review of amazing help from Imran. Thinkmoney's manchester office.... sadly I am unable to post the full review as am unable to copy and paste directly into here. Stunningly professional service, t... See more
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I spent ONE HOUR on the phone to Think Money this morning the forst 50 mins with one agent who spoke with a foreign accent was WORSE THAN USELESS.....then I called again and got hold of Jamie. He is... See more
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Says what is does on the tin. Helpful to pay the bills by splitting the money coming in towards spending and what is available in manageable chunks. It does as described above instantly without bei... See more
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Fast effective sign up. Fab bank so far. Smart account is worth the small fee each month if you regularly deposit cash . Cheaper than the percentage they charge for each deposit and you get other... See more
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Company details
About thinkmoney
Written by the company
thinkmoney is an all-in-one banking app.
For over 20 years, we've helped over a million people with our current accounts, credit cards, and loans.
We’ll help you be your money best with SmartBudget, your personalised in-app money assistant, relevant lending products, cashback & discounts.
Choose from our Everyday, Smart, or SmartPlus current accounts, created with you in mind.
Everyday:
Perfect for daily spending. For those who want more than a basic bank account with 24/7 in-app support.
Smart:
Ideal if you want an end to overdraft fees & charges forever. Make sure your bills are paid on time and know what is safe to spend using your money assistant. 24/7 in-app support. Use abroad for free.
SmartPlus:
Spot on if you want everything that’s included in Smart, plus a little bit more. Saves you money with cashback & rewards on your shopping, eating out, entertainment and travel.
Meet SmartBudget:
In -app money assistant included with Smart and Smart Plus accounts:
Pays your bills on time,
lets you know what’s safe to spend,
plan ahead with a three month forecast, prompts you before things slip.
It's banking done different.
thinkmoney
Written by the company
- Banking made easy
- If you thought all accounts were the same, think again. Anyone can apply - no credit check required. A thinkmoney Current Account delivers three things: transparency, personal service and peace of mind.
Contact info
Orange Building, Media City, Salford Quays, M50 2HF, Salford, United Kingdom
- 0161 779 5000
- research@thinkmoney.co.uk
- thinkmoney.co.uk
4.4
Excellent
8K reviews
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Reply from thinkmoney
We're glad to hear this Cristiana✨
Excellent helpful advisors executing…
Excellent helpful advisors executing the right way to bank and explained well and making everything happen
May 29, 2026
Reply from thinkmoney
It’s wonderful to hear our team made such a positive impression✨
Helps keep me on track!
Helps keep me on track with my bills, never late, always paid and what's not in front of me visibly I can't use so that to me will always be a win. Easy to use app too.
May 29, 2026
Reply from thinkmoney
This is what we love to hear Sinead✨
Reply from thinkmoney
Those are words we love to hear Jim🤩
You are great bank and it great app
May 29, 2026
Reply from thinkmoney
Thank you Stephen! We’re really glad you are enjoying it 😊
On line account easy to set up and…
On line account easy to set up and easy to use also let's you know in advance your weekly or monthly salary so you can budget ahead if you need to also when transferring money they dont charge you which is a big bonus
May 29, 2026
Reply from thinkmoney
That is lovely to hear Jennifer, thanks so much for your feedback✨
Think money has really put me on track…
Think money has really put me on track on knowing my finances upto date there like a breath of fresh air and I know I'm in goods hands with them
March 16, 2026
Reply from thinkmoney
Thank you for sharing your experience Philip💙
Since switching to Think money I've had…
Since switching to Think money I've had no problems at all. The app is easy to navigate, also I like the fact that they give you pre warning when they are about to do work on the app, which I think is good as it gives you time to plan ahead.
May 29, 2026
Reply from thinkmoney
Thank you for your kind words✨
Reply from thinkmoney
This is exactly what we aim for Dawn ✨
Easy to use
Easy to use
Highly recommend it to the people who need to save for the bills
And keep money aside Rainey day
Thanks again for this this guy's keep it up 👍 okay
May 29, 2026
Reply from thinkmoney
Thank you Saika, glad you love our budgeting feature on the app💙
The app is easy to use
The app is easy to use, easy to figure out and very easy to transfer money into your account from another bank account
May 15, 2026
Reply from thinkmoney
That is lovely feedback to hear Molly, thank you💙
It was a seamless transition from one…
It was a seamless transition from one online account to Think Money. And the app is super easy to use.
February 12, 2026
Reply from thinkmoney
We are glad to have you with us Tess🤩
Great service
Great service
Cant fault them in any way and always give you warning in case you are being scam when transferring money
May 29, 2026
Reply from thinkmoney
Thank you for your kind words Stephen, safety is one of our priorities'✨
Shockingly poor Capital one
Shockingly poor, no very very bad service.
Activated my card today bought a takeaway pizza, next thing card blocked, rang was told there was a block because it's new, asked for clarification got no reasonable answer asked to be connected to manager told no. Asked, then insisted to be connected to complaints department told the didn't have one( twice). Got fed up of them wasting my time, so asked to settle the amount owed for pizza told no. there is a block on the account. I insisted they take the payment and close the account, they refused. They offered to take my money and hold it until the account was unblocked then they would process the payment. I stated " no wonder you don't have a "complaint department " to which the person replied" yes we do" . I referred the person to their colleague's statement. And asked again to be connected. To which they replied"we don't connect you directly.
Think money-Capital one products, staff and procedures are not for for purpose.
Again I tried to pay and cancel
They refused.
May 28, 2026
Unprompted review
Reply from thinkmoney
Hi Adrian,
We’re sorry to hear about your experience and understand how frustrating this situation must have been, especially after activating your card and then being unable to use or close the account as requested.
We would like to clarify that although thinkmoney does have a credit card that is provided by capital one, we do not have access to their accounts, systems, or complaint handling processes. To have this matter properly investigated, we recommend contacting Capital One directly through their official customer service or complaints channels.
We appreciate you taking the time to share your feedback and hope you’re able to get this resolved quickly with their team. - Emily
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