Thinklocalsearch Reviews 

I've had a great experience with Think Local Search so far. Jonathan has been professional and very supportive throughout the process. He's punctual with scheduled calls and takes the time to understand our business needs. I appreciate his prompt replies and open communication as it makes it easier to manage everything alongside my day-to-day business operations. Grateful to be working with Jonathan and would highly recommend his customer service.

Would I recommend Think Local Search for local SEO or Google Business Profile optimisation? Based on my experience, no. After paying more than $2,000, I was left with generic reports, unanswered questions about the work delivered and a frustrating cancellation process. If you're considering signing up, please read what happened.

When Think Local Search approached my business, the sales pitch sounded convincing. I was told their service could improve our visibility on Google Search and Google Maps through local SEO and Google Business Profile optimisation. I also understood that I could cancel within a certain period if the service did not deliver. Those assurances influenced my decision to sign up.

Once payments began, I struggled to understand what the monthly fees were paying for. I wanted to know which tasks had been completed on our business listing, when they were done and how the reports related to our business. The reports were too broad to verify specific work.

I asked for dates, completed tasks, changes made to our Google Business Profile and supporting evidence of any technical SEO activity. Instead of a task-by-task record, I received general explanations of what their teams do. Describing what an SEO agency normally does is not the same as showing what it did for a particular paying customer. That is the transparency I expected.

That matters because I personally entered and managed our Google Business Profile information from scratch. I worked on our descriptions, business details and keywords myself, with help from my favourite AI tool for local keyword research and wording. I wasn't expecting guaranteed first-place rankings. I simply wanted to distinguish my own work from the work I had paid the agency to do.

An SEO professional also raised concerns about the lack of visible changes. I understand that some optimisation happens behind the scenes and may not be obvious from looking at a listing. That's why I kept requesting records or examples of the work.

The cancellation experience was also disappointing. After emailing my request to cancel, our business landline received repeated calls. Some calls had loud background conversations. During one particularly unpleasant call, I found the representative's manner dismissive and confrontational when I asked about the work and charges.

During that call, I was told Think Local Search did not have to provide a full record of its work. I was also told I remained bound by the payment terms even while my questions about delivery were unresolved. I understand contracts have conditions. But I believe a paying customer should be able to request clear information about a service without feeling that their questions are unwelcome.

I was later verbally assured that the current billing month would be the final one. At the time of writing, I had not received written confirmation of that assurance. My bank records show more than $2,000 in payments, but I still do not have sufficient details to verify the work performed for those charges.

To be fair, I cannot prove that no behind-the-scenes SEO work was carried out. This review is not an allegation of fraud. It is my account of paying, repeatedly asking for evidence of completed work and not receiving enough information to assess what I purchased.

If you're an Australian small business owner researching Think Local Search reviews or SEO service complaints, ask for a written scope of work before signing. Check what will be done each month, what proof you'll receive, how results will be reported and how cancellation works.

Personally, I'd rather put that budget towards Google Ads, where I can control the spending and track campaign performance, and use AI assistance for keywords and business profile content. Professional SEO can be worthwhile, but I expect transparency about the work and the costs.

Based on my experience of the reporting, communication and cancellation process, I would not use Think Local Search again.

I’ve had an amazing experience working with Angel from Think Local Search\. She has been great from the very start of the journey and has genuinely helped me improve and grow my plumbing business\.

Angel has helped with our local SEO, Google presence, online visibility and overall digital marketing\. She’s always helpful, easy to communicate with and takes the time to explain everything clearly\.

I’ve definitely seen improvements in the business and really appreciate the ongoing support and effort she puts in\. Highly recommend Angel to any local business looking to improve their online presence and attract more customers\.

I’d like to shout out Erin! From think local search.
Lovely to deal with and always made sure I understood things and was on the same page, she answered any questions or concerns thoroughly.

If you jump on board with them, ask to have her! You won’t be disappointed.

I’ve had a great experience working with Think Local Search to improve our Google Business Profile and online presence.

Jonathan has been my business's case manager throughout the process and has been incredibly helpful, professional, and responsive. He has taken the time to explain things clearly and has made the process of improving our Google listing much easier to navigate.

I really appreciate the support and guidance we’ve received and would happily recommend Think Local Search to other small businesses looking to improve their online visibility.

Angel has been managing everything for me and has been doing an incredible job she always checks up on the monthly calls offers me packages and makes sure my business is heading to where I want it to go could ask for better help I highly recommend angel.

Great experience with Think Local Search. The team are responsive, easy to deal with and always keep me updated. We had improvements quickly with Google and these were improved over the years we have been with the team.

We were having many issues initially but once Kiara jumped on board, she went above and beyond to rectify all problems and help me improve my business exposure. Very helpful especially when you have an account manager like Kiara!

Very helpful, knowledgeable and great communication, seen great results quicker than expected.

Angel from Think Local Search has been outstanding to work with. Angel is professional, responsive, and genuinely cares about getting real results. Angel made everything easy to understand and helped boost our local visibility quickly. Highly recommend them to any business wanting to grow online.

Dean from Think Local Search got our website listed through google, and setup the whole process. We were having issues due to another business with a similar name getting listed but it wasn't an issue for the team.

The website got a great amount of views and successful leads, we were able to get rid of the social media side of things in the process. The business has run securely since handing things over to Think Local Search.

It's been a great experience so far with Dean.
They deliver results.

The team has been great doing all the work behind the scenes and communicating to me how I can maximise my online presence and boost my profile to get more work locally.

Excellent service from start to finish. Professional, reliable, and easy to deal with. I would definitely recommend to others.

From our very first interaction, Oonagh demonstrated an exceptional level of professionalism, attentiveness, and genuine commitment to delivering outstanding customer service. She consistently went above and beyond to understand my needs, promptly addressed every query with clarity and courtesy, and ensured that every aspect of my experience was handled with the utmost care and efficiency.
Oonagh’s warm yet thoroughly professional approach, combined with her deep expertise and unwavering dedication, made what could have been a complex process remarkably smooth and stress-free. It is without hesitation that I declare her the very best account manager at Think Local Search; she truly sets the gold standard for customer service excellence.
I would wholeheartedly recommend Oonagh to anyone seeking an account manager who not only meets but far exceeds expectations. Thank you, Oonagh, for your outstanding support and for making my experience with Think Local Search so exceptionally positive.

Monthly check ins and reports, updates etc. all helped clarify and smooth things out. Rankings held steady as promised!

Good for my business. My manager help me a lot. Really seen big improvement.

Rude and hope you know how to talk to new customer

Think Local turned my business around quickly. I was on the verge of closing and they got it back to thriving. Totally worth the money. And my account manager, Jonathan, was a delight, so helpful, professional and friendly 😊

Jade has been amazing to deal with especially in the fact I’m horrible with social media she’s been very consistent on keeping everything on track I’d definitely say best account manager I’ve had 😁