Booking was easy and always able to speak to the same person Mandy who was very helpful and friendly. We’ve used bigger companies before but everything went accordingly to plan. The tour of S... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic experience on a Route 66 holiday organised by THG. Couldn’t have been more helpful throughout the booking process and sorting out a few last minute changes we requested. All aspects of the t... See more
Company replied
This was a positive experience from start to finish. Communication and information were very good. We had a couple of questions, which were answered very promptly. The vouchers and other paperwork cam... See more
Company replied
I cannot recommend this company highly enough. From the booking process through to the actual Holiday their service was excellent. In particular reference to Bev who came to our rescue when our... See more
Company replied
Company details
Written by the company
Experienced, creative and on trend, we thrive to provide personalised luxury holidays to a multitude of destinations. We know that the world is a melting pot of diverse experiences and is ready to be explored. We offer holidays from the temples and tigers of Asia, to America’s glittering cities, the pristine white sands of the Indian Ocean and the gigantic skyscrapers of Arabia. Our website features a wide range of destinations and dream bespoke holidays, this is only a taste of what we have to offer. It’s our speciality to incorporate your personal flare and tailor-make your dream holiday. No itinerary is too big or too small. Our World Travel Experts are passionate in providing a personal service whilst providing outstanding value throughout your customer journey.
Contact info
Suite 3 RVB House New Mill Court, SA7 9FG, Swansea, United Kingdom
- 01792 482432
- enquiries@thgholidays.co.uk
- thgholidays.co.uk
4.7
Excellent
181 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good customer service
April 21, 2026
Reply from THG Holidays
Dear Mrs Short,
Thank you for taking the time to leave a positive review on Trustpilot.
We look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
Very helpful staff
Very helpful staff on the phone.
Prompt replies to emails.
Recommended an excellent holiday.
April 1, 2026
Reply from THG Holidays
Dear Mrs Holmes,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are so pleased to hear that you found our team helpful on the phone and responsive over email. It’s great to know that our recommendation led to an excellent holiday experience for you.
We really appreciate you taking the time to share your feedback and hope to assist you again with your future travel plans.
Best wishes,
THG Holidays
THG offer unusual experiences with the…
THG offer unusual experiences with the booking process and after sales care second to none
April 16, 2026
Reply from THG Holidays
Dear Mrs Kimberley,
Thank you for your kind words! We’re so pleased to hear you found our team friendly and helpful.
Providing great service is really important to us, so it’s lovely to know we made a positive impression.
We hope to assist you again in the future!
Best wishes
THG Holidays
Reply from THG Holidays
Dear Ms Taylor,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that you were satisfied with our services and we look forward to arranging your next holiday in the near future.
Best wishes,
THG Holidays
Sri Lanka Bucket List
We completed a Bucket List Private Tour in Sri Lanka. THG were great in tailoring our holiday based upon one of the options on their website but made it bespoke for ourselves with a few changes to the Itinerary. The holiday itself was great and the tour itself was perfect visiting a number of attractions and hotels and ended in a beach resort which allowed some recovery time at the end with the right balance of sightseeing/travelling and relaxation. The guide we had was brilliant and was very knowledgeable about the Island and its history. His English was excellent and his driving exemplary.
The end of our holiday was unfortunately at the beginning of the current Middle East crisis which meant we had to wait just over another week to return home. THG were great in keeping us fully appraised of flight cancellations at this extremely difficult time and relocated us to an alternative Hotel in Columbo from the Beach Resort which was to a very high standard. We eventually flew home safely.
This is the fourth time we have used THG and would not hesitate in using them again.
February 17, 2026
Unprompted review
Reply from THG Holidays
Dear Customer,
Thank you for taking the time to leave a positive review on Trustpilot, and to share such a detailed review of your recent trip to Sri Lanka.
We are delighted to hear that your Bucket List Tour lived up to expectations and that our team was able to tailor the itinerary to suit your preferences perfectly.
We look forward to helping you plan your next adventure.
Best wishes,
THG Holidays
Reply from THG Holidays
Dear Mr Wilkinson,
Thank you for your lovely review! We are really pleased to hear that you found our team knowledgeable and helpful.
We truly appreciate your comments and look forward to assisting you again in the future!
Best Wishes,
THG Holidays
Very friendly helpful staff
March 20, 2026
Reply from THG Holidays
Dear Mrs Mepham,
Thank you for your kind words! We’re so pleased to hear you found our team friendly and helpful.
Providing great service is really important to us, so it’s lovely to know we made a positive impression.
We hope to assist you again in the future!
Best Wishes,
THG Holidays
Too many expensive chargeable extras.
March 20, 2026
Reply from THG Holidays
Dear Mrs Evans,
We are sorry that you felt it was necessary to leave a three-star review regarding your MSC Virtuosa Cruise going to the Norwegian Fjords.
You mention ‘too many expensive chargeable extras’ as the reason for your low review and we can only assume that this is related to optional onboard services/facilities such as speciality restaurants, spa treatments, or shore excursions etc.
Unfortunately, the optional extras are completely out of THG Holidays control, and most cruise lines have similar extra charges.
We do hope that this does not detract from what will be an enjoyable cruise to the magnificent Norwegian Fjords.
Best Wishes,
THG Holidays
Reply from THG Holidays
Dear Mr Jacobs,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We look forward to arranging your next holiday in the near future.
Your feedback will be passed on to Ailsa and the Team!
Best wishes,
THG Holidays
Booking a holiday
Everyone I dealt with was very knowledgeable and exceptionally friendly and helpful. They resolved my queries quickly and efficiently and followed through on promised actions to ensure satisfaction, brilliant customer service
I would certainly use them again.Well done THG !
March 16, 2026
Reply from THG Holidays
Dear Mr Francis,
Thank you for your lovely review & kind words! We are happy to hear that our team made such a positive impression.
It’s especially great to know your queries were handled quickly and efficiently, and that everything was followed through as promised.
We truly appreciate your kind words and your trust in us, and we look forward to assisting you again in the future.
Best Wishes,
THG Holidays
Booking as a solo traveller
I decided to book this Easter Danube cruise as a solo traveller. The lady who I spoke with was very informative, not pushy so I felt confident to go ahead. The documents all arrived on time,they were clear so now I am eagerly waiting for the cruise
March 5, 2026
Reply from THG Holidays
Dear Mrs Lloyd,
Thank you so much for your lovely review! We’re delighted to hear that your booking experience was a positive one.
We are also pleased everything arrived on time and was clear for you. We hope you have a fantastic cruise, and if there is anything you need before you travel, we are always here to help.
Best Wishes,
THG Holidays
We had a great holiday through these…
We had a great holiday through these guys with great value for money. Everything went as planned.
September 16, 2025
Reply from THG Holidays
Dear Mr Cullen,
Thank you for your kind words! We are delighted to hear you had a great holiday and that everything went smoothly from start to finish.
We really appreciate you taking the time to share your experience, and we hope to help you plan another fantastic trip in the future!
Best Wishes,
THG Holidays
Great holiday in Thailand
Great holiday in Thailand, Thg holidays recommended resort and hotels both in Bangkok and Khao lak and they were excellent both for location and quality, and cant recommend them enough when Etihad cancelled return flight because of the war THG sorted extra night in hotel and rebooked us on next flight so we didnt have the stress and worry and could enjoy our holiday.
March 10, 2026
Unprompted review
Reply from THG Holidays
Dear Mr Bevan,
Thank you for your kind words.
We are so pleased to hear you had a great holiday in Thailand, even given the challenging circumstances in the Middle East. We are also glad the team could step in and assist when your return flight was cancelled, helping to make the situation as smooth and stress-free as possible.
Thank you for recommending THG Holidays and for taking the time to share your experience. We look forward to helping you plan another fantastic trip in the future.
Best Wishes,
THG Holidays
Reply from THG Holidays
Dear Mrs Bowley,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that you were satisfied with our services and we look forward to arranging your next holiday in the near future.
Your feedback will be passed on to Gareth and our Team!
Best wishes,
THG Holidays
Fabulous
Wow! We have nothing but praise for THG Mandy for the great itinerary to Sri Lanka and the Maldives and Bev for our final leg.Given the problems in the Middle East Bev and the team have been amazing moving flights and sorting accommodation. We cannot recommend THG highly enough and we will be definitely be booking with them for our next adventure!
February 15, 2026
Unprompted review
Reply from THG Holidays
Dear Mrs Gadsby,
Thank you for taking the time to leave a positive review on Trustpilot, and for your kind words.
We are delighted to hear how much you enjoyed your trip to Sri Lanka and the Maldives.
It’s also great to know that Bev and the team were able to support you during the unexpected challenges with the situation in the Middle East and ensure everything continued as smoothly as possible.
Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to Mandy, Bev and the wider team.
We look forward to helping you plan your next holiday!
Best Wishes,
THG Holidays
Brilliant customer service
Brilliant customer service, organisation and communication from the get go in very trying times…..Thank you Gareth, Gavin and Bev
March 9, 2026
Unprompted review
Reply from THG Holidays
Dear Mrs Stone,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience.
We’re really pleased to hear that Gareth, Gavin and Bev were able to support you with clear communication, organisation and customer care.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Thank you again for your trust and support.
Best Wishes,
THG Holidays
Helpful and efficient!
February 26, 2026
Reply from THG Holidays
Dear Mrs Warren,
Thank you for taking the time to leave a positive review on Trustpilot.
We are pleased to hear that you were satisfied with our service.
Your feedback will be passed on to our team!
Best Wishes,
THG Holidays
Just come back from Vietnam & Cambodia…
Just come back from Vietnam & Cambodia , the holiday was put together by Kerry at THG and the whole experience was absolutely superb. Excellent hotels at all destinations, great destinations and excellent excursions with great guides , all arranged by Kerry. Thanks for a great trip.
February 26, 2026
Reply from THG Holidays
Dear Mr Morgan,
Thank you so much for your lovely review. We’re delighted to hear that you had an amazing experience in Vietnam and Cambodia.
We are pleased to know that you enjoyed and that the guides helped make the trip even more special. Kerry will be happy to hear your kind feedback and to know that the itinerary she arranged helped create such a memorable holiday for you.
Thank you for choosing THG, and we look forward to helping you plan another amazing trip in the future!
Best Wishes,
THG Holidays
Fail to support stranded customers
We are stranded in Sri Lanka due to Qatar airspace closure. THG have been hopeless, unhelpful, lacking empathy and failing to comply with international legislation. Instead of supporting us with hotel, transport. Food. Etc, they say they will pay up to £159 which barely covers B&B and transfer and we must pay everything else and reclaim from insurers. This breaches legislation. Communication has been awful. Do not book with these cowboys!
March 2, 2026
Unprompted review
Reply from THG Holidays
Dear Mr Cunningham,
It is always disappointing to receive negative feedback at any time and more so in a period where we are working round the clock to try and support our customers in very difficult circumstances. We appreciate that people react to stressful situations in different ways, but we always hope that our customers react in a reasonable manner. This review is neither fair nor reasonable as we have been in almost constant contact since we first spoke to you regarding your booking on Sunday - on that occasion you made a point of thanking us for our swift response. We can assure you that we take our responsibilities seriously and are here to support our customers in any given situation.
Unfortunately, as the regional airspace is still closed you will need to stay in Sri Lanka until we are able to re-protect you on a suitable flight home. We are constantly monitoring this position to allow us to act quickly when there is a policy update or flights become available. Given we do not have our own aircraft you will appreciate that we can only work with Qatar Airways and their stated policy of managing significant numbers of people in a similar position. Until we have a flight for you, we are working with our local agents to give you several hotel options to accommodate you until we can get a confirmed flight. Our policy in situations of travel disruption beyond our control is that we will meet the cost of the first night’s accommodation and incidentals, and any further expense would need to be paid by you direct to the hotel and claimed on your travel insurance. We will continue to monitor the situation, keep you informed by email and via our local agents and will get you home as soon as possible.
Everyone has a right to their opinion but posting such unfair and inaccurate comments where a team of people are doing their very best to help you in all areas within our power is not helpful. We do not control international events, Qatar Airways or hotel availability but within what we do control we will continue to help you as best we can. Please remember that closing airspace is not our fault and that we can not force Qatar Airways to pick up the entire cost of any delay in Sri Lanka which is what you are asking for. We hope that you will reflect on these comments and realise that calling the people that are doing their best to assist “Cowboys” is insulting and suggesting we are in breach of legislation is slander.
Kind Regards
THG Holidays
a friendly helpful person on the end of…
a friendly helpful person on the end of the phone
February 13, 2026
Reply from THG Holidays
Dear Mrs Yates,
Thank you for your kind review! We're really glad to hear that our team member was friendly and helpful on the phone. Providing great customer service is very important to us, so it’s wonderful to know we were able to assist you.
We hope you have an amazing cruise and are here for anything you need in the meantime!
Best Wishes,
THG Holidays
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.