Not a good experience unfortunately.
Not a good experience unfortunately.
We looked at reviews and the range of windows available and felt they would do the window and door replacement well.
Instead, we had multiple holes under the internal bay window sills (they returned to fill these when fitting the door but left one hole), and a door that was very difficult to lock. The external bay window sills had been cut to make them fit leaving triangular gaps with filler in. This has already discoloured and sunk a bit, looking worse than the old window sills. The gaps are at widest 9mm.
The company has refused to return unless we pay £450 of the final £500 we have withheld until everything is sorted out. We feel this puts us at a high risk of them not returning and us having to pay more to another company.
Several windows need to be adjusted already (never needed in the old windows)
We have already had to pay another company for an emergency call-out because the door wouldn’t lock and I had injured my hand and was wearing a splint by that point. It has been great since this adjustment.
They have told us we took too long to notify them about some of this (up to two weeks) and that they are doing us a favour by offering to return if we pay the last sum of money.
They blame everyone except themselves when things go wrong (us not being home, previous window fitter, our house etc)