Think Sport Reviews 

389
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality and effectiveness of the products, finding them to be exactly what they needed and providing great support. The ordering process is often described as easy and straightforward, with many appreciating the clear website and helpful communication. Reviewers consistently praise the prompt and fast delivery, noting that items arrive quickly and on time. However, some customers noted issues with product sizing, finding items too small or large despite charts, and that some products were faulty or ripped easily. A few also experienced difficulties with refunds or having to pay for returns.

What people talk about most

Product

People report positive experiences with product, often praising the quick delivery and the item being exactly... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward from placing the... See more

Quality

Reviewers highlight positive aspects of quality, with many describing products as very good, well-made, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had difficulty buying original Theraband resistance bands as many sellers offer other brands or looped bands. Think Sport offered a set of light to medium branded latex bands which are perfec... See more

Rated 5 out of 5 stars

The main reason I ordered from this website was because they state the measurements of the wraps they are selling. I was having a hard time finding out the length of the LP wrap I was interested in;... See more

Rated 5 out of 5 stars

I purchased the wrong size brace and returned it without any hassle. Even had help getting making the correct measurement over the phone by a very helpful lady member of staff 10/10

Rated 5 out of 5 stars

The product I bought was an elbow support. It was exactly what I was looking for & does an excellent job. The service i received was spot on & delivery was prompt. Would definitely use Think Sport ag... See more


Company details

  1. Sporting Goods Store

Written by the company

Trusted by Athletes, Physios, and Sports Professionals Across the UK. At Think Sport, we’re passionate about helping people stay active, recover faster, and perform at their best. Whether you're a professional athlete, weekend runner, physiotherapist, coach, or gym owner, we supply the expert-grade products you need to support injury recovery, rehabilitation, and peak performance. From knee supports and back braces to massage tools, hot/cold therapy, and sports taping, our extensive range is carefully selected to meet the needs of everyone from fitness beginners to elite sports professionals. Why Shop with Think Sport? 🏃 Specialists in Sports Injury & Recovery Gear 📦 Fast, Reliable UK Delivery 💬 Informed Support from Real Product Experts 💪 Used by Physios, Clinics, and Sports Teams 🧾 Bulk Discounts for Trade and Teams Available We work closely with physiotherapists, chiropractors, personal trainers, and sporting institutions to supply tried-and-tested equipment that supports recovery, improves mobility, and helps prevent re-injury. All our products are sourced from trusted, clinically backed brands, with detailed guidance to help you choose the right solution. Who We Serve While Think Sport is trusted by trade clients like physiotherapy practices, gyms, sports clubs, and schools, we’re equally proud to support individual customers who want to take recovery into their own hands. Whether you’re recovering from a strain, managing a chronic condition, or preventing injury, we’re here to help. What Customers Say Our customers rate us highly for fast service, accurate advice, and reliable products that make a real difference. At Think Sport, we believe in practical solutions backed by expertise—and we’re here to support your journey to better movement, strength, and health.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

389 reviews

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4.5

All reviews

(389)

78 reviews in the last 12 months

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Rated 1 out of 5 stars

Sizing chart totally wrong for the item…

Sizing chart totally wrong for the item I bought, so now I have to send it back at my own cost. Not how it should be, but beware of this if you buy from them.

September 9, 2025
Think Sport logo

Reply from Think Sport

Dear Su,

Thank you for your feedback.

I am very sorry that the item you purchased did not fit.

The measuring guide on our website was provided by the manufacturer and has been verified as correct.

For this item,the sizing of this support closely follows men's standard T-shirt sizes. If you are larger in the chest or arms, you may need to size up.

Our returns policy is available on every page of our website, and I am sorry if you were unaware that we are unable to offer free returns unless an item is faulty.

I am very sorry that this item did not fit as other customers have reported that is has been extremely useful for them.

If you need any help with sizing, or finding an alternative solution which meets your needs, please let us know.

Kind regards,

Tony
Thinksport.co.uk

Rated 1 out of 5 stars

System Error, Rude Customer Service — Avoid for Medical Aid

Review of ThinkSport (Invoice TS42145)

I ordered two Actimove Open-Patella Knee Braces in size Large. However, my order confirmation/invoice only shows the braces without a size listed as the paid item, and then automatically added two Extra Large braces free of charge.

When the delivery arrived, all I received were XL braces — not the size L that I selected and needed. When I called to resolve this, I was told I had placed the order incorrectly and would have to return the goods at my own expense.

This is unacceptable. The issue lies in ThinkSport’s ordering system — it did not record the size I chose, and instead defaulted to sending the wrong items. These are medical aids, not casual purchases, and the dismissive, rude response from customer service was both unprofessional and extremely disappointing.

Customers should not be penalised for errors in the company’s system.

August 28, 2025
Unprompted review
Think Sport logo

Reply from Think Sport

Dear Mrs Chandler,

Thank you for your feedback and I am very sorry for the confusion with your order.

The items you purchased were sold as a bundle, so you have paid for the three items you received.

The invoice shows the items you purchased individually on your invoice, but these are the component items of the bundle.

I have thoroughly tested the purchasing process of the bundle and you are required to select the size you need. However, if you do not select a size, the order defaults to the smallest size.

I tested the system many times with different permutations and every time, the knee braces defaulted to the smallest size.

We of course are happy to provide the return instructions, but as the items are not faulty, and we delivered your order as you selected, I am sorry that we cannot cover the cost of the return.

Very shortly after you placed your order, you received a confirmation of your order via email and this shows the knee supports were size extra large. I am very sorry if you may have missed this.

I am sorry if you felt that the person you spoke to, and the following correspondence was rude. That certainly was not their intention and they were trying their best to help you. Their tone was not rude and the issue you experienced was difficult to explain, so I understand your frustration.

I hope this helps to explain the circumstances which resulted in your feedback, but if you do need anything further, please let me know.

Kind regards,

Tony
Thinksport.co.uk

Rated 1 out of 5 stars

Very irresponsible seller

The size chart for the Podalux shoe is clearly inaccurate. I purchased based on the chart, but the shoes arrived far too large. When I contacted customer service, they were unhelpful, claiming it was the manufacturer’s sizing. However, as a reseller, you have a responsibility to inform customers if a product typically runs large. No effort was made to resolve the issue, and you refused to offer a refund or exchange, despite the sizing error being your responsibility.

July 28, 2025
Think Sport logo

Reply from Think Sport

Dear Zara,

Thank you for your feedback.

I am very sorry that we were unable to offer you a return for the shoe you purchased.

Some items we sell are non-returnable on hygiene grounds if they have been opened or used.

We have checked with the manufacturer and they have confirmed that the sizing they have provided us is correct.

We can only accept a return of this product if it has not been opened. If this is the case, please can you send us a photograph showing that the item and the packaging is intact and we will review your request to return your order.

Kind regards,

Tony
Thinksport.co.uk

Rated 3 out of 5 stars

Think carefully which one to get after a hip replacement. The hip one might be the wrong one.

For recovery after a hip replacement, a friend recommended the AirCast Cold Cuff. It had worked wonders on their knee. Went for the hip & back model -- but it turned out that ice was needed all the way up the *thigh*, whoopsie. That's on us. Used the hip cast around the leg while the XL *Thigh* attachment was en route, and it was effective. The XL Thigh version though, suffers from scale issues: all of the water in the base unit drains into it, leaving a lump of ice and no water pre-cooled for circulation/replacement. Sooo.. do get the knee one; do get the hip one (to use on thighs) l don't get the thigh one.

July 11, 2025
Think Sport logo

Reply from Think Sport

Dear Kidari,

Thank you for your feedback.

I am sorry to hear the thigh cuff has not performed as expected.

These units are a great way to aid recovery and should all work in the same way.

It may be that there is a fault with your thigh cuff, as we have not received any feedback reporting the issue you describe.

I would be grateful if you could send us an email with a description, and if possible, a photo, of the issue and we will raise this with the manufacturer for you.

I hope you are recovering well and I look forward to hearing from you.

Kind regards,

Tony
Thinksport.co.uk

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