Warranty? Taking care of my customers? Never heard of sorry ...
Eight months ago i bought a smartphone (THL5000) on aliexpress, with one of their sellers Imaging Dragon. After 7 months though the on/off button stopped working, leaving me with an expensive dead brick of 200g in my pocket.Then the problems started: i contacted the seller to claim my 1 year warranty and all he did was refer me to the company (THL) and gave me the contact data. After two weeks of mailing to them they finally answered me and told me they didn't take care of individual customers and said that ... i had to contact the seller ... and off course he kept on ignoring me. No more help from thl after this ...
How horrible a company can be: ignoring their customers when one of their devices is broke in the warranty period. Its really scandalous.
This is handled completely different in europe where you can actually talk to the company itsself, and most of the times they will help you further.
Stay away from this brand ... luckily the dual-sims 4g phones with good specs (and with a decent price) are coming to europe as well so no more need soon to go and shop with these no-good brands. I wished i could give 0 stars instead of the obligatory one...