Thomas Kent Clocks Reviews 

The first clock I received was faulty: the cuckoo didn't come out to sing, and some internal mechanism dropped, so the pendulum wouldn't swing. After I contacted the company, they quickly sent me a replacement, and I now have a beautiful cuckoo clock that works as it should. The clock looks nice, and the signing is unique.

I received my lovely clock from Thomas Kent but unfortunately it had a small scratch on it.

Louise promptly arranged for a replacement which was in perfect condition.

I have been very impressed with the Customer Service that I have received and would not hesitate from purchasing from them again.

I purchased a clock a year ago, but unfortunately, it recently stopped working. I emailed their customer care team to see if they could help, and they sorted it out immediately. They replied straight away and sent me a brand-new replacement without any fuss.
It is rare to find such efficient and helpful aftercare these days. Even though the clock had an issue after a year, the company completely stands by their products and looks after their customers. I am incredibly impressed with Thomas Kent Clocks and highly recommend them!

I saw the cuckoo clock and had to have one. having just moved into a new house i wanted something new and quirky and this was it!!
I ordered, I received, I set it up while watching video and hung the masterpiece on the wall....1 hour later, silence. No singing no ticking. It had stopped 40mins after set up.
I emailed and explained my situation and I had a lovely response back from Louise. She apologise and said she'll send out another. Low and behold 3 days later clock no.2 arrived. I set it up as per video and I hear singing every hour on the hour!!
I can not thank you enough for your
Customer service, it was fantastic. And a singing cuckoo!!

We absolutely love our new cuckoo clock and as good as the clock is, the service we received from Louise was outstanding. Being able to provide good customer service in today’s world is essential in my eyes and Louise did just that..

A big ⭐️⭐️⭐️⭐️⭐️ from me

Excellent experience of dealing with Thomas Kent Clocks! I have a beautiful cuckoo clock and bought one after seeing it in my friend’s home. She is an interior designer & it looked amazing in her beautiful home.
Delighted with it and with the excellent customer service from Thomas Kent! I’ll definitely shop with them again.

Really great customer service and love the look of the clock as well as the price. Definitely recommended.

The customer after service was exemplary following my purchase.
Unfortunately, the quality of one of the clocks purchased was poor as was damaged. A replacement item was delivered in quick time, but yet again this was also damaged. I was on this occasion given the option to have a refund or try again. I tried a third clock as I really wanted it, which ended up a good choice as this was in perfect condition.
The customer after service received was quick and very responsive. All ended well, so can highly recommend.

I ordered the wrong colour by mistake and asked for a return. The customer services was excellent and they sorted out within a few days. Clock looks wonderful

Cheap Chinese temu cukoo clock. Pendulum broke within minutes. When I emailed for replacement I was told they don't keep parts as it is made in China. Only had it a couple of weeks and the cuckoo has stopped working. Save yourself 80 quid and avoid. Thin plastic crap.

Excellent customer service from Louise. Dealt with complaint quickly and efficiently arranging a replacement clock

Customer Service very helpful and with prompt response. Very happy with my purchase of a lovely clock.

I recently ordered the Clocksmith No.1 Oversized Wall Clock directly from Thomas Kent. Shortly after placing my order, I realised that I was due to travel abroad before the standard delivery window was over, so I contacted customer services to ask if there was any possibility of getting the clock delivered before I left.
Louise was absolutely wonderful. She personally kept an eye on my order and made sure it was dispatched as quickly as possible. She also kept me updated with the tracking information, and, thanks to her help, the clock arrived before I left!
It was such a pleasure dealing with someone who actually took ownership of the situation rather than simply sending a standard response. Louise was friendly, helpful and genuinely attentive.
The clock itself is beautiful and exactly what I was looking for, but the excellent customer service made the whole experience even better.
Thank you, Louise, and thank you Thomas Kent! I would happily order from you again. ❤️

Almost impossible to hang on the wall, can't see because the face is convest you can't see the wall mount.

Thomas Kent produce a classless quality product which is at home in an apartment or a grand house. Delivery is efficient and prompt and their customer service could not be bettered. Very well done and thank you.

Very quick delivery and the item was absolutely perfect. The customer service was super helpful and quick to respond to my query. Thank you so much, would highly recommend.

I purchased a cuckoo clock for a birthday present have not given it yet but have received it ,it looks beautiful just as described , i had an issue with the discount code and I sent an email to my surprise it was dealt with immediately and a refund was issued so I was very happy

The customer service i received from Thomas Kent Clocks was absolutely the best experience I've had in ages. I ordered a clock that was too dark for my kitchen and needed to be returned. I am having daily radiotherapy at the moment and this made waiting in for the collection window virtually impossible. Louise, the lady responsible for my return request was understanding, polite, efficient and prompt in dealing with this. She organised a precise time with lots of communication and updates. My refund is already sorted, and I will be confident in ordering from them again soon.

Had an issue with one of my Thomas Kent Mantel Clocks I contacted their customer service and dealt with Louise who was super helpful and she arranged a replacement. Great communication and customer service.

Excellent customer service assistance with faulty item.