Thomas Kent Clocks Reviews 

Junk avoid. Replaced a near 14 year old alarm clock from Argos.

Has stopped working despite changing batteries twice cheap junk from China disguised as a premium clock at a premium price.

Do not buy Only purchased 7 months ago have emailled to ask for a refund. Not as described.

Recieved my clock today and it feels like cheap quality im very disappointed as I bought it because I liked my sisters one but hers is fantastic quality so very sad that this clock ive bought isnt the same.

My clock arrived with one bent hand -could have lived with it at a push but only offered me a 15% discount so sending back -unable to just send it back myself so will have to stay in to have it collected as that’s the only way to return it -must be terribly inconvenient for those working mon-Fri -9-5

I've had two Thomas Kent clocks. The original was purchased in 2020 and was a nice solid feeling ceramic material.
The new clock from 2025 looks the same on the outaide but is made out of a light weight plastic that feels cheap.
Wouldn't buy another one as it doesn't feel like it has the same quality as the previous one.

What rubbish fist all nightmare sst up
When i hang pendulum is connected it won't t swing its plasic and cheap not worth the money you pay well overpriced. Its so cheap not what i expected at all.
Ment to be a cuckoo clock.
I return it i think

Received the "Arabic style" large wall clock today in secure packaging. After opening it was very evident that the quality of the product wasn't what you would expect from a brand sold in larger UK stores. The hands cross over not allowing the minute hand to move independently hence the clock doesn't work properly. The hands are too flimsey to perform their design intent. Overall - very poor product quality.
Now sending back which isn’t a straight forward process either.

Bought our first Charleston clock from John Lewis, after 2 days kept stopping, used different battery's as per Thomas Kent customer services, still no difference.
Returned to John Lewis who were out of stock so obtained another Charleston clock from another supplier, this lasted 7 days before stopping.
A slight touch of the battery gets it going for a few hours then it stops again.
My opinion is the battery mechanism is cheap and not man enough for the size of the hands.

Ordered a 29 inch thomas kent wall clock from John Lewis for our kitchen we have had 2 sent out now and both didnt work hands on the clock dont move! Poor quality will be returning.

I made a purchase for a mantle clock ready for a Christmas gift. When ordering there was no indication that this item was not in stock. When the item never arrived when expected I contacted you to be told there was no stock available and a new batch due 5/12/24. This date has since passed and still no clock.
I have tried to contact you several times with no response.
You have taken my money but not sent the items! This is totally unacceptable.

I’m reviewing the clock - Thomas Kent skeleton clock is a pile of…old bones. £95 but I’m pretty sure it costs £5 to make as these things just fail. The other companies selling them just ship out a replacement and don’t want the broken one returned. That says everything about the value of them. I’ve had 3 now. The big hand and mechanism is fragile beyond belief.

I bought a lovely Thomas Kent Clock a wee while ago. Nice colour ...smallish size to suit my bathroom. (Otherwise I can spend much too long in the bath!! ) I can review no further as I cannot get the clock out of the packaging!! I did injure my hand recently, however I have been able with some effort to open tin cans again. First of all its a very small screw driver which is required (unusually small- not one all households will have) ...I have tried turning both ways and it won't budge or show any sign of moving!! Just spent 25 minutes doing this...all to no avail!! Come on guys ... Is there any need for this to be packaged like it belongs in Fort - Knox?? Who designed this ? Who tested it?? What am I supposed to do now? Will try to attach photograph.
5 minutes later I managed to cut off the cardboard packaging! Screws are still on the back...but it is a cute clock
Good size, clear face, nice colour. Will upgrade score from 1 to 3.

I'd long admired a particular style of Thomas Kent clock, so a friend bought me one in Xmas 2022. The clock only worked for about fourteen months. When I contacted them saying I had the guarantee but no receipt, as the item was a gift, they said they could not help and directed me to a clock repair company. I expeced some offer of good will, given the circumstances. The clock is now in the bin, so i guess the lesson I can take from this, is to avoid buying Thomas Kent products in the future.

I bought the 30cm Arabic wall clock which is attractive, but I was surprised to find that it’s just a very lightweight bit of plastic with a cheap battery mechanism on the back. The mechanism lasted for 5 years. I have other stylish clocks that were much cheaper, even allowing for inflation, with similar mechanisms that are still going decades later. I would have expected a clock of this price to last longer than 5 years. I phoned Thomas Kent for advice and they said they don’t deal with repairs and referred me to a clock repair company which they said I could send it to. I’m not going to that trouble and cost.
All in all, style over substance and not worth the price.

I ordered two clocks to check the colors. I really liked the quality of the clocks, but I wasn't sure which color I liked best. I was able to return one of the clocks for a full refund, and the process was quick and hassle-free. I would definitely recommend Thomas Kent to anyone who is looking for a high-quality clock.

Bought the 80cm Black and copper clock and it is beautiful. Really stands out on my grey wall. It was delivered the next day and packaged well for a safe arrival. I would definitely recommend this company