The Webster Reviews 24

Beware! I'm not sure what their customer service was like pre-covid 19, but I can attest that it is awful now. My interactions with The Webster store post sale have been confusing and frustrating. Their toll free number and live chat options were unavailable so the only way to reach them is by email and wait for a response. Also, their customer service representatives who respond to your emails will not identify themselves so you never know who you're talking to. My odyssey started because I had a problem with the Gucci bag that I ordered from their final sale section. It was shipped with no Gucci box or dust cover. My bag was wrapped in tissue paper with bubble wrap around the edges of the card board box it came in. I contacted customer service to ask about where the Gucci box and dust bag (I also asked about a strap) were. Their customer service representative said that their packaging job was not up to their usual standards. I was asked to send pictures which I did. I was then offered 10% off my next purchase for the inconvenience I suffered, which made no sense. There was already a coupon for 10% off my next purchase in the box I received so I was essentially offered nothing. Let's not forget the fact that my first purchase didn't go as planned, so it was premature to assume that I would make another purchase. They also neglected to answer my questions about the Gucci box and dust cover so I had to contact them again. After exchanging a series of emails about the Gucci box and dust cover, I learned that both were missing (They did overnight me a Gucci shoe dust cover which obliviously did not fit my bag). I asked for an additional mark down on the sale bag I purchased (since it did not come with a Gucci box or dust cover) or that I be allowed to return the bag. I was offered 5% off by The Webster customer service representative. I asked for a 20 % off discount which was denied. Out of frustration, I asked that my request be forwarded to a supervisor. My request was denied again so I sent the bag back. I will not be shopping with The Webster again. Spend your money someplace where customer service matters.

Atrocious customer service!! Please make sure that you will not even think of returning anything. I was told I could return things if they did not fit my wife and some didn't. When I went back, they refused to take it and actually called me a liar for saying that they had said that it was returnable! SHAME!!

They will mark something on sale. Then the link will direct you to email the client team full of useless liars ppl who don’t really care about the customers. So,save yourself time n money and please go buy at Josephstore or Italist !

My package was lost. The webster did not send me the replacement or refund my money. Every time you write, rarely reply saying that they are still investigating. It’s bern 3 weeks now. Save yourself money and time by not buying anything from this website.