The Wool Company Reviews 

1,221
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Back in 2018 I ordered a wool blanket from this company and it is still beautiful and in mint condition ten years on. I recently ordered a sheepskin, dove grey for my disabled husband to sit on. He s... See more

Rated 5 out of 5 stars

Ordered a small seconds sheepskin rug. Arrived quickly and well packaged. Lovely little rug, small yes, but perfect for what I wanted it for. And a beautiful blue. Would purchase from this company aga... See more

Rated 5 out of 5 stars

Bought a beautiful lime green lambswool shrug for my son and daughter in law who'd just moved home, goes lovely with their black leather settee, and daughter in law is delighted as green is her favour... See more

Rated 1 out of 5 stars

I chose The Wool Company and paid more than average for a pair of wool inner soles, thinking they would be a better quality then cheaper alternatives. After just an evenings wear, the wool had collaps... See more

Company replied

Company details

  1. Children's Clothing Store
  2. Baby Store
  3. Bedroom Furniture Store
  4. Living Room Furniture Store

Information provided by various external sources

We started The Wool Company making socks from kid mohair, the fleece shorn from baby Angora goats, but soon realised that there was a serious shortage of supply of high quality natural wool products of many kinds and started to develop our range. As well as selling to retail customers online we supply a number of corporate customers including world wide hotel chains, boutiques, stores, boutique hotels, breweries chains etc. Our wholesale division is relatively small but growing well, we now have excellent wholesale clients in the UK and abroad. At The Wool Company we have always felt that the the use of natural fibres for bedding and clothing is better in every way than petrochemical products and it is our mission to share our belief with the rest of the world that cares to listen. Our watchword is Quality: we source as many of our products as we can from the UK and most of our suppliers make their products in Britain and our famous sheepskins are mostly from Devon and Cornwall, but we also like to think that we supply the very best quality wool products from around the world so you can be confident that whatever you buy from us is of superb quality. We don't favour inferior UK products over better products from abroad. The Wool Company's priorities: High Quality ...... Value for Money ...... Local Sourcing. - Because of our low overheads you can also be confident of getting real value for money from us: you may be able to buy cheaper elsewhere but we don't believe you will get the same quality for the price! We are still a small company; the whole family gets involved in one way or another (our children have all helped with product testing, modelling, gift wrapping, packing and stock-taking and even art direction!) and, when the children are at school, our team totals eight. So if you contact us you will know you're getting a real personal service! Copyright © The Wool Company Higher Hill Farm, Cardinham, Bodmin, Cornwall, PL30 4EG


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4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,221)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

The purchase of mohair socks !

Bought two pairs of mohair socks, they were delivered with speed, they are of course not the cheapest of socks, but feet are kept warm in winter and cool in summer, being super efficient at eliminating odours, and absorbing sweat.

Will purchase from this company again, thank you .

January 31, 2019
Unprompted review
Rated 5 out of 5 stars

present

lovely sheepskin rug bought for a present.although the item was initially out of stock I placed an order & was pleasantly surprised at the speedy delivery.most impressed with the packaging .I prefer to shop with family run businesses as this is & hope they prosper.also I like the idea of a brief outline of the company.well done

November 28, 2016
Unprompted review
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Reply from The Wool Company

Thank you for taking the time to post a review on Trustpilot. Customer feedback helps guide our service improvements and to this end we do actually ask all our customers for feedback using "Feefo", another reviews moderator, so you will receive an email from them in due course.

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Rated 5 out of 5 stars

Very pleased!

I am happy to give you 5 stars! It is exactly what I wanted for my first grandchild and so pleased that it comes from a Cornish company as my husband is Cornish. Do you have a retail outlet in Cornwall? The design and quality of the shawl are impressive and I would like to view and possibly purchase other items.

April 21, 2015
Unprompted review
Rated 5 out of 5 stars

Maggie, Glasgow

I was delighted with the products from the Wool Company.
The Polka Dot shawl is terrific value and much nicer than the picture, I am so glad I order two!
The knitted Merino shawl is beautiful, and is as light as a feather.
The Pure Cotton Cellular Baby blankets are great and the price is a fabulous bargain.
All of the above are for a first grandchild and my daughter agrees that the qualtity is tremendous.
I will certainly use the company again for future products as the delivery and service was excellant.

November 3, 2014
Unprompted review
Rated 5 out of 5 stars

SUPERB MARINO WOOL MATTRESS TOPPER

I suffer from arthritis in the spine which affects my mobility and sleeping ...after much research I stumbled across the Wool company website and was delighted to find excellent reviews for the Marino wool mattress topper which helps with pressure point pain...I had previously considered memory foam toppers but was told this would not be beneficial for my condition and not only that they would make me hot...so although £109 is pricey for a single wool topper I can honestly say...hand on heart...I don't regret a single penny..money well spent, it is so cosy and has given me a goods nights sleep waking refreshed and a lot less pain and stiffness in the morning...I highly recommend this product and the efficient, professional way my order was processed and kept me posted via text and e-mail as to delivery which was very prompt...Well done Wool Company ...delighted with your service and product...Ann

May 28, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent quality waffle blanket; good service

With a degree of scepticism, I ordered a cotton waffle blanket having read on their website that The Wool Co's ones were softer than those available on the high street. But it's true! It is beautifully soft and drapes perfectly on the bed. I'll be ordering another very soon.

May 1, 2014
Unprompted review
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Rated 5 out of 5 stars

The best nights sleep you'll ever have!

I now have around three wool duvets from the Wool Company, my most recent arrived today ready for winter. I couldn't believe how comfortable and warm I was without getting too hot. I would never go back to any other type of duvet and both my children have them too. They are more expensive, but can you put a price in a good night's sleep? I don't think so. It's a shame they don't sell kingsize or super kingsize pillows as I had to go elsewhere for these, but at least you can buy them in the UK now. A few years ago I had to have my pillows imported from the states as no-one sold them. However, the word is spreading. Wool bedding with a good quality cotton linen cannot be beaten. Now to try out my new duvet and pillows for the first time. I'm sure they won't disappoint!

September 17, 2013
Unprompted review
Rated 2 out of 5 stars

On hold....not good enough!

We ordered a sheepskin rug on 16 August which was to be a gift for the Bank Holiday weekend. We discovered soon after placing this order that we had been charged in full and that the rug in question would not be dispatched for 2 weeks. We paid extra for express delivery which obviously is no longer required. We emailed requesting that our order be cancelled and money refunded as the rug would arrive too late. They apologised for any inconvenience but offered no refund, saying instead that our order was "on hold". We will therefore have to wait for our rug which is no longer required and have the added expense of returning it! My mother (who paid for the rug) is a pensioner and could do without the extra expense that will unfortunately be necessary. Most disappointing! I give two stars only for this review, as I feel it is more than generous.

August 25, 2013
Unprompted review
Rated 5 out of 5 stars

Beautiful pashima

The service was very quick and the pashima arrived in perfect condition. Absolutely beautiful and will order another pashima in a different colour later this year.

May 14, 2013
Unprompted review
Rated 5 out of 5 stars

Truly excellent!

Submitted purchase order yesterday late morning and a beautiful pashmina arrived 10:00 this morning. What more could you wish for? Excellent service and product, thank you.

May 1, 2013
Unprompted review
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Rated 5 out of 5 stars

Gorgeous fleece mattress cover!

I hesitated to spend so much on a mattress cover for our new memory foam mattress, but the reality is even better than I expected! It is plush and provides a a delightful softness under the sheets, as well as protecting us from the possible over-heating of the memory foam. A perfect combination!

April 21, 2013
Unprompted review
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Rated 5 out of 5 stars

Excellent. Service

It was a birthday present for my sister who will be doing a lot of travelling over the next year or so she said it was perfect and will be using first when we go to Australia in June. I will also be buying one

April 18, 2013
Unprompted review
Rated 5 out of 5 stars

Fabulous pashmina - in a fabulous colour

I bought the emerald pashmina as I needed something urgently for a wedding - it was much too cold to wear my dress without a shoulder covering. The pashmina arrived promptly and I was thrilled with it. It is well made, a rich colour and was much admired. I am now wearing it as a scarf for these bright but still chilly spring days and it gets compliments wherever I go.

April 16, 2013
Unprompted review

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