Order placed on Friday 24th Oct 2023 and still has not received the item its now 30th Nov 2023, and I was hoping for a deliver by today as its my son birthday, very disappointed.
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See what reviewers are saying
This review is based on the customer service of The Watch Trend team. I ordered a watch and the delivery was quick but the product I received was not the same as the one advertised. I emailed the team... See more
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I had been following The Watch Trend on Instagram for a while but never placed an order. I had always favoured Casio direct. But it's not until I investigated further that these guys often ha... See more
Company replied
This was my first time purchasing from The Watch Trend but had an excellent experience. There was a large variety of watches and they had exactly the one I had been looking for, which was the cheapest... See more
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Company details
Written by the company
The Watch Trend Ltd is a leading retailer of luxury watches from established designers and independent brands including Casio, Hamilton, Seiko and more. Whether you are looking for a classic dress watch or sporty divers watch, The Watch Trend will have the perfect watch for you.
Contact info
United Kingdom
- Contact@thewatchtrend.co.uk
- thewatchtrend.co.uk
Order placed on Friday 24th Oct 2023…
Order placed on Friday 24th Oct 2023 and still has not received the item its now 30th Nov 2023, and I was hoping for a deliver by today as its my son birthday, very disappointed.
November 30, 2023
Unprompted review
Reply from The Watch Trend Ltd
Hi Celia,
We are sorry for the delay, as mentioned via email we faced delays with our shipping company however your watch is scheduled to be delivered this morning.
Thanks TWT
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Great price and great return…
Great price and great return communication. Delivered to the day as told by customer services 👍
October 22, 2023
Reply from The Watch Trend Ltd
Hi Andy, so happy you are pleased with the service. Thanks for your 5 star review!
Reply from The Watch Trend Ltd
Hi J R, thanks for your positive review. We are glad you were happy with the service provided!
Reply from The Watch Trend Ltd
Hi Jackie, thanks for your order and great review!
Reply from The Watch Trend Ltd
Hi Alexandra,
Thanks for your 5* review, enjoy your new purchase!
Thanks,
The Watch Trend
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Reply from The Watch Trend Ltd
Thanks for the positive feedback. Enjoy your new watch!
Top customer service
This review is based on the customer service of The Watch Trend team. I ordered a watch and the delivery was quick but the product I received was not the same as the one advertised. I emailed the team and received a swift response and we quickly figured out that it was actually the watch brand who was at fault who supplied incorrect images. The team who helped me were very helpful and helped me return the item and I received a full refund. They were very helpful and I would definitely shop from this company again.
August 14, 2023
Reply from The Watch Trend Ltd
Hi Apeksha,
Thanks for taking the time to write a review. You were very understanding throughout the process. Please let us know if we can be of any help in the future!
Very pleased with the watch for my
Very pleased with the watch for my. Grandson. Good. Price. Arrived promptly. Recommend
August 6, 2023
Reply from The Watch Trend Ltd
Hi Mary,
Thanks for your kind feedback, we hope your grandson enjoys his new watch!
Best,
The Watch Trend Team
Lovely product and well packaged and…
Lovely product and well packaged and safe from potential damage ! Very pleased
July 25, 2023
Reply from The Watch Trend Ltd
Hi Scott,
Thanks for taking the time to write a review, this means an awful lot to our business! Very pleased you are happy with the watch.
Kind regards,
The Watch Trend
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Happy customer.
Bought a watch for my partner.
It arrived quickly and was very well packed.
Best of all, my partner loved it!
June 1, 2023
Unprompted review
Great goods @a great price and free…
Great goods @a great price and free delivery A++++ thanks Andy
June 11, 2023
Reply from The Watch Trend Ltd
Hi Andy,
Thanks for such a great review! Enjoy your watch in the sun this weekend!
Thanks,
The Watch Trend
Professional with a Personal Touch
I had been following The Watch Trend on Instagram for a while but never placed an order. I had always favoured Casio direct.
But it's not until I investigated further that these guys often have better prices than Casio, offered free shipping and offer to price match - something Casio doesn't.
Just to add, they do many different brands, not just Casio.
The order process was easy. Order confirmation and communication was very professional but with a personal touch.
The watches (all three of them) came well packed and were exactly as expected.
All told I was totally happy with the experience and will certainly be using them again.
May 2, 2023
Reply from The Watch Trend Ltd
Hi Paul,
Thanks for taking the time to write such a detailed review. We are incredibly grateful for your support and are happy you had a positive experience.
Kind regards,
The Watch Trend
Really reasonable prices and good…
Really reasonable prices and good options. The watch arrived very quickly after I placed the order too, would definitely buy from here again :)
April 26, 2023
Reply from The Watch Trend Ltd
Hi Leonardo,
Thanks for your review! We are so pleased you are happy with your order. We look forward to welcoming you back to the store in the future.
Kind regards,
The Watch Trend
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Watch came really quickly and was just…
Watch came really quickly and was just as expected - perfect service, I will definitely be buying from The Watch Trend again!
April 26, 2023
Reply from The Watch Trend Ltd
Hi Simon,
Thanks for your positive review! We are so pleased the watch met expectations and you are happy with the service provided.
The team look forward to welcoming you back to the store!
Kind regards,
The Watch Trend
Still not arrived...
Still not arrived...
Ordered Wednesday. Was promised Friday....
Despite the reply below goods were only dispatched Friday 28th April your advert stated goods will be with me by Friday 28th April . Not sure why now it seems fit to say 2 to 4 business days ..
April 28, 2023
Reply from The Watch Trend Ltd
Hi Jag,
Thanks for you comments. Reviewing your order details, the order was placed on Wednesday 26th April and dispatched on the morning of Friday 28th April. As stated during checkout, standard delivery is 2-4 business days. Due to the bank holiday in the UK, Royal mail will not deliver, thus the parcel is expected to arrive tomorrow or Wednesday which will be within the 4 business days stated on the website. The team has also reviewed the live chat messages and we did not state a Friday delivery. We also did not get a response from yourself to any of our replies via email or live chat.
We take all feedback seriously and want to ensure your experience with The Watch Trend is a positive one. We have just reached out directly via email to address your concerns further.
Kind regards,
The Watch Trend
First purchase on The Watch Trend
This was my first time purchasing from The Watch Trend but had an excellent experience. There was a large variety of watches and they had exactly the one I had been looking for, which was the cheapest price I had seen. Delivery was swift and arrived quickly. Will definitely be returning.
April 3, 2023
Reply from The Watch Trend Ltd
Hi Dominic, we are pleased to hear you are happy with the watch and service provided. We look forward to welcoming you back to the store!
Thanks,
The Watch Trend
Faultless service
Faultless! The Watch Trend had the watch I wanted at the best price by far and I received the next day! Already looking for my next purchase. Would highly recommend.
April 2, 2023
Reply from The Watch Trend Ltd
Thanks for taking the time to write such a positive review! We are so pleased you were happy with the price of your watch, we will always offer our watches at the lowest possible price! If you have any questions regarding other watches in our range please let us know.
Thanks,
The Watch Trend
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Fast hastle free delivery
March 23, 2023
Unprompted review
Reply from The Watch Trend Ltd
Hi Tom,
Thanks for your review, we are pleased to hear you were happy with the service provided. Enjoy your new Casio!
Kind regards,
The Watch Trend
Just received my order from The Watch…
Just received my order from The Watch Trend and the experience was great. The watch arrived quickly and is brilliant. A professional company that I will be using again!
March 16, 2023
Reply from The Watch Trend Ltd
Thanks for your kind feedback! We look forward to welcoming you back to our store soon.
Purchased a Casio for my husband
Purchased a Casio watch for my husbands birthday. This was my first purchase from the watch trend and couldn’t be happier with the service provided. Hopefully they add a ladies collection so I can look for myself next time!
March 16, 2023
Reply from The Watch Trend Ltd
Thanks for taking the time to write a review! We are so happy you had a positive experience. We are also working on a ladies collection so watch this space!
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