Thomas Whiting Ltd Reviews 

269
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and supportive approach, often going above and beyond. The outstanding service makes complex processes feel calm, clear, and stress-free. Customer service is professional and knowledgeable, with many appreciating personalized interactions. Reviewers also commend quick response times and efficient communication, ensuring they are informed. Consumers report a smooth and easy user experience, noting that advisors clearly explain every detail and guide them effectively. The overall process is frequently described as seamless, making financial decisions straightforward and reassuring. Many customers intend to use the service again and highly recommend it.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness.... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpfulness and... See more

Response time

Customers consistently note positive experiences with response times, highlighting quick and efficient... See more

User experience

People report positive experiences with user experience, describing it as seamless, quick, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you want a mortgage broker that will go above and beyond then look no further than Jenna Salmon. Outstanding service … when one mortgage offer fell through she immediately went to work to find anot... See more

Company replied

Rated 5 out of 5 stars

Great advisors and the guardians of change throughout our ten years of home ownership. We recently wanted to use some equity to make home improvements. A ten minute phone call and 15 second approval p... See more

Company replied

Rated 5 out of 5 stars

Hugh thanks to Jenna Salmon for assisting finding a lender for our remortgage to purchase another property. She has been incredibly helpful, patient and supportive from the beginning and we hone... See more

Company replied

Rated 5 out of 5 stars

Jenna Salmon - We honestly can’t put into words how grateful we are for everything our mortgage adviser did for us. Buying a home can be overwhelming, but they made the entire journey feel calm, clear... See more

Company replied


Company details

  1. Financial Consultant
  2. Life Insurance Agency
  3. Mortgage Broker

Written by the company

Thomas Whiting Ltd – Independent Financial Advisers in Bolton, Serving the North West & UK Thomas Whiting Ltd is an independent financial advisory firm based in Bolton, providing trusted financial advice to clients across the North West of England and throughout the UK. We help individuals, families, and business owners make confident, informed decisions about their finances with clear, jargon-free advice. We specialise in pensions and retirement planning, investments, mortgage advice, and financial protection, offering a fully joined-up approach tailored to your personal circumstances and long-term goals. Why Choose Thomas Whiting Ltd? Independent Financial Advice – Whole-of-market advice, not tied to any provider Bolton-Based Advisers – Supporting local clients across Bolton, Greater Manchester, and the North West UK-Wide Service – Remote advice available for clients nationwide Personalised Financial Planning – Advice tailored to your goals, not generic solutions Experienced & Trusted – Clear, transparent advice you can rely on Ongoing Support – Long-term relationships with regular reviews as your needs change Our Financial Advice Services Pensions & Retirement Planning – Pension reviews, consolidation, and retirement income planning Investment Advice – Bespoke investment strategies aligned to your risk profile and objectives Mortgage Advice – First-time buyers, remortgages, home movers, buy-to-let, and complex cases Protection & Insurance – Life insurance, critical illness cover, and income protection At Thomas Whiting Ltd, we combine local expertise in Bolton with the ability to advise clients across the UK, delivering professional, reliable, and easy-to-understand financial advice. Visit www.thomaswhiting.co.uk to speak with an independent financial adviser and start planning your financial future today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

269 reviews

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1-star

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5.0

All reviews

(269)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best!

Awesome work from Daniel, took all of the stress out of finding a new deal for my mortgage, genuinely could not have been simpler or easier to understand. Daniel handled everything from start to finish with professionalism and dilligence, amazing!

November 27, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the great review.

We’re really pleased Daniel was able to take all the stress out of finding your new mortgage deal and make the whole process simple and easy to understand. His professionalism and diligence really do make a difference.

Thank you for your kind words — it’s very much appreciated.

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Rated 5 out of 5 stars

Jenna Salmon aka superwoman

Jenna was recommended by a friend. She made the impossible possible. Umbrella companies and all the headache that comes with them, well she made sure none of that existed! AIP took literally days and within less than a couple of weeks she’d navigated the complexities I came with and got me a fantastic mortgage deal. Daily communication from her, clear direction and constant updates. I honestly thought I’d never be able to get my own place several other brokers were pessimistic but not Jenna she loved the challenge I think lol. Seriously though I can’t thank her enough. Thank you once again @jennasalmon you’re a star.

November 18, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for such an amazing review.

We’re delighted to hear Jenna was able to navigate the complexities and make what felt impossible, possible. Her determination, clear communication, and love of a challenge really do set her apart.

Congratulations on securing your mortgage, and thank you for your kind words — they mean a lot to us.

Rated 5 out of 5 stars

Another 5* experience from Daniel

Another 5* experience from Daniel! Quick response time, unbelievably fast turn around and always on hand, guiding me through every step. If you're needing a service that these guys offer, don't hesitate - just use them! I'd genuinely never use anyone else. Thanks again Daniel for a top class service. See you next time! 😍

October 6, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re delighted to hear you’ve had another 5-star experience with Daniel. Quick responses, fast turnaround, and clear guidance at every step are exactly what we aim to deliver.

Thank you for your continued trust — we look forward to helping you again next time.

Rated 5 out of 5 stars

Jenna was brilliant from the start

Jenna was brilliant from the start! She made the whole confusing process simple. She helped every step of the way answering our queries promptly. We have now bought our first home and we can’t thank this company enough. Absolutely over the moon and couldn't have done it without her expertise. Thank you!
Anyone who needs advice/ the best deal. I recommend to use them as its took a lot of stress/worry away and its made things so much easier . . Thank you ❤

October 5, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re delighted Jenna was able to make the process clear and support you every step of the way, helping you secure your first home. Taking the stress and worry away is exactly what we aim to do.

Congratulations on your new home, and thank you for the recommendation.

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Rated 5 out of 5 stars

Wow Jenna salmon

Wow Jenna salmon, she is so good at what she does, I have had the pleasure of dealing with jenna for a couple of weeks, that's all its been, from start to finish, very efficient, very quick and a reliable trustworthy service, 10 out of 10 for me, I would recommend to anyone looking for any mortgage, thank you so much Jenna and I will be sending a thank you card

Dean Singleton

September 20, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much, Dean, for the wonderful review.

We’re delighted to hear how efficient, quick, and reliable the service was from start to finish. Jenna’s professionalism and trustworthiness really do make a difference.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Danny is extremely helpful and reliable…

Danny is extremely helpful and reliable I was recommended by a friend and he’s helped me get mortgage twice and despite offering him extra amount to get an earlier appointment he didnt charge me more when he had every reason to because I wanted a last minute appointment as soon as possible! he also doesn't charge for product transfer I would 100% recommend Danny and his team.

September 12, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the great review.

We’re really pleased to hear Danny has been so helpful and reliable, and that his honesty and fairness stood out. Acting in clients’ best interests and keeping things transparent is exactly what we believe in.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Huge thankyou to Jenna salmon for…

Huge thankyou to Jenna salmon for sorting out our mortgage 🙌 made it so much easier for us and took away our stress 🥰

September 6, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the great review.

We’re so pleased Jenna was able to make the process easier and take the stress away for you. That’s exactly what we aim for.

Thanks again for choosing us.

Rated 5 out of 5 stars

Jenna Salmon - by far the best!

Jenna Salmon has just completed my remortgage and she was so quick and efficient! Couldn’t recommend her more! Excellent communication and she really made the whole process smooth and care free after a stressful period of watching the rates increase! Thank you Jenna, I’ll be coming back to you once my new term has ended! 🩷

August 23, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re delighted to hear Jenna made your remortgage quick, smooth, and stress-free, especially during such a challenging time with rising rates. Her efficiency and clear communication really do make all the difference.

Thank you for the recommendation — we look forward to helping you again when your new term ends.

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Rated 5 out of 5 stars

I was given the details of Jenna Salmon…

I was given the details of Jenna Salmon fromThomas Whiting Ltd to work on my case of mortgage loan. The communication was excellent, I mean she worked flat out to allow us to get a mortgage loan offer in no time. She was like a God sent at the right time. We will highly recommend Jenna to our friends and family members. Thanks again for everything Jenna

August 18, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the wonderful review.

We’re delighted to hear how supportive and responsive Jenna was throughout your mortgage application. Her dedication and clear communication really do make a huge difference, especially when timing matters.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Cannot thank Danny enough

Cannot thank Danny enough for the incredible service he provided throughout our mortgage application. A prior poor credit score had always left me apprehensive about mortgage applications, however Danny’s knowledge and above all honesty made it a painless process. Communication was first class throughout, with prompt informed responses that felt more like friendly advice than anything else. Will continue to recommend Danny to anyone that asks.

July 12, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for the fantastic review.

We’re really pleased Danny was able to put you at ease and guide you through the process with honesty, clear communication, and genuine support. Turning a stressful situation into a painless one is exactly what we aim for.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

One of the best!

Jenna has been amazing, we are first time buyers and her time and effort that went into to us asking her questions all the time and getting back to us straight away! She’s been fantastic and I couldn’t recommend her enough!!

May 24, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the lovely review.

We’re so pleased Jenna was able to support you as first-time buyers and always be there to answer your questions quickly. Her dedication really does make a difference.

Thank you for the recommendation, and congratulations on your first home.

Rated 5 out of 5 stars

Well what can I say

Well what can I say, Danny was amazing to deal with throughout my mortgage application, he answered all my questions or queries within 30mins I can’t fault him what so ever. I will definitely be recommending him to all and can’t thank him enough for all his help, brilliant service.

June 23, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re delighted to hear Danny was so responsive and supportive throughout your mortgage application. Quick answers and clear guidance really do make the process much easier.

Thank you for the recommendation — it’s very much appreciated.

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Rated 5 out of 5 stars

Danny has a wealth of knowledge and…

Danny has a wealth of knowledge and spent quality time discussing all the options available to us. Once we decided on a product suitable for us, Jenna carried out all the paperwork and became our main point of contact. Questions were responded to super quick and advice given wherever needed. We can say with confidence DPS Financial Planning Ltd provided and excellent service and would recommend without hesitation.

June 21, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the great review.

We’re really pleased to hear you received clear, knowledgeable advice and that the handover and support throughout the process was smooth and efficient. Making sure questions are answered quickly and guidance is always available is exactly what we aim for.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Excellent service

Just had my remortgage done by Jenna salmon, who has been absolutely fantastic all the way through the whole process keeping me informed and updated all the way. I would not hesitate one bit to recommend her to any of my family of friends to use her for there morgages.There are so many sharks out there when it comes to mortgages but Jenna is definitely not one and she will do what's best for you and not her bank balance. Sal

June 21, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for the great review, Sal.

We’re really pleased to hear Jenna supported you so well through your remortgage and kept you fully informed throughout. Acting in clients’ best interests and giving honest advice is exactly what we stand for.

Thank you for the recommendation — it’s very much appreciated.

Rated 5 out of 5 stars

Jenna Salmon is fantastic!

I have had an absolute amazing experience buying my first property with the help of Jenna. She made the process very smooth for me and I was very relaxed throughout. My mortgage application was approved within two days, I could not have wished for anyone better! She is absolutely amazing and such a genuine and sweet person too!

June 10, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you so much for the lovely review.

We’re delighted to hear Jenna made your first property purchase feel smooth and relaxed, and that your mortgage was approved so quickly. Her genuine and supportive approach really does make a difference.

Congratulations on buying your first home, and thank you for your kind words.

Rated 5 out of 5 stars

Amazing service. Thanks Jenna

Cant thank Jenna enough for her help. From start to offer in under a week. Took away all the stress and pressure.

Communicated everything to me every step of the way and responded quickly to any query I had, no matter how big or small.

Great service and I would highly recommend if you want a worry free journey.

I'll be in touch again in 2 years without a doubt.

May 26, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re delighted Jenna was able to make the process quick, stress-free, and easy to follow from start to offer. Clear communication and fast responses really do make all the difference.

Thank you for the recommendation — we look forward to speaking with you again in a couple of years.

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Rated 5 out of 5 stars

The best in business

Cant thank Danny enough for all his help, guidance & hard work. Kept me informed from start to finish, answered all my questions at daft o clock & made my dream of owning my own home come true! Cant recommend him enough. The best in business.

February 10, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for such an amazing review.

We’re delighted Danny was able to guide you through the process and help make your dream of owning your own home a reality. Keeping you informed and being there whenever needed is exactly what we pride ourselves on.

Congratulations on your new home, and thank you for the recommendation — it means a lot to us.

Rated 5 out of 5 stars

First Class Service On Every Front

Fantastic service from start to finish. Even though what I needed help with wasn’t straight forward, the information, help and support throughout the whole process was faultless. Always at the end of the phone when needed and nothing was ever too much trouble.
Whether it’s a new/re mortgage or anything financially related, these guys are a must use.

May 15, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the fantastic review.

We’re really pleased to hear you received first-class service throughout, especially with a more complex case. Being available, supportive, and making sure nothing feels like too much trouble is exactly what we aim for.

Thank you for the recommendation — we really appreciate it.

Rated 5 out of 5 stars

A Class Service

Great service, excellent and sound advice.

Went against all odds and got us a great deal on our mortgage.

Thanks Dan and the team.

May 15, 2023
Unprompted review
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Reply from Thomas Whiting Ltd

Thank you for the great review.

We’re delighted we could secure a great mortgage deal for you, even against the odds. Providing sound advice and first-class service is exactly what we aim for.

Thanks again from Dan and the whole team.

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