THG Hosting Reviews 

We had been with UK2 for best part of 20 years with a very large number of dedicated servers over the years and the hardware, support and billing had always been very good. Then THG purchased them back in 2017 and for a while nothing changed but over the last few years that hasn't been the case. Prices have been dramatically increasing and the service quality and support levels rapidly decreased. We had already, a few years ago, started moving some of our infrastructure to different companies and THG honestly didn't care. Maybe that was just indifference or they knew what the longer term plan was - recently they terminated every customer's contract for dedicated hardware. Even though we had paid yearly up front for managed support on some services, they suddenly changed their support hours to Mon - Fri 7am to 3-30pm and due to their poor underlying infrastructure, this often meant that even if a server crashed at 4pm Friday it was impossible to get it back online until Monday morning. With the notice of termination of all dedicated servers they have probably done us a favour but even then their pig headedness and "we are always right" attitude made this harder than it should have been. A deadline date given when servers would be shutdown but no compensation offered "you could have used the servers until the day before we shut them down!!" To make matters worse, we tried to remove our credit card details from their system (they didn't allow this in contravention to various laws / rules and wouldnt manually remove them) and even though we asked in writing for the card details to be removed and specifically stated we withdrew our permission to take any further charges (which they confirmed none were due) they still processed a full month's renewal for everything remaining. This has been refunded but only after a week plus of emails back and forth. Their attitude over this was typically abysmal. Honestly DO NOT ever deal with any business owned or operated by THG

These peope and related companies are a complete joke. I generally do not give negative reviews - only in the most extreme circumstances. This is one of them. Use this company and its affiliates at your own risk.

I have had hosting with Westhost.com for years, it's now part of THG. Spam filtering is abysmal to non-existent, and blocking a domain from sending email to my accounts appears to be impossible to do, regardless of how many tickets/chats I have to 'resolve' the issue.

Outstanding tech support. I'm a developer of 20+years and had to ask quite an involved question about a specific firewall setup. THG's agent responded within minutes with a clear, comprehensive and detailed reply - very impressed!

Absolutely abysmal company

With zero notice and without taking any backups they WIPED a Windows production webserver and installed Linux on it! They hadn't taken any backups prior to doing this so we lost data and had to pull an employee from holiday to try and get another server up and running (with a different provider!). It was so stressful I ended up off sick for three days with stress fatigue. Their incompetent team are so click-happy they will wipe your server without batting an eyelid.

In separate instance they kept switching off a server on 3 different occassions, eventually citing an issue with their billing system.

Their support is abymsmal. They have closed their phone lines and now you just get a voicemail box which is so full it's not even accepting any new messages. If you try and raise an issue, you get replies from a different person each time (and not even from the same company; in one single thread we had replies from UK2, 100TB, midphase.com and ingenuitycloudservices.com)

They don't backup your servers or monitor them in any way. They are completely "hands off". I found out just today the last server we have with them has had a degraded RAID array for weeks due to a failed SSD and 100TB have done nothing about it in all this time.

The Hut Group seems to just be buying up hosting companies and then destroying them. Avoid at all costs.

I have a bare metal server with THG Hosting. In this month's invoice, I've been triple charged for a services I've been using for years, because they have increased the price and failed to remove the old version. I've opened a support ticket and no one has bothered to even acknowledge it.