The Whisky World Reviews 

8,914
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,685 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery, with many orders arriving much quicker than anticipated, even for international destinations. Products are frequently noted for being very well-packaged, ensuring they arrive protected and in perfect condition. Consumers also appreciate competitive and reasonable pricing, often finding excellent offers and significant savings. However, some customers noted delivery inconsistencies, including delayed or unreceived packages. Specific concerns involved next-day delivery charges not being honored and initial dates not always matching actual arrival times.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast... See more

Product

Reviewers mention positive feedback about product, highlighting great products at very reasonable prices and... See more

Price

People report positive experiences with price, consistently finding great products at very reasonable and... See more

Order

Users describe positive interactions with order, frequently highlighting the quick and easy transaction... See more

Service

Customers had positive experiences with service, frequently describing it as quick, easy, and efficient, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You know when you’re looking for just the right bottle or maybe something that’s a daily dram favorite pour? You don’t want to be left wondering if, when, or how those cherished packages will... See more

Company replied

Rated 5 out of 5 stars

The Tequila I favored became Unavailable in town. Family & Friends shopped in several cities of Mexico ( Unavailable!)Found in Columbia ( Custums Complications!) Thought these folks ( W-World) I purch... See more

Company replied

Rated 5 out of 5 stars

I made a number of purchases from Whisky World and I can honestly say they are one of best online stores I’ve used. They deliver quickly in very well packaged boxes everything has arrived safely via D... See more

Company replied

Rated 5 out of 5 stars

Made an order for one bottle of pusses 15 year old rum, it arrived the next day, very well packaged and protected. This if for an auction being held by one of our Royal Navy associations and will hop... See more

Company replied


Company details

  1. Liquor Store

About The Whisky World

Written by the company

About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.

Check out our Amazing Offers!

Written by the company

Weekly Special Offers Across our Whisky & Spirit Collections
With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
Make It Personal!
With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134

Free Standard UK Delivery On Orders Over £99

Time to Start Shopping!

Ordering to a single UK address? Your discount will automatically be applied at checkout by default! See our full shipping and delivery options: https://www.thewhiskyworld.com/delivery-returns-i5

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(8,914)

1,682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My order was collated and dispatched…

My order was collated and dispatched efficiently and quickly and the parcel was delivered exactly when DPD said it would be.

June 7, 2026
The Whisky World logo

Reply from The Whisky World

Hello Martin,

Thanks so much for the review! We're glad everything moved quickly and arrived right on time. We really appreciate you taking the time to share that.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Delivered within a few days

Delivered within a few days, packaging was very impressive, bottle and box individually wrapped, you could drop this from 2 storey building and there would be no damage, waiting for the right weekend to actually drink the whisky but looking forward to it.

June 7, 2026
The Whisky World logo

Reply from The Whisky World

Hello Mr. Abbott,

Thank you so much! We’re delighted the packaging stood out and that your bottle arrived in pristine condition. We hope you have a wonderful weekend when you finally get to enjoy it.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Excellent price for this whisky

Excellent price for this whisky, lower than I could find elsewhere. Really well packed and very quick delivery, plus delivery was lower than I have paid in the past. I will certainly use this company again.

June 2, 2026
The Whisky World logo

Reply from The Whisky World

Hello,

Thank you so much! We are so pleased your order reached you quickly and that you were happy with the value. It was a pleasure serving you and we look forward to seeing you again soon!

Barry,
TWW Support Team

Rated 5 out of 5 stars

My order came fairly quick

My order came fairly quick. Would recommend.

June 7, 2026
The Whisky World logo

Reply from The Whisky World

Hello Joanne,

Cheers! Happy it turned up in good time. Thanks for spreading the word!

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Order was packaged perfect

Order was packaged perfect, and came fast. Good delivery service

June 7, 2026
The Whisky World logo

Reply from The Whisky World

Hello John,

Thanks for the feedback! Really glad the delivery was fast and the packaging did its job.

Claire,
TWW Support Team

Rated 2 out of 5 stars

Was delivered to next door neighbour…

Was delivered to next door neighbour and signed by the delivery man himself and then telling me it’s delivered, I was all the time at home, completely freaked out as wasn’t sure where he has delivered it
Came out and enquired and found lying outside my neighbour’s door
Completely avoidable and very unprofessional with forging my signature

June 7, 2026
The Whisky World logo

Reply from The Whisky World

Hello Anindaylal,

Thank you for your review.

I am very sorry to hear that your parcel was delivered to your neighbour and left outside. That's unacceptable, and we fully understand how frustrating this situation must have been.

Your feedback has been noted, and we will be raising this with the courier to help prevent similar issues in the future.

Thank you again for your understanding and for bringing this to our attention, and we sincerely apologise for the inconvenience caused.

Sincerely,

Sam
TWW Support Team

Rated 5 out of 5 stars

Pleased

Pleased, all as expected

January 15, 2026
The Whisky World logo

Reply from The Whisky World

Hello Daniel,

Thank you! We’re so glad you had a positive experience and everything was spot on.

Barry,
TWW Support Team

Rated 5 out of 5 stars

21yo gem

Arrived on time well packed good condition excellent value shall use them again without fail first class

June 7, 2026
The Whisky World logo

Reply from The Whisky World

Hello Mr. Edwards,

Thank you so much! We’re delighted you had a first-class experience and can’t wait to serve you again.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Fast delivery and large selection to…

Fast delivery and large selection to choose from and reasonable price, Will order again Thanks

May 5, 2026
The Whisky World logo

Reply from The Whisky World

Hello Jason,

Thanks for the feedback! Glad you found what you were looking for and that it arrived quickly. We’ll be ready for your next order.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Lived up to the order

Lived up to the order. always appreciated. Timely as well.

June 5, 2026
The Whisky World logo

Reply from The Whisky World

Hello Aaron,

Thanks for the feedback! Glad everything arrived on time and met your expectations.

Claire,
TWW Support Team

Rated 5 out of 5 stars

I bought a whiskey and it came in less…

I bought a whiskey and it came in less than a week!

May 29, 2026
The Whisky World logo

Reply from The Whisky World

Hello David,

That is great to hear! We are so glad it reached you so quickly and that you had a good experience with us.

Barry,
TWW Support Team

Rated 5 out of 5 stars

The purchase was excellent and very…

The purchase was excellent and very well packaged. I would have preferred to receive it a little earlier, but overall I am very satisfied.

June 5, 2026
The Whisky World logo

Reply from The Whisky World

Hello,

Thank you so much! It’s lovely to hear you’re satisfied with the order and the packaging. We’ll keep working on our delivery speed to make your next experience even better.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Glengoyne is right up there with…

Glengoyne is right up there with Mcallan
Wish I’d found it earlier !

June 4, 2026
The Whisky World logo

Reply from The Whisky World

Hello Tommy,

What a great discovery to make! We’re so glad you found Glengoyne and are enjoying it so much. Here’s to many more brilliant finds ahead.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great products and great service.

Great products and great service.

June 4, 2026
The Whisky World logo

Reply from The Whisky World

Hello Tom,

Thank you! We are so glad you enjoyed the products and had such a positive experience with us.

Claire,
TWW Support Team

Rated 5 out of 5 stars

My Chartreuse arrived sooner than…

My Chartreuse arrived sooner than expected! Very nice to deal with and the website was easy. I will be back :-)

June 4, 2026
The Whisky World logo

Reply from The Whisky World

Hello William,

That's awesome to hear! We are so glad you had such a smooth experience and we'll be here whenever you're ready for more.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Excellent

Excellent, easy to use ordering system. Items at the best price I could find and delivered very quickly.

June 3, 2026
The Whisky World logo

Reply from The Whisky World

Hello David,

Thanks for the feedback! Glad you found the site easy to use and that we could get those items to you so quickly at a great price.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great prices delivered in under 24…

Great prices delivered in under 24 hours impressive.Definately one of the best businesses I've dealt with would highly recommend.

June 11, 2026
The Whisky World logo

Reply from The Whisky World

Hello Rosanna,

Thanks so much for the recommendation. Really glad we could get your order out to you quickly and that you’re happy with the pricing. It’s great to know everything worked out so well for you!

Claire,
TWW Support Team

Rated 5 out of 5 stars

I’ve ordered repeatedly and everything…

I’ve ordered repeatedly and everything was so great. I believe you used UPS in the past and my packages arrived in Florida, surprisingly, in 2-3 days. I still have not received my order for this. I am not sure what or why but these orders have been stuck in the FedEx Memphis TN location for almost 2 weeks with no updates. You guys have been great but not sure what to do going forward.

Edit: I changed the rating to a 5 star because dealing with The Whiskey World has been great. Awesome customer service and fast processing of the order with extremely fast response times. I would rate FedEx with a 2 star review. Luckily I received my package today which I needed for a going away gift tomorrow.

June 1, 2026
The Whisky World logo

Reply from The Whisky World

Dear Valued Customer,

Thank you for your feedback.

We sincerely apologise for the delayed delivery.
Please be advised that since the US import regulations, which took effect in August 2025, some packages entering the country are facing longer customs clearance checks at sorting hubs. However, we are pleased to inform you that customs released the parcel yesterday, and we now expect your parcel to be delivered in the next 2-3 days. We know how frustrating it is to have a package stuck with no updates, and we truly appreciate your patience through this. We hope that the parcel will be delivered very soon.

Sincerely,

Sam
TWW Support Team

Rated 5 out of 5 stars

I bought this for my older brother for…

I bought this for my older brother for a surprise b/day gift, he loved it , free p/p quick delivery, great price 👌

June 3, 2026
The Whisky World logo

Reply from The Whisky World

Hello Alice,

We are delighted that your brother loved his surprise and that the delivery was speedy. It is a pleasure to help make a birthday even more special!

Barry,
TWW Support Team

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