Item as described. Colour description on the website was very accurate. I haven’t used the yarn yet so I cannot comment on the quality.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
On my holidays from Leicester and had heard about The Wool factory on FB. Visited today and I have to say how amazing the store is in particular the staff. Very welcoming and knowledgeable. Highly... See more
I am addicted to this site. These people are fabulous. Great choice,amazing prices,speedy delivery,great deals on delivery,great communication and exemplary customer service. They reply immediately t... See more
As I was new to the area, I was interested to see what it was like inside. Don’t get me wrong there was a very good selection of wools, yarns etc…. but a lot had no prices, and staff seemed not ver... See more
Company details
Written by the company
Knitting Yarns & Wools online
Contact info
5 Market Place, LN13 9DZ, Alford, United Kingdom
- sales@thewoolfactory.co.uk
- thewoolfactory.co.uk
3.8
Great
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ordered some wool online and have never…
ordered some wool online and have never received, tried e mailing them - no reply, tried calling and their mailbox is full of messages so you cant leave one (and they don't answer) tried chat function on website - guess what.. no reply! ill have to try and contact my credit card company for a refund that way but you might want to avoid this company for these reasons! Hoping this review might prompt them into getting in touch - you never know!!
October 11, 2022
Unprompted review
Advertisement
Good range of affordable quality yarn
Good range of affordable quality yarn. The colours on the website are just like the actual colours. I ordered on the Thursday and the delivery arrived on the following Monday. I received regular order status updates. A very positive first experience. I will no doubt be ordering from this site again.
September 27, 2021
Unprompted review
Excellent service
Very impressed with my first order. Arrived well packaged and in less than 48 hours. Fantastic quality soft double knit at a very competitive price. Would definitely recommend and would use again.
June 26, 2021
Unprompted review
Great products, Fast shipping
I order yarn fairly regularly to make products for my business and we’ve tried various places to get yarn that’s consistently products that are in-stock with fast shipping etc etc.
The Wool Factory have ticked all the boxes for us and will continue to purchase from them
June 8, 2021
Unprompted review
Great customer service..
Great customer service.. Ordered online and my delivery arrived in under 48 hours. Well packaged, the wool is very good quality. Am very impressed and would recommend this company.
March 13, 2021
Unprompted review
Advertisement
The set of knitting needles I bought…
The set of knitting needles I bought online from this company was a good price and fast delivery.
March 3, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.