The Weight Loss Academy Reviews 38

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Delicious meals and a wonderful group of women and coaches supporting one another. The recipes are delicious and varied - it doesn't feel like you should be losing weight! You're actually eating what... See more

Rated 5 out of 5 stars

Sensible approach to weight loss.No gimmicks just common sense.great recipes . Support from coaches online and via zoom. Inspirational videos, and great ladies too.

Rated 5 out of 5 stars

I have been a member of no less than 12 weight loss groups over the last thirty years. This is the only one that has worked for me. The support from Anna & her small friendly team is second to no... See more

Rated 1 out of 5 stars

This plan is nothing new and feels a bit like a pyramid scheme. They give you a week free plan and make you feel amazing through online tutorials but the realty is you haven’t lost anything and if you... See more

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Company details

  1. Weight Loss Service
  2. Nutritionist

Written by the company

The Weight Loss Academy brings you the most sought after online program that teaches you how to lose body fat, gain confidence, increase energy and create a healthier relationship with food… All while not having to eat boring diet food, following a strict eating regimes or over-exercising…


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4.3

Excellent

TrustScore 4.5 out of 5

38 reviews

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Rated 5 out of 5 stars

Delicious meals and wonderful support.

Delicious meals and a wonderful group of women and coaches supporting one another. The recipes are delicious and varied - it doesn't feel like you should be losing weight! You're actually eating what your body needs! As opposed to following a fad (and probably scientifically unsound), weight loss 'agenda,' that are so rife right now.
Anna has a masters in nutrition so you know you are not only eating the right, nurturing foods for your body, but you're getting a qualified nutritionalists formula along the way. It has made a huge difference to my life.

December 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Changed my life!

Where do I start, so 2022 I was at a bad place i had eating condition bad relationship with food, terrible! Soon as jan 2023 begun id desided to do somthing about it i was struggling managing nothing else was working and even if it did i wasn't at all happy, then I brought myself some prep books a day later randomly scrolling on Facebook there it was "21 day reset" I thought omg is this to good to be true? Let's see if need to do this so I did! Wow the results my skin my mood my relationship with food just all change my life in 21 days the bloating weight loss just everyday everything about me become more and more brighter happier motivated!

So I joined for life and it was the best thing ever I had a baby in 2024 so luckly I kept everything and always follow WLA and again lost neally 5 stone on baby weight in year nice slow steady pace feels amazing! If you think of joining do not hassitate just go for it the Facebook support is amazing everyone answers any questions you have no trouble!

2025 about to start another 21 day reset and im so excited it is nice because of th guides nice to have now and then😄

Ignore the bad reviews clearly some people eather do not know how the program works or people you just can not please, WLA saved my relationship with food I will be forever thankful❤️

October 27, 2024
Unprompted review
Rated 5 out of 5 stars

One of the best investments Ive ever made for myself!

Fantastic company, giving wonderful support (including technical support if needed) It's refreshing to find a company that is headed up by an owner who is a qualified nutritionist and qualified to coach . Everyone on the team is qualified in their field so you know the advice you are getting is coming from a place of knowledge. Fair pricing with options to pay in installments too. Huge amount of resources available as part of the courses , from workbooks, live coaching Zooms / replays/ literally hundreds of recipes , swap lists and motivational videos too. Fantastic value . One of the best investments I've ever made in myself ! It will only let me put one date but I have now been with the WLA for eight months and have seen incredible results ❤️

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

WLA - A way of life

When i started my weightloss and health journey, I found it quite easy sticking to exercise, however, my meals were still letting me down. And miraculously i came across WLA. They were offering the 21 day Reset for free and would give meal plan as well as shopping list. This attracted me, as I found meal prep,quantities and what's healthy really hard to grasp.
I did really well in that first reset, losing weight and inches, so decided to join lifetime membership. So glad I did. Fast forward to September 2025 and I'm feeling quite amazed with my progress so far, albeit its been slow for me. However, in this time life was being life, with its curve balls and bumps.
But like Anna says, if you are consistent and follow through, you get results.
I have been eating well, spending less and fitting into clothes I never thought I would. I have lost lots of inches and 3 dress sizes. I can comfortably wear a bra and sit on the floor.
My health conditions haven't gone but they are more at ease and give me less pain, fatigue and the ability to move more.
WLA is truly a 'way of life' and helps you get a healthy lifestyle without uprooting your life.

September 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Food freedom !

Do you want to lose weight, eat healthily but never feel hungry or deny yourself treats and enjoy a healthy lifestyle ? You should join this amazing group of like minded ladies. I’ve been a member of this group for a few years and it’s been a game changer. The help , guidance and support from Anna Wallace and her team is priceless. They work hard to produce 100’s of delicious recipes and weekly plans alongside weekly zoom meetings.
I would highly recommend joining !

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

After a lifetime of trying various…

After a lifetime of trying various diets ,I have finally found an eating formula that is easy to use,sustainable ,fitting into everyday life without any gimmicks,complicated recipes or huge restrictions :the support from Anna and her admin team is invaluable,as is the support from the online members group :the weekly Zoom meeting gives all members an opportunity to celebrate successes and ask for advice ,and can also be watched on replay : once you understand how the formula works ,you can either follow the weekly meal plans,use the formula to plan using your own recipes,or a mixture of the two :in short,if you are committed to following the plan,it works and you won’t feel like you are food restricted or missing out .

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I have been a member of no less than 12…

I have been a member of no less than 12 weight loss groups over the last thirty years. This is the only one that has worked for me.
The support from Anna & her small friendly team is second to none.
The group is safe & non judgmental & we all support each other.
The team put in an incredible amount of work producing delicious, wholesome & quick to prepare recipes on a weekly basis.
The live zoom calls once a week are very motivating with lots of useful information.
Absolutely highly recommended!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

At last a sensible eating plan.

Good, honest guidance on eating well first and foremost and sensible advice on losing weight in a healthy, easy to follow format. Weekly support in person via zoom with the opportunity to exchange and listen to fellow members experiences, difficulties and ways they’ve overcome both physical and mental blocks to losing weight and getting healthy. The guidance is regular and constructive and supported by qualified nutritionist, behaviour counselling and coaching together with exercise zooms weekly. I have been a member for two years, yes I’ve lost weight but also learned a confidence in managing my meals at home and socially. I’m converted to this lifestyle as it’s so easy and inclusive.

September 2, 2025
Unprompted review
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Rated 5 out of 5 stars

The best thing I have done for myself

The best thing I've done for my health and weight.
Never stuck to something for so long.
So much support from the groups on fb, and WLA
I've kicked bad habits that I never have before.
It's all so doable and fits in with day to day life.
It's changed my outlook on eating and fitness.
No need to try anything else ever again, it's so much more than a diet
So good I'm a life time member, been with WLA for couple of years and S&S since may

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Love everything that the weight loss…

Love everything that the weight loss academy stands for. It’s simple to follow and reaps rewards.
The support and guidance is there from others members and the support team who work tirelessly keeping us members on track.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

This plan is nothing new and feels a…

This plan is nothing new and feels a bit like a pyramid scheme. They give you a week free plan and make you feel amazing through online tutorials but the realty is you haven’t lost anything and if you do it’s minimal. They then ask you to part with a lot of money and give you the fomo, so you part with your money. The plan they sell isn’t anything special and is quite restrictive. You are told when you join it’s for life but you continually have to buy top ups to the plan. If you have an excess of money and want to be advised by someone who is selling “what works for them” approach then this might work for you.

September 17, 2024
Unprompted review
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Reply from The Weight Loss Academy

Sorry to hear you feel this way! Our approach may not feel like nothing new as weight loss is really about simple nutrition, so we are not trying to reinvent the wheel. Sorry to hear that you do not appreciate a week of free coaching but we do not have to give our time for free. This also just allows people to try our services out, to see if they like it without any fees and if they don't like it, they can move on without ever having to pay for our services.
Our approach is also food freedom which means nothing is off limits, how did you come to the conclusion that it's restrictive when nothing is excluded? We do not offer lifetime coaching, so yes if you do want our expertise, you do need to pay and that's the same with any other service. Just like anything else in life, you do have to pay for an exchange in services, do you expect it to be for free?
The Weight Loss Academy was founded by a Registered Associate Nutritionist with a 4 year degree in university. We have a team of experts, one with a PHD in Nutrition, this is not just a program where someone is just "selling" what works for them. We believe and focus on personalised nutrition as every individual is different.

Many of our clients have seen incredible progress such as losing over 2 stone and even improving their health, check out our amazing success stories on our website.
Next time post your review without being anonymous, if you have something to say, have the courage to actually show your name so we can address you properly and professionally

Rated 1 out of 5 stars

Blocked from a 12 week programme with no refund

I can only repeat the experience of Kerris Macauley- Leek.

I joined shift and sustain as I had been a member of the academy for awhile. However, although I have the tools, I needed the coaching and accountability advertised. The weekly Zoom calls turned out to be at 9am on a Monday and Friday, which do not work for a working woman.

It has been advertised that there were limited spaces to join the shift and sustain at a great price of £147.

“Hi Suzanne,
Thanks for expressing interest in becoming one of our case studies for a new weight loss coaching group.

Please check it out and let me know what you think.
I have less than 15 places left and there's lots of interest since it's a one off opportunity.
Chat soon,
Anna”

Therefore, I was shocked when I joined the program and there were numerous people in the program all at different stages and not the select group that I thought I had joined.

Per WLA response:

‘2. Group Structure
While members may be at slightly different points in the journey, everyone follows the same structured path. However you did actually start at the same time as others, that can be seen inside our group.’

In addition, this had previously been released as £97 with the statement 'this option won't be available for this price in the future'. Therefore, I thought I was a good price until it was released at £97 again in May despite previously advertising:

- This is a small group coaching program, and spots are extremely limited.
- We have to increase the price as demand grows, so this is your lowest chance to join.

At this point, I decided the program was not for me and requested a full refund as it was covered by a 30-day moneyback guarantee given I’d joined on 24th and it didn’t start until the 28th. Right? No, it doesn't seem so!

As per the experience of other reviewers, my access was immediately removed from the group.

“This isn't available logged out
When this happens, it's usually because the owner changed who can see it, the link is broken, or it was deleted.“

I was less than 4 weeks through the 12 week program, thus not able to participate with no refund in sight. Then I am completely ghosted ... no response to my emails until I post on Anna Wallace's Facebook page. The refund has been declined despite the fact they have blocked my access so i cannot complete the 12 weeks if i wanted. I thought that was breach of contract when you don’t supply the full program.

The WLA response:

“However, following your recent defamatory review posted on Trustpilot, as well as your threats of legal action after requesting a refund based on our promotional pricing, we feel it’s necessary to inform you that we will be forwarding screenshots of comments and your trustpilot review to our legal team for further action.”

I previously highly recommended the original program to friends and family, but my experience of Shift & Sustain has completely changed that view. Avoid like the plague!!

Update:
Trustpilot:
We’re just following up about your review of theweightloss-academy.com, which was flagged for containing defamatory content.

The decision
Good news — we’ve assessed the content flagged by the business, and determined that it’s not defamatory. Therefore, we’ve put your review back online.

May 24, 2025
Unprompted review
The Weight Loss Academy logo

Reply from The Weight Loss Academy

Thank you for sharing your feedback. We’re sorry to hear that your experience with our Shift & Sustain program did not meet your expectations.

We take all client concerns seriously and strive to provide clear communication and excellent support. However, we would like to clarify a few important points regarding your participation:

You joined the Shift & Sustain program on 24/04 and requested a refund on 24/05, which is outside our clearly stated 7-day refund policy agreed upon at purchase. We do not have a 30 day money back guarantee, it's 7 days.

Your refund request came after seeing a promotional price offered in May, and no prior dissatisfaction was communicated during your coaching.

Despite joining a 12-week program, your engagement with core components such as coaching calls, accountability threads, and replays was minimal, limiting your ability to fully benefit from the program.

We also have clear evidence that you joined our free 7 Day Fat Loss Reset program, which started on 19th May, and actively engaged within that community — demonstrating you still saw value in our services at that time, nearly a month into your paid coaching.

Access to the program was removed only after multiple breaches of our community standards

We have documented communication logs and have been transparent in our responses throughout this process.

We’d also like to address your suggestion that our pricing strategy is designed to avoid refunds or bypass consumer protections like Section 75. This is entirely false. We operate transparently, fully comply with consumer laws, and honour all refund requests made within our clearly stated 7-day policy — no exceptions.

Like many businesses, we run occasional promotions, but these have no bearing on our legal obligations or refund process. Suggesting otherwise is misleading and potentially defamatory.
Please note that defamatory statements and false claims can have serious legal consequences. While we prefer to resolve matters amicably, we are prepared to take appropriate legal action to protect our reputation and business.

We remain committed to supporting all our clients and encourage open, respectful communication to help everyone achieve their goals.

P.S We have screenshots from the week of Monday 19th May 2025 - Suzanne’s engagement inside our free coaching group, over 3 weeks into her “paid coaching” Suzanne started to comment in our groups, Saturday 24th May, the day after we launched our promotional price. This is when we started to receive negative comments, we received nothing before this! We have screenshots and evidence of this too.

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Rated 1 out of 5 stars

Shifted my £s but not my lbs

I joined the new Shift & Sustain programme in a bid to lose two stone which had crept on.

The food is lovely - but, after four weeks, I had gained four pounds, and my goal weight was slipping further away. That's despite sticking religiously to the guidance. There are some other, minor gripes, too, but I'll park those.

So. The programme didn't work for me. But it was covered by a 30-day moneyback guarantee. Right? Errr, no, not really.

I now know that the guarantee starts its countdown from when you pay NOT when the programme begins. In my case, I paid on 3 October. The programme start date was 14 October. I contacted them for a refund on 11 November, 28 days after the programme began - and was told I was outside the guarantee.

In my book, that's dishonest at best. How can you know if a programme works BEFORE it's begun??

As I write, I'm told they are considering my request as it would be an exception to provide a refund "outside" of the window.

They removed my access to the programme immediately BUT, as of now, still have my money. I'm being told to be patient but they were quick enough to withdraw access - presumably so I can't "out" them to other users on Zooms.

Recommend avoiding. Or, from my experience, it'll be at your cost, in both added pounds to the waistline and lost pounds from the bank account.

UPDATE: I have now received a full refund but only after more shenanigans, including the company threatening to withhold the money if I didn't remove this review (I have the email on file). I declined on the basis that my review is honest and factual, and pointed out the appalling optics of their demand. For me, their actions raise the question of how many other negative reviews have been suppressed in this manner when others were desperate to get their money back.

UPDATE #2 WLA states below that they did not say that they would withhold the refund... despite being threatened with a negative review. I have all of the communications and, first, I never once threatened them with a negative review - I posted this review without mentioning it in any emails. Second, they absolutely did threaten to withhold the refund if I didn't remove the review. This is cut and pasted from an email I received just this morning:
"We are going to proceed with the refund even if this is outside the refund window, provided that the review you posted is removed.
"Please let me know once the review has been removed, and I will ensure that the refund is issued promptly.
"If the review remains, unfortunately, we will not be able to proceed with the refund."

I think that demonstrates what kind of company this is.

November 11, 2024
Unprompted review
The Weight Loss Academy logo

Reply from The Weight Loss Academy

Thank you so much for your feedback and we’re sorry again that the program didn’t meet your expectations.

To clarify, our refund policy specifies a 30-day period beginning from the payment date. The refund policy based on the purchase date ensures fairness across all participants, regardless of their individual start dates or engagement timelines. Basing refunds on the purchase date rather than the programme start date also aligns with the industry standard, where the clock for money-back guarantees typically begins when a client commits financially.

While your request came outside this window, we provided a full refund as an exception to honor your experience with us, even though a refund was not due based on our policy.

WLA never stated that we would withhold the refund but rather asked for time to clarify policies and process the refund—despite being threatened with a negative review.

We respectfully requested the review's removal because we had honored the refund outside of policy terms, but it was by no means a condition or requirement.

Our goal in reaching out was to ensure that any misunderstandings were clarified. We still provided the refund outside of our refund window, even though we were not obligated to do so.

We always appreciate feedback as we work to improve our service and client experience.

Thank you for trying Shift & Sustain, and we wish you all the best on your journey.

Rated 3 out of 5 stars

Blocked from the Facebook group!

I love the plan and it works. Through the Facebook group - (which was a lovely place to be) I built trust with the coaches and succeeded through their support, I also gave support to others and enjoyed the community, I saved ideas for later and over the months decided to become a life time member…..however, 4 months into ‘life time membership’ I raised a concern on Facebook as all the main coaches announced they were leaving before Christmas and I was genuinely concerned for them as well as our community (as were many others) I was then blocked from the group with no further support, I can’t even access all the information I saved on Facebook, very disappointed. Thankfully I have continued to receive support from lovely members who contacted me and were shocked at how I’ve been treated.

December 31, 2023
Unprompted review
The Weight Loss Academy logo

Reply from The Weight Loss Academy

Thank you for sharing your feedback with us. We're glad to hear that you found our plan effective and enjoyed the support of our coaches and community.Our aim is to cultivate a positive and supportive environment for all members, and our guidelines are designed to ensure constructive participation. Please note that administrators reserve the right to remove members who do not adhere to these guidelines. Thank you for your understanding.

Rated 5 out of 5 stars

Life enhancing way to loose weight

W.L.A is not just about loosing weight.You learn to eat proper food,non of that ("buy these very expensive bars") deal with issues that stop you loosing weight.You get amazing coaching from the founder Anna and outstanding support from coaches all available within the app.Never hungry,such lovely recipes that everyone enjoys so no separate meals to cook.Believe me, you will for first time in your life actually believe you can have the weight loss you have dreamt of.

August 25, 2023
Unprompted review
The Weight Loss Academy logo

Reply from The Weight Loss Academy

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with the W.L.A program. It's great to know that you appreciate our focus on eating proper food and addressing the underlying issues that can hinder weight loss. We're also delighted that you've found our coaching and support to be outstanding and that you're enjoying the recipes. We're here to support you every step of the way, and we're so glad to hear that you're feeling confident about achieving your weight loss goals. Thank you for choosing W.L.A!

Rated 5 out of 5 stars

There is always someone to help with…

There is always someone to help with queries.

August 6, 2023
Unprompted review
The Weight Loss Academy logo

Reply from The Weight Loss Academy

Thank you for your review! We're pleased to hear that you've found our support team helpful with your queries. Providing excellent customer service is a top priority for us, and we're here to assist you whenever you need. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!

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Rated 5 out of 5 stars

Total game changer

Total game changer! At last a supportive and healthy way to eat for life. Not the latest fad or craze, just plain good sense made into really delicious food! Would highly recommend this for everyone.

August 5, 2023
Unprompted review
The Weight Loss Academy logo

Reply from The Weight Loss Academy

Thank you so much for your glowing review! We're thrilled to hear that our approach to eating has been a total game changer for you. Our aim is to provide a sustainable and enjoyable way of eating that promotes both health and happiness. Your recommendation means the world to us! If you ever need anything, don't hesitate to reach out.

Rated 5 out of 5 stars

So glad I found WLA

I just love the way the weight loss academy works it’s not a diet it’s a way to teach yourself to eating towards a healthy eating and lifestyle you don’t feel like your trying hard.
I’ve been on loads of fad diets joined clubs yes I’ve lost weight with them but then put it back on and much more.
WLA is not like that I did the 3wk reset which teaches you the way forward and I lost a stone which was brilliant i then joined the group which is for life and well worth becoming a member the support is great from Anna the coaches and other group members,
The recipes are fantastic easily done and too follow everyday foods and store cupboard foods that it hasn’t made it expensive to do, my husband even has the meals I make he loves them and I don’t have to cook separate meals which makes it easier.
I’m so glad I joined and looking forward to more weight loss not just on the scales but with the different clothes I can wear yes we all have the ones in our wardrobes with the tags still on that didn’t fit well I’m now taking those tags off and wearing them has I lose the weight get fitter and more healthier than I’ve ever been thanks to Anna and her team

July 28, 2023
Unprompted review
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Reply from The Weight Loss Academy

Thank you so much for sharing your experience with us! We're thrilled to hear that you've found our approach to be a refreshing change from traditional diets and that you've had such success with the Weight Loss Academy.

It's wonderful to hear that the 3-week reset was a turning point for you and that you've continued to find success and support in our group. We strive to make our program accessible, sustainable, and enjoyable for everyone, so it's great to hear that you and your husband are both enjoying the meals.

Congratulations on your weight loss and newfound confidence! We're so glad to have you as a member of our community and we look forward to supporting you on your journey.

Rated 5 out of 5 stars

A fabulous weight loss guide

Highly recommend this, have learnt loads about how to provide good nutrition for my body, to eat healthily and have food freedom . Lots of excellent recipes, and a fabulous community to support you.

July 23, 2023
Unprompted review
The Weight Loss Academy logo

Reply from The Weight Loss Academy

Thank you for your wonderful review! We're thrilled to hear that you've found our program to be so beneficial. Providing good nutrition and promoting food freedom are core principles of our program, and we're glad to hear that you've learned a lot in this area.

We're delighted that you're enjoying our recipes and finding them excellent. Our community is indeed fabulous and we really aim to ensure that everyone is supported in there.

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