ThisRomance Reviews 149

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the professional and kind demeanor of the staff, noting their helpfulness and quick responses to queries. Customers also find the platform user-friendly and safe, with a clear credit system that helps them understand what they are paying for. The system is often described as effective for making connections and fostering meaningful conversations. However, a significant number of people express dissatisfaction with the high cost, finding it too expensive for the limited communication time provided. There are also concerns about the authenticity of profiles, with some reviewers suspecting fake or AI-generated users and scripted responses. Additionally, some users experience issues with website functionality, such as delays in message delivery and difficulties with settings like age range filters.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website, with some expressing significant dissatisfaction,... See more

User experience

Customers had ambiguous experiences with the user experience, with some finding it very nice and interesting,... See more

Price

Customers consistently note negative experiences with price, describing it as very expensive and a difficult... See more

Staff

People report positive experiences with staff, highlighting their politeness, helpfulness, and professional... See more

Response time

Users describe ambiguous interactions with response times, with some reviewers experiencing immediate... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I would like to see more options in the settings and filters. Filters should be designed to only allow contact from the the people that meet the filter settings. I am looking for someone in my own... See more

Company replied

Rated 5 out of 5 stars

Once I spoke with Lexi my frustration decreased significantly, Lexi was very polite, positive and helpful. She listened intently and responded with the answers to my query. I was very impressed.

Company replied

Rated 5 out of 5 stars

I think it's a safe site cause its protected,no scammers so far Thank you!and I hope to get man of my dream here soon,so I recommend the site to other, I like the site although it's expensive!🙏

Company replied


Company details

Written by the company

Introducing Thisromance — Thisromance is an online communication platform where your next meaningful interaction may already be one message away. We designed Thisromance.com with clarity and purpose in mind — a space that feels intuitive, safe, and genuinely supportive of your connection goals. Features Built for Online Communication — Our platform provides interactive messaging, personalized profiles, and mobile-friendly access so you can communicate comfortably wherever you are. What is Thisromance? At heart, it's a place built for purposeful and romantic conversation — practical tools designed to make every exchange feel worthwhile. Safety First — We take continuous measures to reduce unwanted content and monitor for suspicious activity. Any user can report behavior they find unacceptable, and our dedicated support team is here to help. Initial responses are provided promptly, with complex queries resolved within five business days. Trust You Can Count On — Thisromance is a legitimate platform committed to transparent operation. Many users can be verified through our identity verification process, managed by an industry-leading third-party vendor. Check Thisromance reviews from the Thisromance.com community and discover what our users have to say about the experience. Take that first intentional step — visit Thisromance today.


Contact info

3.6

Average

TrustScore 3.5 out of 5

149 reviews

5-star
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3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

can't edit texts

Made a stupid typo in my first message and realized there's no way to edit it. Had to send an awkward follow up to correct myself lol

April 6, 2026
ThisRomance logo

Reply from ThisRomance

Hi there,

Your feedback about adding an edit option is noted and will be shared with the team. If you have any other suggestions, feel free to contact support@thisromance.help.

Regards,
ThisRomance Team

Rated 5 out of 5 stars

some of these sites look like they were…

some of these sites look like they were built in 1999 but thisromance is actually pretty modern and clean. nothing jumps around the screen while you are trying to click on a picture. just a solid looking webpage.

April 6, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Hi Gustavo,

Really nice to hear it’s been enjoyable for you so far!

Regards,
ThisRomance Team

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

The whole process was great

The whole process was great, it just got to expensive

March 31, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Hi Karen,

Great start, hope it continues to bring you good moments.

Regards,
ThisRomance Team

Rated 5 out of 5 stars

I requested my account be deleted and…

I requested my account be deleted and she did just that problem solved. If only the site was as good as the customer services.

April 3, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Hi Claire,

Happy to know things are working out well for you so far.

Regards,
ThisRomance Team

Rated 4 out of 5 stars

Site is way to expensive for me.

April 2, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Hi Betty,

Registration and basic features are free, while credits are used for additional communication options and extended interaction.

If you’d like a clearer breakdown based on your usage, feel free to contact support@sthisromance.help, and they’ll walk you through it.

Regards,
ThisRomance Team

Rated 2 out of 5 stars

I was not reacting to the website…

I was not reacting to the website experience as a whole currently. I have confirmed neurodiversity. The set up of the site is not accessibility needs friendly so I will not be trying it again or recommending it to my personal and professional network

March 27, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Hi there,

We appreciate you sharing your experience regarding accessibility. This is important, and input like yours helps highlight areas where improvements may be needed.

If you’re open to it, you can contact our support team at support@thisromance.help, and share more details about what specifically didn’t work for you.

Regards,
ThisRomance Team

Rated 5 out of 5 stars

Professional and serious girl

Professional and serious girl. She understand my problem and solves It faster. Great girk

March 14, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Dear Massimiliano,

We appreciate you sharing your experience and are glad your issue was handled quickly and smoothly.

Regards,
ThisRomance Team

Rated 3 out of 5 stars

Disliked location was by State…

Disliked that it wasn't more location specific. California is a big place. My preference is to find someone local. No way of telling where someone is from!

March 20, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Dear Maria,

Using the search filters available on the platform can be a helpful way to refine results by location, which may help surface profiles closer to you. If you need any guidance on adjusting your preferences or navigating those features, our support team is happy to assist at support@thisromance.help.

Regards,
ThisRomance Team

Rated 2 out of 5 stars

Ive gotten to speak to 3 people or i thought, and wasn't long to realise this was automated replies & not real people at all. Nobody says some of things or statements made in texts. £25 credit ripof

People are not real. Questions & responses are AI. Matches dont even ansa questions properly. So fake conversations. £25 credit was less than 48 hrs time to chat. Absolutely rip off financially with no potential at all meeting someone

March 16, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Dear Yasmeen,

All reports of suspicious activity are carefully reviewed by our team. Our platform maintains a zero-tolerance policy for fraud and deceptive behavior, and we continuously work on improving our security measures. If any specific profile or conversation raised concerns, please report it directly through the platform or contact us at support@thisromance.help.

Regards,
ThisRomance Team

Rated 5 out of 5 stars

The experience is really getting to…

The experience is really getting to know who you're talking to deeply and intimately. The system absolutely works. It gives each other time to really think about what kind of questions to ask each other. After all this is your potential life partner you're looking for.
Thanks ThisRomance
Its been a slice of life.

March 4, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Hi Jason,

What a wonderful way to put it, and it sounds like the platform is doing exactly what it's meant to do for you.

Regards,
ThisRomance Team

Rated 1 out of 5 stars

Agree this site is a money trap

Agree this site is a money trap. I noticed the people who want to chat may not even be real. More like AI generated, 1st they don't want to chat, they want letters leading to paying more for credits. Beware, money hungry site. Feels too suspicious for me.

March 2, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Dear Joy,

We take such feedback seriously. Our team reviews all reported profiles to ensure user safety. If you experienced anything that felt suspicious or encountered specific accounts that seemed questionable, we'd want to look into that.

If you'd like to share more details about your experience, feel free to reach out to support@thisromance.help. We're here to help.

Regards,
ThisRomance Team

Rated 4 out of 5 stars

When I could not cancel my membership…

When I could not cancel my membership on the website, the Customer Service Rep. did a good job getting it cancelled.
Thank you!

February 24, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Hi Rick,

Glad the support team could step in and get that sorted for you when the website fell short.

Regards,
ThisRomance Team

Rated 1 out of 5 stars

Big Scam!! communication and dating site This Romance

It is a scam!!! Beware. Emotional manipulation at its finest !! There were duplicate profiles on its sister site “Goldenagesouls”and the goal of the people/profiles contacting you is to draw you into conversations and they give free credits to get started. Then as you get hooked into the fake profiles through more in depth chats, you have to purchase and use credits to continue chatting and view messages, mails, photos etc. they use flattery and deep legit looking questions to convince you that they are sincere and legit. I think it’s well run and the goal of the profiles contacting you is to send photos and mails you can’t see unless you use credits and it eats up credits quickly. Once you’re on to them and start scrutinizing their stories they ghost you and the profile goes offline. It’s dressed up as a communication and networking site with an angle of forming deeper connections and friendships or relationships. Even with legit looking posting feeds.

February 9, 2026
Unprompted review
ThisRomance logo

Reply from ThisRomance

Dear Kim,

We maintain a strict zero-tolerance policy for fraud or deceptive behavior, and many profiles are verified in accordance with our Terms of Services to support transparency and user safety. All users are required to follow our Community Guidelines, and reports of suspicious activity are reviewed carefully.

Welcome credits are provided to help users explore certain features. Continued use of interactive options is credit-based, and users decide independently how they engage.

If you encountered specific profiles or behavior that raised concerns, please contact our support team at support@thisromance.help with the relevant details so we can review the situation properly. Your input is valuable in helping us enforce our Community Guidelines and maintain a secure environment for all members.

Regards,
ThisRomance Team

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