Thomas Earnshaw Reviews 

Quick efficient service. Lovely watch bought as a present so the plain packaging was really good and hasn’t given away what’s in the parcel

Thomas Earshaw offers an extensive selection of timepieces to suit diverse tastes and styles at an affordable price. I have been highly satisfied with the watches I have acquired. The quality is excellent, and the aesthetic appeal is even more impressive.

the product my reliability towords its performance. However rooms for improvement for automatic mechanism quality which can be quieter. the weakness on the appearance is its thickness for automatic movement. I like the mechincal watch because is accurate and thin. For the price is excellent during promotion.

Unfortunately, I am very disappointed with how this case was handled.

I purchased the TAR Black watch, and unfortunately, after only about three hours of use, the watch stopped running completely.

The seller asked me to provide videos showing the issue, which I did. I also suggested taking the watch to a local watchmaker to have the problem checked or repaired, which would have been a simple and practical solution, but this option was not considered.

What was particularly frustrating was the handling of the additional import costs. I had already paid approximately €42 in import VAT and related fees. If the defective watch is replaced and a new one is shipped to me, I may have to pay these charges again. Unfortunately, the seller showed no real interest in finding a solution for these additional costs.

My previous experiences with watches from this brand had actually been good, which makes this situation even more disappointing. However, after the way this defective watch and the resulting costs were handled, this will unfortunately be my last watch from this brand.

Great watches, great services, great attitude towards the customer.

Top quality watches that look and feel amazing

Thomas Earnshaw has Mastered the Art of Timekeeping with Style and Elegance for All Occasions

I strongly advise against buying a Thomas Earnshaw watch. My watch completely stopped working after just three months of normal use. When I contacted customer service for warranty support, I received no meaningful assistance. My emails were ignored, and there was no repair or replacement offered.

A watch in this price range should last far longer than a few months, and a company should stand behind its products. Instead, I was left with a non-functioning watch and no customer support.

Based on my experience, this has been a complete waste of money. If you're looking for a reliable watch backed by responsive customer service, I recommend choosing a different brand.

very poor quality i just brought brand new and it doesn't in a week...

I have purchased 7 watches from this company with only exceptional service and high quality products at very attractive prices.
All watches have been of a very high quality and are very accurate. Designs are also very impressive and unique.As a watch collector (with over 50 ) TE are highly recommended.

I bought a Thomas Earnshaw watch just a month ago.and it already needs to go back for repair.

I purchased the Paxton Skeleton automatic watch and it looks good on the wrist and the watch looks very nice. The watch quality is very good and the sale price was excellent.

My experience with Thomas Earnshaw has been extremely concerning.

I ordered a watch through the company’s European website, where shipping was advertised as free. The watch was then sent from Hong Kong to Ireland, and FedEx demanded €52.79 in import taxes, duties and clearance fees before delivery.

Before refusing the shipment, I carefully reviewed the company’s shipping, refund and returns policies. I could not find any section stating that a USD 50 fee would be charged if a customer refused delivery or if a shipment was returned to sender.

Importantly, I contacted the company before refusing delivery and specifically asked what charges I would face if the shipment was returned. Nobody replied to my question. I was therefore left without the information required to make a properly informed decision.

After I raised the dispute, a new section titled “Refused / Return to Sender Shipments” appeared on the website. The company then attempted to rely on that wording to justify deducting USD 50 from my refund.

I have timestamped screenshots of the relevant website and policy pages showing how they appeared before I refused delivery. Those screenshots show that this section was not present at that time.

The sequence of events is deeply troubling:

I asked the company about return charges and received no reply.
No clear USD 50 refused-delivery fee was shown in the policies I reviewed.
I refused the shipment without receiving an answer.
A new refused-shipment section subsequently appeared on the website.
The company then sought to rely on that new wording to charge me USD 50.

In my view, attempting to impose a charge retrospectively on the basis of a policy term that was not disclosed beforehand is deceptive and may amount to fraudulent conduct. A customer cannot agree to a term that did not appear in the applicable policies at the time of purchase or when the decision to refuse delivery was made.

I have asked the company to provide:

Evidence that the USD 50 term existed when I placed the order.
The exact date and time when the new policy section was added.
Evidence that the term was presented to me before I refused delivery.
A breakdown of the actual return-shipping cost incurred.
An explanation of why my direct question about return charges was ignored.

I am retaining all emails, screenshots, timestamps, order records and correspondence. I intend to submit these materials to the relevant consumer protection authorities so that the timing of the website changes and the attempted deduction can be independently investigated.

Customers should be extremely careful when ordering from this company. Despite using a European-facing website, goods may be dispatched from Hong Kong, additional import and courier charges may arise, and the consequences of refusing delivery may not be clearly disclosed before purchase.

Based on the lack of transparency, the failure to answer my direct question, and the apparent retrospective addition of a policy term, I cannot recommend Thomas Earnshaw.

I will update this review if the company provides verifiable evidence, withdraws the disputed USD 50 charge and resolves the matter fairly.

I have been a fan of Thomas Earnshaw timepieces for many years! I am an avid watch collector and would be embarassed to tell folks how many I have in my collection. However, I can tell you that I must have over twenty-five Earnshaws in total. The quality is unmatched and I get compliments whenever I wear one. In fact, I have my eye on one now! Just need to see it go on sale and that one is mine too! Come on Dalton!

I've purchased 14 watches from Thomas Earnshaw. Im ADDICTED!! LOVE THE QUALITY..

I ordered 2 watches from them, One to celebrate my graduation, another to celebrate a successful 2025 in my career, Both watches have such a great quality and are well built. They look very well designed and They represent success and archievement, resilience, reward and my personal coming of age as young man. Thank you Thomas Earnshaw for being part of my story, I will forever cherish these pieces.

I bought a welling skeleton, gunmetal blue & And Cousin with a gold frame, black dial and brown belt.

Perfect, watch is fantastic, honestly I don't know where the all negative comments comming from, love my watch. Thank You

Absolute shit product that didn't even last 2 months before it had to be returned for repairs. Received my watch in August 2025 returned in October 2025 for repairs. Completely stopped working. Received it back in November and now March it needs to be repaired again. They do NOT cover postage when you make a claim under their 2 year warranty. The cheapest postage that can be tracked from Australia to China is in excess of $30. Do yourself a favour and never buy from these shonky people.

I would rate with ZERO stars if that were possible.

I paid full price for a new Thomas Earnshaw watch. The watch I received did not work. I contacted Thomas Earnshaw customer support and sent them a video showing how it DOES NOT WORK. Thomas Earnshaw responded informing me I was not operating the watch correctly which is why it won’t work for me. I’m a watch collector. As such, I know how to operate watches.

Selling a watch that does not work is evidence of very poor quality assurance... on the heels of absurd customer support exemplifies how very bad business process may be systemic at Thomas Earnshaw.

If you purchase a new watch from Thomas Earnshaw, they may send you a watch that does not work. That said, if you want a watch that works, do not buy from Thomas Earnshaw.