The Zebra Reviews 3,848

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and kindness, making the process of finding insurance easy and stress-free. Many people highlight the excellent customer service, noting that agents are patient, knowledgeable, and dedicated to finding the best rates and coverage. The service is frequently described as efficient, with consumers appreciating the speed and ease of obtaining quotes and completing their insurance. However, some customers also noted issues with the user experience, mentioning concerns about the platform's functionality or that they received unwanted communications after using the service. A few other people also felt that the price quoted was not always accurate, with the final offer being higher than initially presented, and some experienced difficulties with live agents or receiving necessary documents.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings on their... See more

Customer service

People report positive experiences with customer service. Many customers praise agents for being kind,... See more

Service

Reviewers highlight positive aspects of service, with many praising the ease and speed of the process,... See more

User experience

Users describe positive interactions with user experience. Many customers found the app and site... See more

Based on these reviews

Rated 5 out of 5 stars

The Zebra compared quotes for me, finding the best insurance at the lowest price. Zachary also found a great roadside assistance plan. All services were provided without charging agent fees.

Rated 5 out of 5 stars

I needed to insurance for our car and truck and I was shocked at how easy and fast it was to get a good quote. Customer service was amazing and the lady who helped me was very kind and professional. T... See more

Rated 5 out of 5 stars

I was bombarded with company offers when I started looking for insurance, but once I had the help from hanna on zebra I couldn't be more happy with the outcome! She answered all my questions and was a... See more


Company details

  1. #67 of 108 best companies in Insurance Agency
  2. #24 of 40 best companies in Auto Insurance Agency
  3. #8 of 23 best companies in Home Insurance Agency
  4. #21 of 33 best companies in Insurance Broker
  5. #3 of 8 best companies in Renter's Insurance Agency

About The Zebra

Written by the company

Compare car and homeowners insurance side-by-side in minutes to find the cost and coverage the works for you. All without the hassle of annoying phone calls (we don't sell your data to third parties). The Zebra partners with all the major insurance providers and hundreds of other local and regional carriers to find you the best policy at the best price. Save time and money by comparing rates at TheZebra.com.

Or call us at 1.888.255.4364 to speak directly with one of our independent, licensed insurance agents who can walk you through the process.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 1 out of 5 stars

Their technology hype is a simple pricing engine. Any broker has.



As a former insurance agent with 14 years of experience (no longer licensed after changing careers), I found my experience with Zebra Insurance to be both disappointing and unprofessional.

The platform felt more like a lead-generation funnel than a legitimate advisory service. The quoting process lacked consistency, and I did not feel the quotes presented were something the company truly stood behind. That’s a fundamental issue for any brokerage.

More concerning was the communication. Despite clearly requesting no further contact, I continued to receive follow-up texts and emails. Ignoring a direct request like that reflects poorly on their professionalism and customer respect.

Between the software, sales approach, and lack of accountability, I would not recommend using their services. In my opinion, consumers are far better served working with a reputable local broker who provides transparency, stands behind their quotes, and respect customers

March 29, 2026
Unprompted review
The Zebra logo

Reply from The Zebra

Thank you, Regan, for taking the time to leave a review. It's always great to hear feedback from insurance alumni!

We weren't able to find your unsubscribe request, but we have unsubscribed you from all emails. Would you forward the request you made to us at reviews@thezebra.com? We'd like to make sure that we're capturing all unsub requests.

Thank you again, for the feedback.

Rated 1 out of 5 stars
The Zebra logo

Reply from The Zebra

Thank you, Bernard, for taking the time to leave a review. You did the smart thing by comparing. We're sorry we didn't save you money by comparing rates.

Depending on your state, rates may be at an all-time high right now due to factors outside of your control: rising costs to repair vehicles, inflation, and rising claims in your area.

Here's more info: https://www.thezebra.com/resources/car-insurance/insurance-law-changes/

Rated 1 out of 5 stars

I started getting a ton of spam after…

I started getting a ton of spam after using your service.

March 25, 2026
The Zebra logo

Reply from The Zebra

Oh no! We hate to hear you're having this experience. We take our no-spam promise very seriously and want to investigate what's happening here. Could you forward the spam you're getting to reviews@thezebra.com? And is the spam from The Zebra or is it from insurance carriers?

Thank you, Alexandra, for your feedback - this will help us improve our user experience.

Rated 5 out of 5 stars

I was bombarded with company offers…

I was bombarded with company offers when I started looking for insurance, but once I had the help from hanna on zebra I couldn't be more happy with the outcome! She answered all my questions and was able to give me many diffrent versions of auto quotes until we find one that worked best for me. I was able to get a great rate and roadside assistance for a price I never thought possible!! I would 100% recommend using zebra and well tell anyone who will listen about their services. Thank you!!

March 29, 2026
Rated 4 out of 5 stars

Great tool, some downsides

Great tool for comparing, but some results still require you to put in all the same info to get the quote. A little annoying and repetitive. But overall, haven’t found a better site to compare prices.

March 28, 2026
Rated 5 out of 5 stars

I love using Zebra

Using Zebra not only was it easy but I got the cheapest quote with them. Everyone else was charging me well over 230 dollars just for state minimum. Zebra got it for me for 170. I’m supper happy! The staff was very helpful and very kind. He also stayed in chat with me until everything was done.Thank you Zebra

March 27, 2026

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