The Will Guys  Reviews 

206
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and ability to explain complex matters clearly and simply. Many people found the service to be excellent, often describing it as professional, efficient, and making potentially daunting processes feel stress-free. Reviewers appreciated the clear explanations, making the entire process easy to understand and ensuring peace of mind. The overall user experience was consistently positive, with many consumers noting that the process was made simple and straightforward. People felt confident in the arrangements made, benefiting from thorough guidance and clear communication throughout the entire journey.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and clear... See more

Service

Consumers find service to be positive, with many reviewers describing it as first-class, professional, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy to understand and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted a Will to be sorted out due to family difficulties and Max went through everything with me and it is exactly how I want it. He also sorted out insurance so if anything did happen my mortgage... See more

Rated 5 out of 5 stars

Hollie was great, explained everything fully and enabled us to ask questions as we went along. She understood what we needed and put this into a draft will for us to ready before agreeing the final... See more

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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4.9

All reviews

(206)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Andy Irlam at the Will Guys provided…

Andy Irlam at the Will Guys provided exceptional service for our first will and trust arrangement. From our initial consultation to the final signing, Andy's expertise and personable approach made the entire process smooth and stress-free.

Andy's friendly demeanor immediately put us at ease, and he took the time to understand our unique needs and concerns. His ability to explain complex legal concepts in a clear and comprehensible manner was truly impressive. He patiently addressed all of our questions and ensured that we fully understood the implications of our decisions.

Throughout the entire process, Andy demonstrated a high level of professionalism and attentiveness. His thoroughness and attention to detail instilled confidence in his abilities, and we felt assured that our will and trust were being handled with the utmost care.

In addition to his exceptional legal knowledge, Andy's personalized approach and genuine concern for our well-being set him apart. He went above and beyond to ensure that our specific wishes were accurately reflected in the documents, and he provided invaluable guidance in making important decisions that would impact our loved ones in the future.

Overall, our experience with Andy Irlam was nothing short of outstanding. We truly appreciated his dedication to providing exemplary service, and we would highly recommend him to anyone seeking will and trust arrangements. Andy's professionalism, friendliness, and clear explanations made what could have been a daunting process simple and manageable. We are grateful for his expertise and support and feel confident knowing that our estate planning needs are in capable hands.

November 19, 2023
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Rated 5 out of 5 stars

We were helped by Josh Williams to…

We were helped by Josh Williams to complete our will. He was extremely helpful and knowledgeable and explained in detail what we needed to do to protect ourselves and our family. I would not hesitate to recommend Josh to anyone who needs to make a will but is unsure of how to go about things. Excellent service!

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Oscar :)

Thank you Oscar for all your help! Oscar was and has been brilliant such a great service!
Everything was super straightforward and made as simple as possible. All I needed was a simple will and what I got was a basic simple will, no pressure to have products that at this point I felt that I didn’t need. All these aspects were clearly explained and help me gain knowledge around different aspects to consider in the future! Will definitely continue to rely on the Will Guys for these in the future :)
The whole experience has been super easy and enjoyable :)
The times are super flexible and the communication has been great the whats app messaging has been brilliant for ease in communication :)

Thank you Oscar :)

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Oscar from WillGuys was in one word…amazing…

Oscar from WillGuys was in one word… amazing!!!! a true professional, explained everything, and put me at ease with the whole process. What I liked must is how he put me in the centre of the decision making. They are a credit in what they do, plus giving back to the community of front line workers. Thank you so much.

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you to Andy, great service

A huge thank you to Andy Irlam for making writing our will so simple and straight forward. We had been putting it off for a while and dreading the experience but Andy put us at ease straight away and explained everything in a way that was easy to understand, with plenty of opportunity to ask questions. Great service, I will be recommending him to friends and family.

October 24, 2023
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Rated 5 out of 5 stars

Hannah has helped up put a will in…

Hannah has helped up put a will in place to protect our family. Hannah was flexible with times to suit us as well as providing a thorough explanation of other products and services that may be of interest to us. Overall a fantastic experience!

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Hannah Bushell

With recently having a child my partner and I wanted to do a will. Hannah was very accommodating and worked around our schedule. She made the process really easy for us. Hannah helped us with everything we needed and was very professional!

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Had the most professional brilliant…

Had the most professional brilliant unbelievable experience with gill Hogg in sorting out my will making sure everything was right for me just went above and beyond to help , couldn’t highly recommend anyone else to you if you’re going to do anything to day make it the phone call to the will guys and get in touch will gill Hogg

October 5, 2023
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Rated 5 out of 5 stars

Rachael was so lovely, professional and helpful

Rachael was so helpful
Had our first online meeting ( we were given the choice of face to face) with Rachael this morning. I was quite apprehensive, as aged 66 and 60, this is the first will my husband and I have done. Rachael was so lovely, had real empathy, a touch of appropriate humour and really put me at my ease. The whole process was so much simpler than I thought it would be. Rachael explained things really well and set up a trust and power of attorney ( both health and financial) for my husband and I. The cost was really reasonable when compared to what other companies have quoted and when you consider what the potential cost of not having a will would be.I would recommend Rachel, Zak and the Will guys, they made me feel at ease and it is so good to know that everything is now in place for us , though hopefully we won't need the will for many, many years to come.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I was really apprehensive about doing my will, following the recent passing of my husband. However Gill Hogg at The Will Guys was really friendly, knowledgeable, supportive and put me at ease from the offset. Gill explained everything thoroughly so I understood exactly what I was doing and was really responsive to any questions I had. Gill also helped me sort out my Lasting Power of Attorney, which was really quite straightforward. I would have no hesitation in recommending The Will Guys, especially Gill to all my friends, family and work colleagues. Thank you Gill x

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Gill Hogg

What a pleasure it was to speak with and meet Gill Hogg at The Will Guys. She put myself and my partner at ease from the offset. Gill is extremely professional and very knowledgeable, not only in Will writing but also in offering life insurance advice, with no pressure at all to take a policy out. She explained everything thoroughly so we understood exactly what we were doing. Gill even came to us, so we didn't have to make the journey to her. I really can't thank her enough. I would have no hesitation in recommding The Will Guys, especially Gill to all my friends, family and work colleagues. Thank you Gill, absolute star x

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

I was really anxious about writing my…

I was really anxious about writing my will. Stacey was absolutely brilliant from start to end. I cannot thank her enough. Explained everything clearly and put my mind at ease. I have already recommended her to a work colleague.

July 12, 2023
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Rated 5 out of 5 stars

Highly recommended service from The Will Guys!!

Nicole was extremely helpful from the start. Appointments were booked around my diary and she explained everything in detail to put me at ease. No hard sell or offering things I didn't need. Nicole is passionate about helping and has so much knowledge, she was very professional throughout and gave me the time I needed to make a decision. I would without doubt (I already have) recommended ‘The Will Guys’ to everyone.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Would totally recommend the Will Guys…

Would totally recommend the Will Guys received great service from Josh and Darren explained everything in straight forward terms advising us through each step covering Will's pensions and mortgage advice.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Nicole was the ultimate professional

Nicole was the ultimate professional. I reached to her and scheduled a date and time that suited. Additionally, I provided the necessary information required prior to the meeting. The meeting went very smooth and I was given great advice and clear direction. Nicole was very professional and approachable. Her knowledge of the subject matter proved invaluable. I wholly recommend ‘The Will Guys’ to any serving or ex service member.

May 11, 2023
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Rated 5 out of 5 stars

Nicole makes adulting easy

Could recommend Nicole highly enough. She made everything to clear and easy to understand without being pushy.
Nicole regularly checks in with us to ensure the policy still works for us, she really goes the extra mile to make sure everything is what we need it to be.
I recommend Nicole to all my friends.
To put it simply Nicole makes ‘adulting’ easy.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Jenn

Jenn has written a Will for my Dad and supported my Aunt and Uncle through the Will, Power of Attorney and Trust processes. I only wish I’d found her sooner to do my own. She explained the whole process and support was available throughout and afterwards. I can’t thank Jenn and the Will Guys enough for the support my family have received. 5⭐️ service.

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service provided

Excellent service provided from start to finish, timely communications and timely reminders of upcoming appointments provided.
Can't fault the service provided by the Will Guys and Nicole translated all the legal phrases into simple explanations throughout.

May 3, 2023
Unprompted review

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