review of amazing help from Imran. Thinkmoney's manchester office.... sadly I am unable to post the full review as am unable to copy and paste directly into here. Stunningly professional service, t... See more
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Review summary
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I spent ONE HOUR on the phone to Think Money this morning the forst 50 mins with one agent who spoke with a foreign accent was WORSE THAN USELESS.....then I called again and got hold of Jamie. He is... See more
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Says what is does on the tin. Helpful to pay the bills by splitting the money coming in towards spending and what is available in manageable chunks. It does as described above instantly without bei... See more
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Fast effective sign up. Fab bank so far. Smart account is worth the small fee each month if you regularly deposit cash . Cheaper than the percentage they charge for each deposit and you get other... See more
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Company details
About thinkmoney
Written by the company
thinkmoney is an all-in-one banking app.
For over 20 years, we've helped over a million people with our current accounts, credit cards, and loans.
We’ll help you be your money best with SmartBudget, your personalised in-app money assistant, relevant lending products, cashback & discounts.
Choose from our Everyday, Smart, or SmartPlus current accounts, created with you in mind.
Everyday:
Perfect for daily spending. For those who want more than a basic bank account with 24/7 in-app support.
Smart:
Ideal if you want an end to overdraft fees & charges forever. Make sure your bills are paid on time and know what is safe to spend using your money assistant. 24/7 in-app support. Use abroad for free.
SmartPlus:
Spot on if you want everything that’s included in Smart, plus a little bit more. Saves you money with cashback & rewards on your shopping, eating out, entertainment and travel.
Meet SmartBudget:
In -app money assistant included with Smart and Smart Plus accounts:
Pays your bills on time,
lets you know what’s safe to spend,
plan ahead with a three month forecast, prompts you before things slip.
It's banking done different.
thinkmoney
Written by the company
- Banking made easy
- If you thought all accounts were the same, think again. Anyone can apply - no credit check required. A thinkmoney Current Account delivers three things: transparency, personal service and peace of mind.
Contact info
Orange Building, Media City, Salford Quays, M50 2HF, Salford, United Kingdom
- 0161 779 5000
- research@thinkmoney.co.uk
- thinkmoney.co.uk
4.4
Excellent
8K reviews
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I recently opened a think money bank…
I recently opened a think money bank account only to receive the biggest shock of my life they have charged me £4.95 for putting money into my account and to top it all when I tried to transfer what i had left in my account they said i hadnt enough to transfer to my other account I think it is absolutely ridiculous I shall be costing my account down
June 12, 2026
Unprompted review
Reply from thinkmoney
Hi Jacqueline,
We’re sorry to hear about this and appreciate you feeding back.
There is no monthly fee with our Everyday account; you only pay for certain services. The charges for those services are listed in your terms and conditions. You can also find them on the website under 'Compare accounts' in the 'Current account' section.
If you regularly use any of the services that come with charges, you might find switching to a Smart or SmartPlus account would be a better fit for you. These accounts have a monthly fee to cover everyday use and you would only face additional charges for things like replacing a lost or damaged card. We would be happy to talk you through the different accounts and help you choose the best fit for you, if you'd like to contact us directly to chat about this.
-Ellie
my experience is very well with think…
my experience is very well with think moneyi am happy
June 28, 2025
Reply from thinkmoney
This is great to hear, thank you. 🌟
Thinkmoney is a best app with card
Thinkmoney is a best app with card
Easy to use and secure without passwords can't make a payment. It's means no one scam you. Your money are 💯 % safe
Thanks you Thinkmoney
June 11, 2026
Reply from thinkmoney
Thank you for your review, Hadid. 😊
I’m very happy with thinkmoney banking…
I’m very happy with thinkmoney banking . Their online app is excellent and very easy to use. I have being a customer for almost 4 years.
June 11, 2026
Reply from thinkmoney
It's great to have you with us, thanks Maha. 💙
A quick Switch
A very easy a quick switch from a payg account to Think Money account, all prior DD are switched over without any issues
March 1, 2026
Reply from thinkmoney
Glad you are finding it easy, thank you Mohammed. 😊
Reply from thinkmoney
Hi Vlad,
We’re incredibly sorry to hear that you feel this way.
If you’d like to raise a complaint about your experience, please contact us via chat or by phone on 0161 779 5000 and a member of our team will be able to log this to be investigated for you and look into your concerns further.
-Ellie
I’ve had a very positive experience…
I’ve had a very positive experience with thinkmoney. The account is easy to manage, transactions are straightforward, and I appreciate the budgeting tools that help me keep track of my finances. Customer service has always been helpful and responsive whenever I’ve needed assistance. Overall, thinkmoney has made managing my money much simpler, and I would happily recommend it to others looking for an easy-to-use banking service.
June 11, 2026
Reply from thinkmoney
This is great to hear, glad you are finding it easy to use. Thank you. 💙
Think Money is a Excellent and easy way…
Think Money is a Excellent and easy way to do your online banking, easy to use the app, does everything you need to do, like paying bills or transferring money or shopping online, EXCELLENT
June 11, 2026
Reply from thinkmoney
This is great to hear, thank you Wayne. 😊
Reply from thinkmoney
Thank you for your review, Sharon 😊
Thank u Margie for time and helping…
Thank u Margie for time and helping me i really appriciate your kindness. Lovely ! Stay aswome. !
June 10, 2026
Unprompted review
Reply from thinkmoney
Hi Gavin, thank you for your kind words. 💙
Ana has been a fantastic this morning…
Ana has been a fantastic this morning and been brilliant Thank-you
June 10, 2026
Unprompted review
Reply from thinkmoney
This is lovely! We will make sure this is passed over to Ana. She'll be thrilled to hear this.💙
DO NOT DEAL WITH THEM UNDER ANY CIRCUMSTAMCES
Locked out of my money over forced biometric data harvesting, Avoid this provider if you care about data privacy. Following a recent system migration, thinkmoney has locked my account and frozen my balance. They are refusing to grant access unless I submit to biometric facial scanning and motion tracking.They already hold my legally verified UK Passport and utility bills on file from when the account was opened. Forcing a secondary biometric barrier to access my existing funds is completely unnecessary, a breach of UK GDPR consent principles, and constitutes digital exclusion.I have launched a formal complaint and am demanding a Final Response Letter to take to the Financial Ombudsman Service. Unacceptable to freeze a customer's money and continue charging fees over data they already legally possess.
June 8, 2026
Unprompted review
Reply from thinkmoney
Good morning Mr Chaulagain,
We’re very sorry to hear about your experience, this is certainly not the level of service we aim to provide.
We have requested some further information from you but unfortunately we have not received this. We would really like the opportunity to understand what went wrong and help resolve any issues you’ve experienced.
Please could you contact us directly through our in-app chat feature or on 0161 779 5000 with more details so we can investigate this further.
We look forward to hearing from you and investigating this promptly.
-Ellie
My experience is was great.
My experience is was great
And I like to shere my thoughts and that's was cool and thanks.
June 7, 2026
Reply from thinkmoney
We are glad you shared your thoughts Pamela, thank you✨
Reply from thinkmoney
Hi Niko, we offer 24/7 support via the live chat in the app, so please don’t hesitate to contact us there if you ever need assistance. You can also reach us through our contact centre at 0161 779 5000 between 8am-6pm, Monday to Friday. -Emily
About possible fraud
recently had a follow up call from Sarah regarding my account making sure i was not duped into fraud scam which seems to be prevalent these days....very attentative
June 3, 2026
Reply from thinkmoney
We're glad to hear Sarah helped protect you from fraud Neil, we'll pass this over to her💙
Awareness..
I've always found it comforting to know that a Site was protected, if Trust pilot was stated! However that doesn't seem to be the case anymore! I know someone who was Scammed, for quite a lot of Money.
So, are the dreadful People that carries out these diabolical acts, getting more Clever??
February 22, 2026
Reply from thinkmoney
Thank you Jennifer, we pride ourselves on your team members💙
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