch, and an empty package being sent is not something that aligns with our fulfilment process.

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