Thomas Cookie Co Reviews 

381
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, rich flavors, and delicious taste of the handmade cookies, cookie cups, and decadent brookie pies. People note that these wonderful sweet treats arrive exceptionally fresh, securely packaged, and always on time for special celebrations or daily indulgence. Some people also felt that the online ordering process is remarkably simple, offering a fantastic variety of choices to suit every customer preference. Reviewers deeply appreciate supporting a small family-run business that consistently delivers pure joy through its outstanding products and truly exceptional service.

What people talk about most

Product

People report positive experiences with product, noting that consumers find the treats deliciously rich with... See more

Order

Users describe positive interactions with order, highlighting that the process is simple and easy to complete... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive promptly and on... See more

Service

Consumers find service to be positive, highlighting exceptional experiences, friendly staff who are not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievably good cookies & cookie cups. Stumbled across Thomas Cookie Co at the Hampton Court Winter Fayre where I bought myself a pistachio, dark chocolate, and smoked sea salt cookie and I have not... See more

Rated 5 out of 5 stars

Our whole household are die hard Thomas Cookie fans! I buy them for friends and family whatever the occasion, be it new home, birthday, Christmas etc! I guarantee any purchase from Thomas Cookie will... See more

Rated 5 out of 5 stars

We have ordered from Thomas Cookie many times now and have never been disappointed. The ordering process is simple, the delivery is always fast (or on time if we select a date) and the treats are alwa... See more

Rated 5 out of 5 stars

I have used Thomas Cookie Co. several times now. Can't praise them enough. Firstly the cookies etc. are simply amazing! Delicious doesn't even begin to cover it!! The service is truly exceptional.... See more


Company details

  1. Bakery

Written by the company

Thomas Cookie Co creates gourmet cookies with a difference. Using an old family recipe and method that has been modified and perfected over many years, we have produced a range of cookies that will delight those with a classic sweet tooth right through to modern day foodies. We are currently selling our Classic and Premium ranges of cookies in farmers markets throughout Kent and have been supplying cookie packs to networking events and corporate meetings. Feedback is becoming increasingly difficult to decipher, usually consisting of something like: “Mmmm, mrrmph, oh my god.” And sometimes we’re not sure whether to provide a napkin or medical attention. But our customers keep coming back for more. So we think we are doing something right!


Contact info

4.9

Excellent

TrustScore 5 out of 5

381 reviews

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4.9

All reviews

(381)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Our first encounter with Thomas Cookie…

Our first encounter with Thomas Cookie Co was a few years ago at the NEC when they were there at a Christmas exhibition….. we were impressed!! Ever since then, every birthday has been celebrated with an array of cookies, smores, brookie cups…. You name it!! Then we discovered the advent calendars!! They are now part of our Christmas tradition, and more recently…. The Easter eggs!! Wow wow wow!! They never ever disappoint. Delivery is always prompt, and I’ll leave the taste test to you…. But my family give them 10/10 always!! ❤️❤️

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Have always loved the cookies and often…

Have always loved the cookies and often look out for the Thomas Cookie stall at West Malling farmers market. Was super excited to learn that they bake locally and you can click and collect online orders (and now visit the cookie shed) The cookie cups are a favourite in our house and we love the variety of flavours including the galaxy caramel and billionaire brookie! Will definitely use the cookie shed for Friday treats and special occasions!

August 26, 2026
Unprompted review
Rated 4 out of 5 stars

The products are delicious

The products are delicious, you can taste the quality of the ingredients and the flavours are fun, my favourite is the pistachio. Only missed out on five stars because I’d like to be able to order whatever number of items I want rather than having to order in multiples of five.

August 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I decided I needed a treat……or two 😊

I decided to treat myself and what a great decision that was. It’s easy to order, the hardest part is what to order. My order arrived on the correct day and even though it was a very hot day everything was still perfect. As much as I love a cookie I think my favourite has to be the Biscoff Brookie Cup although the Galaxy Caramel Cookie Cup was delicious too. My advice would be to give Thomas a try you wont be disappointed 😋

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful

I cant stress it enough just how Incredibly beautiful these brookies and cookies are words are hard to describe just how amazing these really are they should be awarded and thomas should be knighted my sister was hear friday from Scotland and I give her 4 for the travel back she told me today they are the nicest baked goods ive ever tried which really made my day I advise everyone to try thomas cookie co

I really appreciate yous ...

August 16, 2026
Unprompted review
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Rated 5 out of 5 stars

100% recommend this company

I have used Thomas Cookie Co. several times now. Can't praise them enough. Firstly the cookies etc. are simply amazing! Delicious doesn't even begin to cover it!!
The service is truly exceptional. Always on time and in perfect condition. Communication is excellent but mostly I like to support a small business that works so hard to get everything right - and they do.

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Fab bakes time and time again

Fab bakes time and time again. Have purchased a couple times online and a very times at various market stalls. Quality of the bakes is always really high, cookie cups crammed with fillings and toppings. Cookies the perfect texture. Packaging is fab and the staff we’ve dealt with have always been really approachable, friendly and happy to help.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful cookie cups

Wonderful cookie cups , in fact everything I’ve ever brought from Thomas has all been great from cookies, s’mores , Brookie cups & pies . Have been buying for many years now lately not as much as usual (due to dieting ) but now I’ve lost 2stone decided to treat myself again!
Still remember an Easter pie with caramel eggs in wow that was fantastic 😋

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Best cookie cups ever

Buttery, crumbly cookie cup, hidden filling , creamy ganache and topped with your favourite choc bars- what's not to love! It'll be love at first bite and you'll be back for more. Best postable present or personal pick me up ever!! Enjoy

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Utterly delicious

Utterly delicious! I’ve bought from here several times and always impressed at the quality ingredients. Good value. Will buy more!

July 20, 2026
Unprompted review
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