Thomas Sanderson Reviews 16,602

I love the shutters! They look excellent and feel really high quality. Dave fitted them with care and attention to detail, leaving the house spotless. Overall great experience.

David our fitter did a fantastic job and we are super satisfied with the results and the finish! Would highly recommend David and Hillarys. Great work!

Ilir 118241 - Quick, efficient and friendly, and explained everything clearly!

Excellent Chintan, he was very helpful and informative . Did a fantastic job. Would definitely recommend.

Ian our fitter was fantastic, very knowledgeable, on time and tidy. Very pleased with our shutters

Very prompt and professional service throughout. Blind is stunning . Fitters advice on choosing was very helpful. Polite throughout. Respected my home during both visits.
Highly recomend to all friends

Ilir 118241

Illir is the ultimate professional. I am using his blind fitting services for the fourth time in less than a year. He knows his trade very well, he’s polite and courteous. A professional gentleman.

Great experience with my fitter Morphedi very quick clean and helpful helped me understand how it all works and was in and out in good time if I order more from you guys ill want him to be my fitter again 10/10 representitive thanks.

Morphehdi is very polite, he explain clearly how to use my new shatter and he clear up afterwards . He also when above and beyond to make the fitting date convenient for me which I appreciate very much. Thanks to you again Morphehdi .

I’ve had a couple fitting appointments with Ilir (118241) and couldn’t be happier with his service or end result. The whole Hillarys team has been very accommodating and have supported me all throughout the journey, from design to fitting - would 100% recommend.

Great experience, Chinton was super professional and did a great job

Morphedhi installed our shutters, excellent job, very polite and professional.

Fitter Chinton did an excellent job fitting our conservatory roof blinds. He was very polite, tidy and took time to explain the basics to operate the blinds.

I am adding this review late as I have been left with no where else to turn.
I purchased shutters from Thomas Sanderson at a cost of £15000+ with a lifetime warranty.
A couple of years ago I contacted TS because one of the shutters developed a fault and after sending them photographs they refused to repair stating it was not covered by the lifetime warranty. The fault was that one of the levers would not close. They would not consider any other option and were adamant they would not repair. I even offered to pay for a fitter to attend and they refused. They wouldn’t even give me the he phone number of a fitter. I have searched for a fitter who can help but have had no success, I would not recommend TS and would suggest that TS and Hillary Blinds be avoided. Their customer services once they’ve had your money is diabolical, and they show no understanding of your problem and basically just don’t care.Initially they even stated they couldn’t trace my order and after numerous conversations didn’t even have the courtesy to ring me back. I had to chase them up. AVOID.

Lovely fitting of blinds

Chintan was brilliant and thorough when installing my curtains. I’m very pleased with the result.

Good customer service and quickly done by Ilir 118241

Had plantation blinds fitted by Thomas Sanderson 10 years ago with a 25 year warranty on all parts. Phoned Hillarys today as they now take all calls to order some small parts that had broken and they totally refused to help saying they do not honour the 25 year warranty. What a rubbish company.

I had some window shutters installed in at the end of 2019 and obviously the 5 year warranty expired in January 2025.
The clip on the rod, the end which fits in to the slat was broken on three and I emailed to see if it was possible to purchase and fit new ones myself, or to pay for an engineer to come out and possibly do this.
I was told that 'I'm afraid not, we are unable to offer this service due to the age of the order'
This is the first time I have found a company so unhelpful, very disappointed would not use this company again should I want other shutters..
No doubt they expect customers to pay for complete replacement.

Chintan was very professional and informative. He was really hard working and paid great attention to detail, replacing picture rail and skirting with care. Would highly recommend him and Hillary’s.